Reviews of local pros in Gibsonton, Florida

After Ken himself came out looked at the project he said he have a quote to me by the next day. 3 days later I call his office and the admin person says he has it in his truck will that they'd get it to me right away. I made this exact same call to them 3 additional times over the next 2 weeks. Never got the quote. Working with Ken Hope wasted a great deal of time and effort. There is room for more HVAC vendors in Apollo Beach.

I have used and recommended this company many times over the years. Today technician Don came to my home for a Heat Pump check up. His work was thorough and well done. When my unit finally dies, this is the company I will call for a replacement.

Ken Hope came out to check my 85yr old Mom's a/c unit that had stopped working. We originally called 1 hour Air Rescue, who told us the unit needed to be replaced and, I thought, gave us a quote that was a bit over the top. I called Ken Hope - not only did he come out, he got my mom's a/c unit working perfectly in less than 10 minutes! At the same time, after I asked him, he gave us an estimate for a new a/c unit well below the previous quote.
If you need an honest, knowledgeable, clean A/C Company - call Ken Hope!
When my mom's a/c does finally need replacing - Ken's our only phone call.

We began using Ken Hope 20 years ago because his label was on the unit of the new house we bought. Since then we call every year in February for annual check. Today our tech came and gave us a clean Bill of health. Never trying to upsell unnecessary service or parts. Several years ago our system broke down just months away from 10 year warranty expiring. Instead of pressuring us to buy a new AC they repaired under warranty saving us thousands. Fair. Honest. Excellent service. And COVID safe. Tech was masked and distanced.

They gave us a 30 minute window for the following morning (unlike Del Air's "sometime tomorrow after 12pm") and showed up promptly within the time window. He had us up and running in about 15 minutes (bad capacitor). Price was reasonable (I did some research to make sure). Afterwards, he also had his office check to see if the unit was still under warranty. Fast, professional and courteous. Only reason for 4 versus 5 stars was that the service call was charged on top of the repair (which some other companies do).

2019 Update (The above was from 2018) - continued excellent service and honesty. The tech (Wilson) thoroughly explained what he did, what the information meant etc. When providing solutions to one problem I had (too long to explain), he provided me alternatives with pros and cons and no attempt to bias and upsell one approach. He stated this was part of the Ken Hope Philosophy (not quite those words). Considered four stars only because we originally booked the day before and they had to reschedule us today, but they were prompt in rebooking and arriving.

2024 update. Once again, phenomenal service and proved yet again that, unlike many of their competitors, they do not just recommend a new air conditioner (something which happens way too often in Florida, especially in the summer). Don was thorough and methodical, explained exactly what happened and what was needed. Repairs came in under what I expected.

Ken Hope were the original installers of my two AC unit over 10 years ago, and they have been maintaining them ever since. In all that time, I have never had anything but good experience with them. It was a recent event though that prompted me to write this review. So, after 10 years, one of my valves finally fails and releases all my freon, my AC stopped, and the house warmed up real quick. I called Ken Hope on a Friday afternoon, and while they tried to get a tech over that night, they showed up first thing the next morning. The tech was very thorough and professional, explaining what he was doing and why, and he quickly got to the root of the problem. Ken Hope also worked with me and gave me a great deal on the cost of the repair as well. They have yet to let me down, which is why they will be the only company to service my ACs for as long as I own this house. Great job, guys!!!

Ken Hope exceeds my 5 star expectations! We upgraded our unit and once again he did not disappoint! Excellent service every time! I was so confident in him I did not even compare prices! Definitely my go to for all of our AC and heating needs! Love the annual service aspect! The warranty is excellent! Couldn’t ask for any better!

Hello everyone, all my experiences with Ken Hope technicians have been very pleasant.

They are very professional, and courteous when it comes to fixing and maintaining AC’s.

Today was the fifth time they came to my home (3 repairs) and they solely focused on working on my AC without trying to persuade me to purchase a new system. They came to my home only a few hours after my call and diagnosed/fixed the problem in about and hour.

Special thanks to Don and Kyle for the great work.

A++

Well folks you don’t have to look any further for an honest Air Conditioner repair shop than Ken Hope A/C. The prior reviews tell it all. These good people are honest professionals that are precise and old-school knowledgable. I had 2 other well known Air Conditioner repair conglomerates come out and check the issue with my unit and was told and quoted 2 different issues and 2 different prices that were thousand of dollars apart was the cause of my system breaking down. I knew then I had to get a third opinion. After looking at reviews on the Next Door app that had Ken Hope AC highly rated I decided to give them a shot. From the nice woman who answered their phone at their office who when I initially called, instead of trying to just take my information to make an appointment, asked me what was going on with my system and walked me through doing checks to insure it wasn’t something that just required an adjustment. Now COME ON! Who does that? Ken Hope Air that’s who! The tech that came out was a Cool Old School Country dude named Don (ya gotta love that Name) who diagnosed my system’s issue with the precision of a Harvard schooled surgeon. Don diagnosed it as just needing a particular valve and an adjustment to the speed of the motor’s speed and now my system is running as smooth and consistent as it’s ever been. Ken Hope AC, a combination of knowledge, expertise, and honesty. Call them 1st!!!

Great service from the staff who answered the phone to Don who did the AC service. He arrived on time, answered all of our questions and did a great job. Reasonably priced and we’ll definitely be using their services annual.

42 degrees and raining did not stop Ken Hope AC from arriving on time and installing a brand new 3 ton unit at my house. Been using Ken Hope since I moved here in 1999 and they have always provided top notch service and sales at great prices. Very responsive. Ken contacted me directly and set me up with just what I needed to get my flood water damaged unit replaced and raised to protect against future floods. Ken's crew was on-site within two days and had all work completed in less than one day.

My air conditioner went out a couple of weeks ago. The company I originally bought it from had sold due to owner retirement. Called the folks that bought it. I was told it would cost $2,000 to fix it or between $7,000-$16,000 for a new unit. Called another company for a quote. Guy came over, talked about discounts but he never gave a quote. Said he’d email the quote, never got it. Called Ken Hope. They came over said the blower went and he’d replace it for under $1,000. (A few hundred under $1,000). They came back the following Monday and within an hour my a/c was blowing cold air again. I felt like I was being ripped off with the other places but now I really feel like I was being ripped off. It’s hard to find a company you can trust do to the right thing and just fix what is broken instead of getting you into debt you don’t need and can’t afford. I will highly recommend Ken Hope A/C to be a decent company and do right by you.

Just a huge "Thank You" to Ken Hope Air Conditioning & Heating. Our AC unit decided to quite working this week and of course I called Ken Hope Air Conditioning & Heating. Don (Technician) was here within a couple of hours and had us up and running within 45 minutes or less. Don has been here several times--knows his stuff and is always a pleasure to work with. Likewise, the office staff is always a pleasure to work with as well. Ken Hope has been our Air Conditioning and Heating company for over 28 years and they are THE BEST!!

I just wanted to start off by saying I'm tough on some of the companies that I reviewed in the past, but when you're good or great I'm going to let people know. This last Tuesday August 16th I had the privilege of having a great local company come and install my new HVAC 3.5 ton 15 seer. The crew arrived on time at 9a and was off property by 345p with my new AC running like a champ. It does however start with the owner/management I spoke to Mr. Hope multiple time and shook his hand and made a deal in person. This is a high quality, knowledgeable and personable company. I can't brag enough on him and the staff but if you need a new AC unit at a great price and quality installation Ken Hope AC is your place. Stay with a smaller company forget big AC installation companies. Thank you to Ken Hope AC and the awesome people who work there.

Great customer service! I appreciate the AC handler replacement that your company performed for me. Up front pricing and an overall easy process in comparison to other companies in the area. Thank you to Chris and Joseph who came to do the repair and spent a few extra minutes educating me on the new system. I will definitely be a repeat customer in the future!

I’m incredibly grateful for the help and professionalism I received from Christian during a very stressful situation. When mold was discovered in my home, my AC air handler had to be removed so the remediation work could be done properly. He handled the entire process with such skill, care, and patience.

He safely removed the air handler, made the necessary repairs, and coordinated everything so the mold remediation team could do their work effectively. Throughout the process, he explained what was happening, answered all of my questions, and made sure I felt comfortable with each step.

What really stood out was how supportive and responsive he was during a difficult time. Dealing with mold in your home can feel overwhelming, but he went above and beyond to help make the process smoother and less stressful. His knowledge, professionalism, and attention to detail gave me a lot of confidence that everything was being handled the right way.

I truly appreciate the care he took with my home and would absolutely recommend him to anyone needing HVAC work or help during a remediation situation. It’s rare to find someone who is not only highly skilled but also genuinely supportive and trustworthy.

Thank you to Chris from North East. First initial visit to across what needed to be done. Very transparent and kept me involved with the work and cost. Took my old system out and replaced it with a new system. All done in the same day. Incredible work!! Highly recommend.

I recently had my air ducts cleaned and AC serviced, and I couldn’t be happier with the results. The difference in airflow and overall performance was noticeable immediately—my system is running so much more efficiently now. The service was professional, on time, and thorough from start to finish. I highly recommend them to anyone looking to improve their air quality and AC performance!

I had a great experience with this company. They cleaned my air ducts and serviced my AC, and the difference has been remarkable. My system is running smoother, cooling more effectively, and overall performance has improved. The team was knowledgeable, respectful, and efficient. I would confidently recommend them to others.

I didn’t realize how much of a difference duct cleaning could make until now! My AC is cooling faster, airflow is stronger, and everything just feels fresher. Amazing service, super knowledgeable, and very professional. If your AC isn’t performing like it should—calling Christian is your best move!

Christian is the BEST AC guy in all of Tampa Bay. My parents AC stopped working and in under an hour, he showed up and assessed the issue. My parents fan completely froze. He was able to order the part needed and within the same weekend he came back and replaced the part! The AC is working now as if it was brand new. You won't regret calling him!