Re-Bath

Steve, thank you for the no high pressure sales. He presented me with options and let me decide on my own.
Basil, was professional and cleaned up everyday before leaving. He was fabulous. And of course Alice and Tonya who kept me up to date of when things were happening.
I highly recommend Re Bath.

Improper installation. Just bought a condo with a new rebath. It creaks every time I step in. It leaks at the shower door. Garbage workmanship.

While I have nothing but praise for efforts of installation team, I am far from happy with paying over $32,000 (just for their work) for a totally renovated bathroom. They were helpful picking out fixtures and finishes. Showroom very small though without a lot of floor examples to actually see. After job started, we realized that we had not selected a vanity light fixture. I asked them to order one then saw they were going to charge me $850 for a pretty standard 4-light fixture! I cancelled immediately and found one online for $200 that is perfect. They also recommended an electrician they routinely work with who quoted me over 3X what the electrician I used quoted. Demolition took way longer than they planned for which I tried to prepare them for based on the age of my home. Beneath original tile was 2-3” of cement “mud” that was overwhelming the 2-man team. This also put them behind ”their” schedule. Then the installer’s assistant quit with no notice but installer carried on alone. Toward the end, another assistant came on board but was pulled off my job after a few hours to work on another job. So although needing at least a few more hours (maybe half day) and some help to properly complete my job, my installer worked until 9pm that night saying he couldn’t come back. They said it would be “paint ready” when finished and it definitely is not. Plaster/caulk needs more work as well as drips and some marks needing to be cleaned off finished ”tile” panels. They offered to send professional cleaning team but more than cleaning needs to happen. Once electricians ($1,000+) are done I still needed painter to prepare and finish walls and ceiling. Not sure what he’s going to charge.

So bottom line is the presentation was great, installers were great until management had them focused on next job, which made my job suffer in my opinion. I have to say I felt abandoned. My job was no longer a priority. Once you sign on, they provide very little guidance. The installers were asking me for specs on vanity, mirror, cabinet, etc., which I thought they would have and I couldn’t find on my contract. The salesperson was very nice but disappeared, never heard from him again unless texting me answers to the many questions that came up. Supervisor never came by to check on anything, until he had to deliver the half of the toilet that was misdirected in transit. Not their fault. I wanted to love my new bathroom and hope I will sometime soon, but I certainly don’t yet.