Flooring reviews across the US

Terrible service. Patty and the sales lady were rude over the phone. I called to ask about installation fees and pricing for basement stairs, and the sales lady LAUGHED at me. I guess if you don't spend a lot, you don't deserve respect or good customer service.
If I could give NO stars I would.

Rick at Summit was fantastic to work with. He asked all the right questions to make sure that I bought the right floor and worked within my budget. Happy to recommend them!

Excellent service from the moment I walked into the store until the installation men left my house. Staff was friendly, lots of selection in store and the install was quick. I also greatly appreciated how clean my house was left! Highly recommend!!

Our basement flooded after the last storm and we were not covered by insurance because the water didn't come up the floor drain. We went in to Summit & picked tile and carpet & someone came to give us an estimate a week later. Rich M. said he'd call us in the next day or so. A week later, no call, so I contacted the store in the morning & was told Rich would call me back in the afternoon. By 4pm, he hadn't called, & I called the store & was told he'd call me back first thing this morning. At 10am I hadn't received a call & I contacted the store & asked to speak to a manager, who was "on the phone" & would call me back. At 11am an extremely rude woman called me back & said she "highly doubted" I had tried to contact the store because she hadn't heard of it. This is a terrible way to treat customers.

If you are looking for fast, friendly & reliable service, I recommend contacting Al at Hi Neighbour.

Excellent experience - Helpful, informative, great product and wonderful customer service.

Excellent customer service, fair pricing and the installers did a wonderful job ! Very impressed and I would highly recommend this company !!!

A big thanks to Marty for suggesting replacement flooring in our home after a flood. We needed to choose complimentary wood that would match existing wood trim and cupboards. We were nervous but Marty was spot on in what he chose for us! Nick the installer did such a fantastic job and was so professional and efficient. We are so pleased. Thanks Summit!

I can't thank Marty from Summit Flooring enough. We had a wonderful experience and he went above and beyond to take care of us. He followed through on our special request when we placed the order and we couldn't be more happy with his commitment to us since to make sure we were satisfied. This was a relatively small job considering, yet he treated us like we were just as important as anyone else. We feel this is one of many great examples of excellent customer service which should be recognized. We wouldn't hesitate to use their services again. Thank you Marty!

I have never experienced a so-called professional do such a horrible job on my bathroom grout. My property management company sent them. I looked up the website and it doesn’t even look like they do grout work.

Was such a pleasure working with Marty and his crew. Our renovation project was not an easy one, but these are people who take on challenges and take great pride in the work that they do. They simply won't get a job done unless it's to the utmost perfection. Very very satisfied, words do no justice. Thank you from the bottom of our hearts!!

I could not be happier with my new vinyl flooring. Summit provided an excellent price, their installation team showed up exactly on time, and the installation team did an exceptionally professional job. I love my new floor!

My brother and I were referred to Marty at Summit to assist us in stretching the carpet in our parent's estate property (as it was creasing upwards in a number of different areas).

We were very pleased at the work performed by Summit's employees (they did a wonderful job at not over-stretching the carpet and damaging sections of the carpet where the HVAC vents are located and putting them out of alignment with the existing holes cut into the carpeting for those vents), as it assisted us in selling the estate property in 5 days.

I would fully recommend Summit for your carpeting needs.

David and Roberto were wonderful - hard-working, professional, courteous and exceptional at laying down the carpet. We were very pleased with their work.

Did't buy anything, but very informative.

We've worked with Rick twice in the past and he has been excellent. That's why we're back for round three!

ACF is a great guy that I can always trust to do the right thing and is very knowledgeable with flooring options. Thank you Rick :)

Rick provided us with many options and we picked a fantastic LVP for our home. It’s beautiful yet extremely durable and affordable. The installers did an amazing job with a high degree of attention to detail. We highly recommend!

Excellent company!! This is our second time working with Affordable Custom Flooring. We worked with Rick and he did an outstanding job with helping us pick out a floor for our home. The finished product looks great. The team had it completed as planned and we couldn’t be happier. I would definitely recommend this company and plan to use them again for future projects in our home.

We’ve worked with the team at Affordable Custom Flooring for more than seven years and we’re always impressed by their work. They’re collaborative, professional, and punctual. The best testimony is that other contractors at our house almost always notice the precision of their cuts and the stellar finished product.

Working with Nick at Affordable Custom Flooring was an absolute pleasure from start to finish. He exceeded every expectation we had and truly delivered on both pricing and quality.

Nick was professional, responsive, and transparent throughout the entire process. He helped us find the right solution for our space, kept everything on schedule, and the craftsmanship speaks for itself. The finished floors look incredible, and the attention to detail was top-notch.

What really stood out was the value — Nick absolutely crushed it on pricing without sacrificing quality, which is rare to find. We couldn’t be happier with the outcome and would confidently recommend Affordable Custom Flooring to anyone looking for high-quality work at a fair price.

We’ll definitely be using Nick again for future projects.

Our experience with Affordable Custom Flooring was exceptional. From the estimate stage through completion, they did a phenomenal job. They helped us to choose and great carpet for our basement and at a really great price. Everything looks amazing.

I really want to recognize the installation crew. They were fantastic and did a great job. They were very careful to make sure nothing was damaged and helped move all the furniture.

We appreciate everything and again especially the installation team.