Reviews of local pros in Clearwater, Florida

Austin & Eddie were professional, pleasant and efficient. They did a fantastic installation of my new system and cleaned up the area when finished. I recommend these guys and company!

Great company to do business with. Been utilizing them for 3 or 4 years and they have been polite, courteous, straight forward and dependable. Thanks to the entire Velocity staff. I really appreciate yall!! (Tony, Brandon and everyone who has put up with me) Lol

You guys should teach your drivers how to drive and stay off their phones. This guy just cut me off and caused an accident with me and another vehicle 19 and Bryan Dairy. Do better!!!

Thank you Brandon! With everything my family and I have been going through over the last several months, you and Velocity were one of the very few, reliable companies/professionals that actually helped make our lives a little better. Thank you again!

AC Cody was great 👍🏾 he explained everything to me that he was working on. I needed to have a part replaced, I didn't feel pressured to make the decision to replace or wait, I choose to replace. Thank you Cody for your attention to details.

Brad was the nicest service rep we’ve had so far. No attitude very friendly. Because velocity does have some a/c guys that are not pleasant to deal with

Speak hi my name is Eileen Palumbo. I had Rick out here from velocity a technician and he did a wonderful job. I am very pleased and very happy very professional very knowledgeable and I will always ask now for him if I need anyone to come out and his name is Rick. Thank you.

This company absolutely sucks. They have taken advantage of my senior citizen parents way too many times. After having a $20,000.00 system installed we have have nothing but problem with it and their customer service sucks beyond belief. They hung up on me numerous times and couldn’t even understand what they were saying. I speak English and what ever they were saying needs to be reviewed being that the conversations are recorded.
The BBB and my lawyers have been informed of this unbelievable bad service and I pray that no other seniors get taken for a ride.
More to come. This is in now way whatsoever over.
Sincerely a serious pissed off customer

Our experience with Velocity was seamless and we were very happy with them UNTIL I had the misfortune of having to speak to an EXTREMELY RUDE lady regarding our final inspection. I will not name names as I am merely forewarning that if you need to discuss your county inspection, hopefully you won't have to speak to her! I called the end of day that I had written down for the inspection and wanted to let them know that no one had shown up. (Of course, the “inspection scheduling lady” wasn’t available the day I called to schedule either.) I was told to call the next day as the “inspection scheduling lady” had already left. Before I could call the following morning, I received a call from a VERY RUDE and IMPATIENT woman telling me I was wrong. Fine. IF that's that case, (which I absolutely do NOT believe it was) then so be it. However, she felt the need to continually berate me despite me saying that I would call her back if the supposedly scheduled day would not work. Honestly, this disgruntled, rude employee of Velocity’s seriously tainted our whole experience with them! Quite disappointing and very unnecessary. As a business owner, if an employee of mine treated a client the way she treated me, she would need to look for new employment. PS We purchased 2 new AC systems from them. Show a little respect even if you don't like your job.

On time. Very considerate of keeping the house clean and picking up before leaving. The unit works excellent, people are very friendly and professionals. Install was very quick and it looks great. I would recommend then.

Had a new system put in with warranty in 2021. We also signed up for the monthly fee for 2 tune ups (clean outs) a year through velocity. Compressor and hard start both went out in 2023. Even with warranty, cost $1,600. We also had them add a surge protector. In 2024 the unit blew a fuse, cost $150. In 2025 the hard start went out again along with a board and our thermostat. Another $1,000 out of pocket. During this service, we were charged a clean out for $216. This service was performed, but when we called to see if we could get credit for this charge and use our “second” tune up/clean out for the year as it had not been done, we were told no even though we pay monthly for it and contract it through velocity. It’s frustrating to pay $10k for a system with warranty and presentative service, and have it break down 3 times in four years at an out of pocket cost of an additional $3k, with no willingness to partner on even the smallest of things… a $200 clean out that we pay monthly for.

Tony Yount was our technician today and did an excellent job replacing our hard start capacitor and UV element. Tony explained that both repairs were necessary to keep our air conditioning unit running at an optimum level. Tony answered all of our questions and we found him to be highly efficient and knowledgeable. Well done, Tony!

Met with Sam today for air duct cleaning, turns out I needed more than that. There was mold forming in my A/C unit. Sam showed and explained to me how to treat it, with no pressure. He begun the treatment, very happy with the recommendation. Thank you so much Sam….

Ric was out to do a maintenance check up on our HVAC system. He was very respectful, He answered all my questions, and gave me some tips on different stuff. I will be asking for him next time i need anything. The only thing i had to pay for was my membership renewal. Great job Ric thank-you for everything.

I would highly recommend this company I had the best experience Scheduling and they came right out, and Toni explained everything with me and the technician Jason He did an excellent job Putting in a new motor in the air handler, he sure is very knowledgeable and knows what he is doing If you need any work done to your AC unit, I highly recommend calling them. They came right out immediately diagnose the problem and fixed it and it’s running like brand new.

Professional all the way!!!! Shane and helper did a great job installing a new 4 ton unit. They are quick to respond - only out one day . Second day installed . A very good job

While Velocity was not our first choice, we were able to work with the team to get everything that was needed, in record time, and at 1/2 the cost of the other quotes received. The team was courteous, professional, and conscious of the fact that we have animals in the home. They were here for about 1/2 the day and my home was cleaner when they left than when the job was started. When a discrepancy was found in the work done vs. what was charged, the owner immediately apologized and sent the team back on our schedule to take care of it. I would definitely recommend Velocity!

I can’t say enough good things about Velocity! I had three other companies come out to check our AC, and every one of them told me it was working fine—even though our house would heat up to 80 degrees by midday. I kept trying to explain that our unit was too small for our home, especially with our high vaulted ceilings, but no one listened.

Then I called Velocity. Not only did they actually take the time to investigate the issue, but they also confirmed exactly what I suspected—the unit was too small. They found a larger system that could fit in our tight attic space and took care of everything.

Now, our house stays cool all day long, and it’s made such a difference in how comfortable our home feels. On top of that, our power bill has dropped a lot! Thank you, Velocity, for actually fixing our problem and getting the job done right!

Brandon consulted with us about repair vs replace our A/C unit. He was very professional and knowledgeable. We feel confident that our new unit will be satisfactory. I'll follow up after the install. AJ came out with the portable A/C units, and we are so grateful for this additional service while we wait for the install of our new unit... to be continued. The installers were very professional and knowledgeable. We are very satisfied with our new unit and the services provided.

Roberto was wonderful: courteous, prompt, knowledgeable, informative, etc. A great credit to his profession as well as the company that employs him, Velocity Air. Both will always be welcome here.

Just had a new Trane AC unit installed at my home today. First, Velocity does an outstanding job of communicating with me and adjusting my install date because something came up and needed to move it out a week. Secondly, The team that did the install were 5 Star technicians. Austin and Eddie are polite and professional. They explained everything clearly to my satisfaction. They executed work timely and quietly (as quite as they could be). They cleaned up the work area nicely.

I plan to have an AC installed at another property in the coming months.... I will request this outstanding team (Austin and Eddie). Velocity, make sure you keep these two on the team!