HVAC reviews in Bonita Springs, Florida

Unfortunately we did not have good customer service and the part repair time took 8 days. In southwest Florida it’s critical for good communication & the best repair time possible. We had no AC for 8 days. If customer service would have been straight with us on this repair time frame we could have made better arrangements instead of waiting for Elevate to call back and make the repairs!
The final repair done by Brandon was good. Hopefully this helps for future customers that have no AC.

We needed a new air conditioner they came out on Saturday explained everything and the pricing. They worked with us on the payments and schedule for installation on Wednesday. They hold our check until the money was in my account even though the money was not in my account the air conditioner was installed. Great sale man and great technician's install. We are so glad and happy with our air conditioner thank you

Very disappointed with service. Was scheduled for service on a Friday but no one came even after I called and confirmed appointment. Called and scheduled new appointment for another day. Called twice to confirm appointment but tech only arrived at 7:30 pm after waiting all day. We were with Griffith AC for 20 years which is now part of Elevate Home Services. Tech spent very little time checking unit. Never asked about filters in house, never checked drain or cleaned outside unit. Charged us $99 but only charged friend $49. Said we had a leak and need new AC unit. Unit has R22 and tech said he didn't have any. After this type of service, don't feel comfortable using your company to replace our unit. We will find someone else.

I called for an estimate for a new A/C Friday Sept. 20. Josh came out about three hours later, gave me an estimate, a price was agreed upon. An install was scheduled for the next day. Andrew and crew arrived around 10 am Saturday Sept. 21 and installed the new unit. Everything was completed very professionally. I could not be happier. I would highly recommend this company. John McIver

Whaley's Air Conditioning Inc. is exceptional. From the office personnel to the installation. The office staff were courteous and professional, Josh, the salesman, was here the next day and gave me a quote right away that was very fair and, I think, quite competitive. Joe and Reuben, the installers, came two days later to do the installation. They were very knowledgeable, courteous and professional and did a fantastic job. They represented your company extremely well. I love the Bryant package unit, recommended by Josh, it's attractive, efficient and quiet.
Thanks to all.

Larry was very informative and took the time to explain different options with our situation. We were extremely happy with the time he took and his professionalism. We’ve dealt the the Griffith company for 20 years and Larry made us feel comfortable with the merging of companies that is happening. We are looking forward to having our new AC installed and the continuing excellence of service we’ve experienced from this company over the years.

Eric did a wonderful job. I could not be there when the work was scheduled to be done. He communicated with me by text and phone. I was very pleased with his work.

Dwayne arrived with his tools and got right to work. He assessed what was wrong and presented a few options for me. Very professional and easy to work with!

Dwayne was excellent. Knowledgeable, polite and diligent to get the job done. He is an employee that will build your business. You would be wise to hold this guy. He is very capable beyond his current roll.

Trevor is the best service person we have ever had. He fully documented everything he did and then explained to us what he did along with photo documentation. It is also so much better to receive service report digitally to include everything checked and performed with photos. The only thing not done was to clean or hose off outside coils.
This work was part of our service and maintenance contract.

2/11/26 Update: Oddly enough, shortly after posting my updated negative review someone at Grand Aire finally contacted Thermador tland provided the necessary information get the warranty authorization approved. Per Thermador customer service, I needed to call Grand Aire to schedule the service. Upon doing so, Grand Aire told me “Thermador said they are shipping the parts to you, so please call us when they arrive at your home and we’ll schedule the service appointment “. I called Thermador back and they said “No, we aren’t shipping parts to you, the instructions provided to Grand Aire were very clear that they need to order the parts, which they’ll be reimbursed for because of warranty approval, then they can bring the parts to your home install for you”.

Maybe other branches are great, but Grand Aire in Bonita Springs could not be more clueless and frustrating to deal with! I’m now paying for a different authorized Thermador service company, Premier Appliances Service, to come re-diagnose my refrigerator problems so they can handle the warranty work. I will post another update to address how Grand Aire’s competitor handles things in case others out there are getting hosed by Grand Aire like me!

2/9/26 Update: My original review in December 2025 was a 5/5 due to immediate arrival of the service tech, Anthony, which I still stand behind.

Unfortunately, I’ve been trying to get a warranty repair done on my Thermador fridge for two months now and it’s been an absolute nightmare getting Grand Aire to provide the necessary information to Thermador so I can proceed. I’ve made at least 8 calls to this office and more times than not when I can’t connect with the appropriate person and leave a message for a call back, I don’t hear back from anyone. I even went as coordinating a conference call with Thermador customer service and this office to get both sides on the same page so I could get my fridge repaired. While this is completely asinine, and should never happen, I didn’t see any other way to get my problem solved. Following the call, in which Thermador told Grand Aire what information was needed, I thought I’d have a non-leaking fridge soon, but two weeks have past since then and nothing has happened. I called Grand Aire again last week and asked for a call back so I could get the necessary information and pass it along to Thermador. To date, nobody has called me. I could not be more perplexed or frustrated with the situation I’m in because I either need to pay over $1,000 to fix a warranty issue or I need to hope and pray someone at Grand Aire will take 2 minutes to send information to Thermador customer service so I can get my warranty claim resolved.

Again, the service tech was fantastic…but beware of getting ghosted by Grand Aire like me.

We have been customers of Haines for 16 or more years (a company that was recently absorbed by this company). Anthony ( a former Haines tech) has come to our home several times and each and every time he has been friendly, profesional, informative, focused on and successful in resolving the issue. We are also very pleased that we purchased their full appliance warranty package as it’s truly paid for itself.

Bryan is a perfect example of expertise, customer service, honesty,& professional ability. I highly recommend him. He’s quite possibly the best technician I have ever enter my home.

I can’t speak to the technical aspects of the call, though I certainly expect the work was done well. Marlene was on time, polite, efficient, and communicated well.
All-in-all, exactly what you would expect!
Thanks so much!

On Friday afternoon I made a call for emergency service for my AC problem. Mark Ford arrived within 2 hours. He diagnosed the issue quickly, and explained everything clearly. I had a great experience and highly recommend this company for anyone needing reliable AC service.

Our AC recently went down. Once again Grande Aire came through with their 24/7 service. The tech was on time, professional and friendly. Thanks so much for your superior service !

Marlene was excellent! Marlene has been much better than the guys you've sent out in the past she actually checks things and does it the right way. I would have her work on my stuff anytime.

Michael was excellent. Very polite and extremely knowledgeable and thorough. I am going to call and request that he be my technician from now on.
I do have the maintainance agreement which includes the 6 mo maintained and also any service calls.

Every person who has came out to the house has been great, really really good in fact, and the main reason I continue to use them. Follow thru from the office on parts and schedules is a challenge when things dont go as planned however, and when calling the office to talk directly to a specific person is not always easy, many times the reply is I'll have them/someone call you back later. I understand suppliers cause disruptions and schedules change but the customer should be kept updated and not have to be the one doing follow ups to see what is going on with a project.

So happy with GrandeAire and its service reps. Since they took over, we’ve had Two visits and both superior!! All was included as part of our maintenance contract. Thank you!

Anthony was diligent and relentless. It appears he found the problem and correct it. He is extremely professional, knowledgeable and friendly.
Note: We had our washing machine serviced.