HVAC reviews in Hollywood, Florida

I have had hone service contracts since 1970. Some were good, some were bad. I have to post that this is the first phenomenal service company I’ve ever had. They answer the phone before the third ring; the technicians make every effort to get to your home quickly. I highly recommend Broward Factory Service. Truly happy l switched.

HORRIBLE! Attempted to obtain proposal. Called to reschedule, sales person showed up none the less. When he (Howdy)was told the appointment had been cancelled & I was waiting on call back to reschedule, his very rude response was "Didn't you get my message". First proposal arrived with no price & equipment that was not the size needed to cool the room. My guess is that they are under calculating to make the sale with complete disregard to customers true needs. Called back to let them know & was told by Barbara I should find another company. FINALLY SOME TRUTH! Obviously, the owner(s) of this business are not managing it correctly. FIND ANOTHER COMPANY!!!! DOESN'T EVEN DESERVE 1 STAR BUT MUST BE SELECTED TO POST.

I have been a customer over 15 years. I called over a month ago for A/C problem. The tech took a quick look at my air handler and said it was the worst he's ever seen, mind you, Broward sold me this American Standard unit as the top of the line they carried. A quick look and he told me my coil is leaking and needs to be replaced. After talking with the office mgr. I told them I'm not buying it. Both were rude obnoxious people. They sent another tech out a couple of days later who couldn't find a leak but said it could use a cleaning at $350. When I accepted that they said before I spend money on a bad coil we want to use a dye test which they did and unbelievably they found a leak. I didn't see the leak because it was up inside the air handler and you need special glasses to see the dye. My new coil would be $2,000 now. They asked when I wanted to do the job and I told them I'm getting a 2nd opinion. A friend of my son in law takes care of HVAC for a big govt agency. He couldn't find a leak and here it is a month later and my A/C is ice cold after he cleaned it for $100. Are they crooks, scammers, you be the judge. Make sure you get a 2nd opinion after they try to sell you a big job. I'm cancelling when my contract is finished.

If I could leave 0 star I would. This company is nothing but a waste of time and money. After purchasing my new home I had an electrical issue. They sent a PLUMBER. Then the plumber, nice guy but has no clue about electrical, makes a call and comes back and says I have a whole house GFI issue which is not covered under the terms of my home warranty.

I responded that all of these things worked at inspection and the only thing that changed was an electrical outlet was replaced post inspection. He wrote his report that I have a whole house GFI uncovered by policy, charged me $55, and left.

10 minutes after he left I was at ACE Hardware with a new outlet, replaced it myself and the problem is fixed. I called to complain and got an ear full from a "Supervisor" who I ultimately told to "F Off" because he was more interested in giving excuses than making it right.

If you are a real estate agent....save your clients money. BFS is really just BS!!

My father asked me to write this review based on his experience (and mine) with this company.

He's been under contract with Broward Factory Service for 5 years and every time he needs service feels like pulling teeth.

This company had all the sales support to close a sale in Spanish but have no support to clients in Spanish, in order for my dad to take advantage of this service needs me or someone to call them.

Every time we call, we know that we have to understand that we're going to have the worst customer service. This last time that we needed the service (and the reason I'm writing this review), we needed to have a dryer fixed, and so far it's been a month waiting for a piece and giving us no updates or no answer at all.

Finally after waiting a month, my wife called them and experienced the same awful customer service as me dad and I experienced.

We're looking forward for this contract to end. Save yourself time, money and stress and look for an alternate solution.

They put my new air in finally. The day before the deep freeze in Florida. Still 3 weeks later. It wasn't working. I called. Took the morning off. Was given a window from 9 to 1. I told them I had to leave by 12. Asking to please make me a priority since I had so many problems. I received a call from summer informing me the tech could not be there before 130. I told her I would call back with a number to call when they were on their way. When I called back summer couldn't come to the phone she was on another call. I left my number. Didn't get a call. Called back...and guess what. I got the answering machine because they were at lunch. I asked my son to just be there by 130. When he got there he found a door knocker saying the tech was there at 1245. Huh. Nobody told me. Does anybody communicate in this office??
Constantly making mistakes due to POOR communication. So still no heat the 22nd. It's been out since Jan 1.

My family has has a contract with BFS since 2003. We have used the service only approximately 10 times in that period, i am currently having issues with my stove. I called and had a tech here on 11/22 he explained the BFS would order the part and get back to me via phone or email. He said that i would be contacted by friday 11/25. No messages were received. I then called on 11/30 to check on stztus of this issie. I was informed that the tech would be here today 12/7 between 8 - 12. I heard nothing. I called BFS the tech or the office still has not returned my call. To assist me in this matter. I have always reccomended BFS to friends and co-workers. But i will rethink that reccomendation going forward. Very disappointing service of late. I still do not have my stove repaired and i am having out of town guests staying with me.

DO NOT USE THIS COMPANY. TERRIBLE SERVICE. I contacted them to repair a fridge that was not working. There is an elderly woman in our home who needs medication including food to be in the fridge. They did not care. It took them 2 weeks to call me to get the part. How can a person live without a fridge for 2 weeks? But wait the nightmare continues. After 2 weeks, the technician came and after tinkering for an hour realized the part was the wrong part. It now has been 3 weeks without a fridge, no one has called me and we had to buy a new one out of pocket as it was a danger. AND IRONICALLY I HAVE THE SUPPOSED " GOLD PACKAGE". I called to complain and the manager was going to call me. But to no surprise, nobody called! This company is a scam and I will be reporting this to my condo association to ban them from doing any service in the 100 unit building.

Horrible service, was a client for 10+ years for 3 rental units. Everything was great when appliances and utilities were new, so there were very few calls. When things started to break down I saw the true quality of their service. HVAC team was horrible. I’d have to call literally weekly. I spoke to all managers and even up to the owner. The last straw was when they charged me for a repair they never completed. I would not waste my time or money here. It’s more frustration then it’s worth. I moved to homeserve which has been a much better experience.

DO NOT GET SERVICE FROM THEM. 1 is too much. This is a scam company. After paying years of service when you finally need them to respond, they are the worst service experience. Our dishwasher broke on Feb 02, after the first visit, where they wrote the incorrect part number, so it was never ordered, and then after 3-4 broken replacement piece or wrong item received, I'm still waiting for a confirmation to get a solution. It's been more than month and half - DO NOT GET SERVICE FROM THEM.

The date is 10/16/22, the time I placed call for emergency assistance due to my A/C not cooling was approximately 10:38 a.m., the time is now 11:14 a.m., I still have not received a call back.

I'm in South Florida, the house is reaching above 82 degrees and I have 2 children under 2 years old, I will update here as events transpire so everyone can see an objective true experience live.

My review will start with 3 stars because I can go either way depending on their response. Will report back.

Update #1: I e-mailed Ms. Sarah, per the review below, who works at corporate, at approximately 11:13 a.m. advising of my previous claim that still hasn't been fixed since July as well as my new emergency claim as of this morning. I also called the emergency line again and left another voicemail message advising of the emergency, as of approximately 11:38 a.m., no response via e-mail and no callback from the emergency response line.

Update #2: The time is now 12:20 p.m. No callback nor e-mail response. I understand no e-mail response, it's the weekend after all, but for an emergency response telephonic line to take approaching over almost 2 hours? Not too happy...

Update #3: The time is now 12:56 p.m., no callback from the emergency response line, even after leaving two voicemail messages.

Update #4: The time is now 2:03 p.m., no callback. The on-call operator appears to be a "Yessenia", according to the automated voicemail response; she failed miserably today. I more than likely will need to seek an outside entity to come repair my A/C. Broward Factory Service failed miserably here today. Sunny South Florida is not a place where a faulty A/C can be ignored until a working business day.

Rating changed to 1 star as of 2:06 p.m.

Update #5: the time is now 8:04 p.m., no one ever called me. Officially done with this company. Such a shame, the owner really let the Broward branch go downhill.

Update #6: October 17, 2022, 8:24 a.m., someone called back. I advised them I was forced to hire another entity to come repair the A/C.

Update #7: Filed a complaint and asked for my money back.

I’ve been paying Broward Factory extra premium each year for the past 6 years for replacement coverage. I’ve never needed anything replaced until my pool pump blew first week of September. It took them 4 weeks to replace it. Since it was installed 3 weeks ago, it’s still not operating properly. Either leaking or installed improperly. It’s going on two months for a pool pump. What if it was an A/C unit in August?? I’ve given them one more day to get it right or will cancel the coverage and make everyone I recommended them to aware. Jack of all trades, master of none applies!!

Don't trust the Gold plan offering from this company. They do not comply with their warranty terms. Despite having my appliances covered for over 15 years, they refuse to replace them when they can't repair them. Instead, they keep insisting that I replace the old appliances myself, which defeats the purpose of having a warranty plan in the first place. Save your money and avoid the hassle - look elsewhere for a more reliable warranty provider.

This was the most expensive home warranty but I have ever purchased. I purchased with replacement cost and even paid more for his recommendation for the microwave touchpad to be covered an electronics. First, they have been out three times to fix two different refrigerators that have different issues. They have Back been back three times and still it is not fixed as they kept bringing the wrong parts. Then my microwave went to find out that the parts weren’t covered no callback from a supervisor, which is why I am placing a Google review. The girl who answers their phones for service was very nice but also didnt call me back the last time, probably because she knew they were not covering it. Horrible experience and going back to pride who does offer good service. Oh, I forgot to mention they never even called me after the repair man said it was just a fuse after a week of waiting and my own follow up, I finally reached the parts mgr. This was worst service ever my life and misrepresentation of what is covered. Do not buy this warranty and dont waste your money on their service

Im going to leave this just as general information but based on the reviews, it seems like this company doesnt give a rats ass about their customers or the way their employees drive. I had to slam my brakes because the guy who was driving this van cut me off and almost hit my car today.

This is my 9th year with a service contract with Broward Factory. They've been very responsive and repaired a number of appliances and plumbing issues over the years. Today, Carlos repaired our leaky toilet. He came last week and identified two problems. The necessary parts were in their offices within 3 business days. Today, Carlos came within the time window they specified, had the repair done in 20 minutes, and everything is working correctly now. I'm so glad I have someone to call when there's a problem.

The technician was very polite, experienced and very l knowledgeable.

Office personnel was friendly and cordial. Great customer service!

Awesome company, they were courteous and responsive when I needed their assistance to process a refund that was a result of an error on my part. Overall, a very positive experience!

Very Nice quality work, good workers

Service Techs were very punctual with their timing.