Appliance Repair reviews in Fort Myers, Florida

I have had a service contract with HomeTech for over 10 years and have always found the service to be prompt and well done. Today a tech rep named Anton worked on my refrigerator, found the issue and ordered the parts. He was very competent and efficient. Two thumbs up!

Armin C. is a Sr. Tech who was very knowledgeable, professional, efficient, and willing to explain the issues (Freon, leaking Schrader valve) and reason my A/C was not cooling. He made suggestions relative to the type of filter I should be using. The one I had was restricting airflow.

I feel Home Tech has been good to us over the 8 years I was under contract with them in our condo and now our single family home. The only issue like most things in life today is the cost. Over the last three years or so, I’ve had to decide whether I want to continue given the price increases.

My next annual renewal premium is $1,449 compared to last year’s of $1,110 which is a 31% increase and seems high relative to the 2.4% rate of inflation. We haven’t decided if we are renewing. Like all insurance, it’s great if you need it. Our policy covers all six major appliances as well as our AC unit. I feel we have received our value for our premiums over the years and it’s a personal decision based on the age of your appliances and your current financial and personal situation. Hope this helps. Take care.

Shout out to your tech Todd who worked in the dark to repair my pool heater. Sure knew his stuff. Another example excellence from HomeTech. Many thanks. Great to be a member! Cheers, J. Marnoch.

I want to personally thank my service technician, Brett B. who came to service my GE washing machine on 10/24/25. My size of load knob was broken, and he was able to complete a creative repair that fixed the problem while keeping the unit looking in its original condition. He did this in a really short amount of time and was extremely professional. I truly appreciated Brett's "MacGyver" problem solving approach to my service need.

I was thoroughly pleased with the technicians from Home Tech. They are knowledgeable, friendly, and efficient. Shout out to Julio and Dominic for a job well done!

We’ve had a home contract with Home-Tech for years. When we have a problem they are swift to respond. The other day Sergei Korchik was helpful getting our pump cleaned out, and gave my husband some tips to keep it running smoothly.

Victor G. With Home Tech Is Outstanding! He was very Kind, Respectful, Professional and Hard Working. I felt truly valued as a customer and he has consistently performed with a job well done! He is an outstanding asset to Home Tech and I Highly Recommend! Thank You

Home Tech is awesome! It is so easy to schedule service and they are so quick to take care of whatever problem you have. I renew my service contract every year and will continue to do so.

Manny #1190 did an excellent job! Great service with our clean and check on the HVAC, provided new filters and thorough exam. Dispatcher also tasked him with replacing a garbage disposal during the same job. Excellent work all the way around!

Had an AC/furnace issue and Sergei from Home-Tech arrived right on time and got us back up and running in a short amount of time. Sergei was professional and friendly and took care of everything for us. We have always had excellent service from the folks at Home-Tech!

Home-Tech does a great job! The 5 Stars today is for, Stephanie Vanmeter! She booked my appointment in the morning and when the technician could not solve the problem she arranged for a Supervisor and helper to come by. She was awesome, she listened, she stayed calm, and focused on taking care of the customer. I work in the service industry and it is refreshing to see a person who cares about representing her company in the professional and courteous way she did last night. I tip my hat to you Stephanie!!! Awesome JOB!

We’ve had an agreement with Home-Tech for several years. They have been amazing. The service we get, in Naples, is second to none!
We’ve had issues with appliances and our A/C on a number of occasions. HomeTech always respond quickly and get the job done - however complicated it might be. They’re amazing!
We had a major issue with the A/C last week. Eric started the job and Marco completed it. They were both very professional and courteous, working for several hours to fix the problem. They did a great job, in rather difficult conditions.
We wouldn’t hesitate to recommend Home-Tech to anyone. Thank you guys!!

I am on my third renewal of the Gold membership with Home-Tech, and based on my experience, the level of service from the first contract to today has declined.

I contacted Home-Tech on February 11th, 2026, and was scheduled for a microwave repair on February 12th, 2026. I thought it was a great next-day appointment, but it ended there. The technician, Bryan, arrived on time on February 12th, but obviously had very basic and minimal experience with microwaves. Bryan by himself removed the microwave over my range, and when he got it over the floor, it slipped out of his hands and crashed on the tile floor. I was not home at that time as my son was home and advised me of this. The microwave received damage to the bottom and sides from the drop, but honestly, it didn't bother me, as the unit was near the end of its life, and I figured I would take the credit in lieu of repair and apply it to a new microwave, as I did with my dishwasher with Home-Tech. Bryan called me at the end of the service call and advised me that all his tests checked out, but the unit still needed further diagnosis from a more experienced tech. Bryan never mentioned to me at that time that the microwave had been dropped.

The next day, February 13th, Home-Tech came out again, this time with two technicians per Home-Tech's policy, and checked the microwave again. The technician called me to advise his findings and stated that the magnetron, door switch, and main fuse needed to be ordered to perform the repair. This technician advised me that he attempted to straighten the damage on the bottom and right side and acknowledged that Bryan had dropped the unit, as noted in the repair notes.

On February 18th, Bryan returned to my home, taking the microwave down a third time to install the parts ordered by the other technician. After Bryan installed the parts, the microwave turned on for a second and immediately blew the unit's main fuse. Bryan advised me they would need to take my microwave to their shop to properly diagnose which they did on February 19th.

On February 24th I received this response from Chuck at Home-Tech:
Charles Williams
Feb 24, 2026, 1:24 PM (6 days ago)
to me

Mr. the panels were not installed properly we installed them and they are fine. The reason we are not covering the microwave is the cost of the repair. At 12yrs old the microwave does not have that kind of value left in it. The microwave new was only about 300 so it does not make sense to install over 400 in parts and labor. Chuck

My response to Chuck:

Feb 24, 2026, 12:41 PM (6 days ago)
to cwilliams

My microwave was dropped and damaged beyond repair by the first Home Tech technician when he took it off the wall by himself.

See the attached pictures of the damaged unit he reinstalled.

I want nothing less than a like in kind microwave at no expense to me as my microwave was repairable prior to being dropped on my kitchen floor on camera.

To say my repair is not covered is unfair.

Chuck's response to me:
Feb 24, 2026, 12:32 PM (6 days ago)
to me

Hi Mr. I am emailing you regarding the microwave. You have a GE microwave that needs over 500 in repairs. Due to the current value left in your microwave, this repair will exceed the value of the appliance. I am sorry but this repair will not be covered. I can have a sales rep contact you with pricing for new. Thanks Chuck

Not only did Home-Tech not cover any portion of my repair or provide me a credit to purchase another unit from them, but Home-Tech also took zero responsibility for their technician dropping my microwave on the floor.

This was a $300 GE builder-grade microwave, nothing fancy. Home-Tech made 4 service calls for this repair (well over $300 in travel time alone), ultimately taking my microwave and leaving me with literally nothing.

This situation could have been handled so much better, but Home-Tech opted to take the easy route and say it was not covered and dropped it.