HVAC reviews in Bonita Springs, Florida

Bernie, the serviceman, was great. He explained in terms that I could understand what needed to be done and why. He was thorough, efficient, and polite. My family has done business with Whaley’s AC for years. This is just another example of their exemplary service.

Quickly got an appt. Technician was on time, informative, efficient, and had things going in short order. Established a long-term plan for service. Office personnel and the technician were all very professional, friendly and helpful. I will continue to use this company.

We have always had a great experience with the technicians from Whaleys, Elevate home services. They are very knowledgable, efficient and pleasant to work with. Highly recommend them if you’re looking for HVAC support at your home or business.

I am trying to be fair here...we were never informed that sub contractors were doing the install, this allowed for an inherent disconnect on some issues such as communication, scheduling, and payment. Not quite sure who stands behind the work, it's a little gray? At the end of the day job was professional and mostly as expected...except $$$$ spent we were left to buy our own filter! CHEAP!!
Larry..don't over promise and under deliver

PS the company has reached out to me and explained they are working thru an acquisition of several entities, and appreciated the feedback as a learning opportunity. The filter issue has been resolved.

Our HVAC would not turn on. The technician checked the thermostat, then checked the breaker, then checked a connection outside, and then checked a connection box inside the garage and found the wires had melted inside the connection box. The technician cut the wires, connected them and then capped them. He did a good job and found the problem. It took him about 20 minutes. What I was not happy with was the price that I was charged. I think $385.00 was too excessive. Live and learn. Time to try another A/C Company. There are many in my area.

Cannot say enough great things about Whaley's. We called in the afternoon, the team responded within an hour or so. Got the system up and running, although we needed a new system, it was time it was 17 years old! The personnel in the office were very kind and helpful. We shopped around and Whaley's gave us a very fair price and within a few days, we had a new efficient system! The crew was polite, knowledgeable, and efficient. Mr. Whaley followed up with a personal visit a couple of days later to ensure we were happy and everything was running well. In today's world it is hard to find high quality and honest companies, Whaley's Air Conditioning certainly meets and surpasses those expectations! THANK YOU!

Jose came to fix my air conditioner that had been out for a day and a half. The issue he quickly diagnosed as a condenser clog so the drain had tripped and backed up with water. I was referred to Whaley’s by a Handyman and Roofer Contractor. It is always nice to share something positive. I called the owner to give the compliment and left a message but wanted to give 5 Stars for Great Service and for Edgar who is a very polite and professional Tech. Whaleys is lucky to have him. I will be a new loyal customer.

My service experience today was extremely professional. Nick the service guy was very thorough and informative and knowledgeable
He gave me several helpful tips on keeping my AC system running properly
He was very friendly without being familiar
He also valued my time by arriving at the scheduled appointment time
Great service
Thank you
Marty
Bonita Springs

Chris our Elevate Home Services tech did a thorough check of our HVAC system. Set a date for follow up part service that is needed. He answered all of my questions and is a fine representative of the company. I will recommend the company to friends and neighbors.

I use to like this company, but now I cannot recommend them to anyone. They sent me someone with no customer service values. He drove off the property, left his tools and equipment for over 30 minutes, I called dispatch to know where he wend, he called me back and lied, told me he was parked in front of the building, then overcharged me for an old part dated 2021.

Having been a customer of Griffiths, I was disappointed in the responsiveness of Elevate. We had to make repeated calls to get a service appt-talked with Janet, Sheila, Larry, Justine, and finally Brandon came to service it on Saturday. I was told my service call would be discounted because we had “fallen through the cracks” but my bill included a $149 service call that Brandon later discounted when I explained the situation. Brandon was very efficient and did a good job however I thought the repair charge, on top of the service call, was high. Almost $67 for him to apply some glue to a leaking pipe. It took about 15 minutes.

I realized when I woke up in the morning that our AC was not working. I called Whaley’s AC and scheduled appointment. Our house was cool again that day. As you can imagine we were very pleased. The repair was a very pleasant experience.

Arrived on time, very efficient, explained everything in detail. I was very impressed with his work fixing my air conditioning problem. Will certainly share my experience with my neighbors and friends.
The telephone people were a pleasure to talk with.

We have used Griffith’s AC for over 20 years. They were wonderful. Our technician, Chris, was great! I’m hoping the experience leading up to his arrival is just the new company working out the kinks. My husband called first thing in the morning due to our AC not functioning properly. He received a text that they would be letting us know a timeframe for the day. At noon I called and was told the timeframe was 11-1. At 2:40p I called and was told my technician was almost finished and I was his next stop. At 3:40p Chris arrived and said he just got a call for our home and since he was right down the street he came over. It was the first contact he had. I’m not sure where the breakdown occurred between 8am and 3:30pm. Chris handled everything like a pro but I hope that the service from the call center doesn’t tarnish the good name the Griffiths spent years to build.

I had an excellent experience with Elevate Home Service. I was using Whaley’s A/C, however they merged and from my initial call this morning until they completed the service call today I was treated with professionalism. This was my first time using Elevate, but it will not be the last. They’re the best hvac company that I’ve ever used.

Called in expecting the same good quality service I used to get from Whaley’s, was told that the company expanded and was given a speech of how they will do everything exceptionally well. By late afternoon it proved to be not so. I probably should have noted the signs with large company manner of call answering center, noncommittal promises etc. But $99 service call fee later, I was told I needed a new AC part and to expect a call back as soon as they can. When no one called back by 4:25 I called back myself, got a long-winded variety of explanations how wonderful their company is and that they’ll be calling me back asap to explain what I need. I stressed the essential importance of having AC fixed as we work from home and cannot be on zoom sweating. By 9am the next day no call came - I was done with them and their customer service! Just another SWFL service company new owners not living up to standards old customers expect. So disappointing!

We met with Josh Radford on Wednesday March 13 @ 4:00. One could immediately feel a sense of trust and integrity upon meeting & speaking with him. He was very knowledgeable about his business, which he has been in for 18 years, and had a very thorough manner in evaluating & inspecting our air conditioning system. Furthermore, after doing a thorough evaluation, he clearly explained all of the options regarding our system. Our current AC Unit is 15 years old and still in working order but not efficiently and our duct system is original to the house,
32 years old. After reviewing our 4 options, we made our decision and Josh was very helpful & knowledgeable in guiding us towards an agreeable solution towards our outdated and compromised AC System. Josh knows his job and does it well and in a very professional manner.

They were very quick to respond and evaluate and fix the problem. They, like all such services in my humble opinion, are a bit too expensive, but they were inline with one of their competitors with whom I checked. All in all a good experience.

On a more recent service call, they cancelled my appointment, but offered me a 25% discount for an appointment a few days later. I appreciate that gesture.

Not sure why this business would just send me a link to leave a google review, maybe if someone had reached out to me after the visit to follow up personally, but just a link? How do they even know what I’m gonna say? Not ready to say much except I miss the personal service I got from Griffith before this merger. We stopped using the larger companies because they just send a sales person to your house to tell you how the last people did it wrong and they will be happy to fix it all for you for lots of money. I hope this is not happening here. Our last people are the ones that merged with these people and we were very happy with them. They got to know us, understood our needs, and kept our system running as long as possible. I hope this os what we can still expect

The worst AC company I’ve ever used in my life! Whaley’s installed this new unit a couple of years ago. I had issues with it last January and this new company cannot fix it correctly. When they say they will be there, they do not show up! I kept calling to speak to someone in management (Nick or Brandy) and they refused to answer my call or call me back. I eventually called another AC company, JP Brett & Sons. They came out and repaired my unit correctly and quickly! Don’t use this company. You will not be happy!

We have been a customer for just over 10 years and I’m very happy with their service, workmanship and pricing. In this day and age, it’s hard to find a company that you can’t find fault with, but this is one of them. You can feel comfortable using them, you’re not gonna get ripped off or anyone around.
I can’t speak for all the other companies out there, but I’m satisfied with Griffith or Elevate Home Service.
(Don N. Cape Coral Florida.)