HVAC reviews in Jacksonville, Florida

I have been using Superior Air Conditioning Company for over 8 yrs. Gerry use to live in the neighborhood and whenever I had any problems he would come and check it out. Today my good friend Elijah came to the house and went over my system to see why it wasn’t coming on. After doing his magic my system was working and cooling the house again. Elijah explain everything he did and I looked at him like I knew what he was talking about…. Lol….. I trust this young man and this great company that he’s working for and whenever I have a problem with my HVAC they are the only company I will call. Thanks Elijah and Gerry……

Gerry was able to come to my house same day. I called him for a second opinion. The first company advised me that I needed a $4000 new system, even though my current system was only 8 years old. Gerry was very friendly, knowledgeable, and helpful. He really took his time inspecting everything and checking in with us to explain what he was doing and why. It turned out we just needed a new motor for a few hundred dollars. He left to get one and was back within the hour to install it. The motor came with a 1 year warranty and the labor was good for 90 days, meaning if anything happened in 90 days, Gerry would come over at no charge. I could not be happier with how everything turned out. If I could give more than 5 stars, I would. I will definitely be referring him to friends and neighbors. Thanks again!!!

Superior Heating and Cooling was sent to our house a few days ago by our warranty company to fill our refrigerant and fix a potential leak. After having an unpleasant experience with one of their employees i was contacted directly by the owners, that same day, who immediately took action on what had happened and deeply apologized. The very next day Gerry himself came and inspected the unit and found out there was no leak but another issue. He explained the problem, took care of it, and ordered a part we needed without us having to make multiple calls to our warranty company.
Despite the first impression, they have now gained a customer and i am happy and comfortable recommending them to my friends. You can tell that they are genuine and truly care about their clients and want to do right by them so that makes me trust them. Things happen and sometimes employees do not represent you the way you want them to, but the way this situation was handled left me impressed by their professionalism and good values.

Elijah represents Superior Heating and Cooling with competence and professionalism. He conducted an inspection of our unit and discovered some problems with the original installation, and without hesitation he rewired and improved the unit. He discovered we had no filter and wrote down all the particulars of what we need, and informed me where to get the right filter. Elijah made certain I knew how to install it before he finished the job. He went above and beyond the usual routine inspection, takes pride in his work and exudes confidence that the job was done properly. Cudos to Superior for hiring, training and retaining quality employees like Elijah!

Superior heating & cooling completely removed and replaced all of our ducting in our 2500 sq foot home. You won’t find a better company to do business with. Jerry and his whole team were so professional, trustworthy and reliable not to mention that they made sure our family had portable AC units to keep us comfortable while they replaced our Ducting.
Only half of our house was getting cold and now after Jerry removed & replaced everything and made adjustments so now the whole house is a wonderful consistent 68 degrees throughout our whole home!
I can’t say enough about this company and how happy that we went with Superior over the other companies that gave us quotes.
Thank you so much Jerry and your team for making our home so wonderfully cool on these insane hot days!

The Company was very professional, the guys are hard working, have good work ethic, efficient and they delivered on everything as promised. I would reccomend them to anyone.

Gerry is the man. Had a bungled fix by an unnamed home warranty company. His crew came out and had the unit replaced including time needed for us to replace subflooring within three days. Great communication and service. Could not recommend them enough.

I would like to thank superior heating and cooling for doing such a great job on fixing my central air. The tech they sent was very knowledgeable and explained everything to me. He was doing. The price I paid was very reasonable.

Our warranty provider put us in contact with Superior Heating and Cooling of NE FL. The lady on the phone (I think her name was Julia?) was helpful. We had to coordinate multiple schedules so my mother and I called a few times. Michael came to the house. He was very respectful of social distancing and wore a mask around us. He quickly identified our capacitor was the issue and replaced it on our 20+ year old unit. The entire process was very smooth and efficient. Our AC works like new. Highly recommend.

We recently had a new Heating & Air conditioning unit installed and during a maintenance check I was very impressed with the Service Professional Mike. He was truly a professional. He gained my immediate respect when he did something that no other technician has ever done. Even though he did not have to, he removed his shoes before entering our Home. His comment was he likes to treat his clients home as if it was his own. As if that was not enough, he took his time and evaluated the problem and make a quick assessment of the situation. He identified a wiring issue and had all the tools to correct the problem. He was very friendly and engaging with me as a client and was bothered by my presence. He even gave me a resource for a compression sleeve for my Diabetic Leg. Now how is that for service? Superior is definitely a great name and Mike exemplified that 100 percent. Superior work Mike.

2 yrs old Trane unit, brand new house that these guys installed. Unit completely went out except fan. They are 4 days out with no sense of urgency to get here sooner. They are under staffed & the scheduler on the phone has an attitude about even coming out. They tried to blame the builder when it's their work & name on what they installed. UPDATE: The owner of the company called back after this review & threatened to sue me over the review & got very irate as I kept my cool. I had to hang up because he was continuously trying to talk over & threaten....Find a different company because these guys don't really care from what I've experienced.

Superior Heating & Cooling was sent to my home by my home warranty company. Jerry was very accommodating and showed up on time and was a pleasure to talk with. Eric came out with all of the parts to make the repairs and was very knowledgeable, respectful and had me back up and running quickly. Though dealing with Home Warranty for an AC is not fun and takes time, Superior Heating & Cooling really did a wonderful job and I would highly recommend their service.

Mike at Superior did such a great job at our home! We were in need of a condenser repair and he was in and out in an hour! Walked me through everything and even made great suggestions for a future unit. Erica booked us for an appointment in place of someone's cancellation on the same day, talk about fast service! My husband and I look forward to being serviced by Superior again. Thank you!

My A/C failed on Saturday morning. I called Superior who was the installer for my new home. I got an answering machine stating that they are closed on Saturdays and Sundays. I left a message so I would be first on the list for Monday morning. Much to my surprise I received a call back from Superior within a few minutes. They were extremely prompt, professional and caring. They sent out a very nice young man named Elijah who showed up in about an hour or so. He was polite and courteous and repaired the system in a very short time. He even stayed to test both the heat and air. What a great an unexpected experience especially these days. I can not say enough about this company!!! BRAVO....

I used Superior to fix the AC unit that was out at my Subway location. I had been dealing with another company prior to that was giving me the runaround for days. I called superior off of a recommendation and they were extremely fast, professional, and a joy to deal with. Elijah, the technician was out at my facility within 2 1/2 hours of placing the call and had my system up and running again before the end of the day. They have earned my business on any of my units that need work, and I would recommend them to anybody looking for a reliable source of maintenance!

Eli is a technician and made sure we got the best price as well as the best service! Through a stressful situation he ensured we were taken care of. Reasonably priced and awesome service!

AC went out on a holiday weekend mid summer and Superior Heating and Cooling came out within 2 hours of my call and changed a blown capacitor. Had me up and running in less than 30 min after arrival. I cannot praise them enough, especially in their ‘emergency response’ attentiveness and VERY cost minded. Worth the call for price and service!

Five Stars!! ⭐️⭐️⭐️⭐️⭐️
After a month of non communication with another company, 2-10 home insurance changed our contractor to Superior Heating and Cooling and within less than a day, our AC/thermostat issue was resolved!

They literally came by the house, diagnosed the issue, dealt with the insurance, got the new part and installed it in a span of three hours!

Great communication with this company and very prompt & responsive! Their technician was very helpful and nice! I am very impressed with them and will recommend them to everyone!

Amazing Service. Outstanding Representative.

System is now back up and running. The Technician diagnosed a my current symptoms as just "Clogged Drain" and conducted a multipoint inspection on the entire system. After clearing the drain and restoring the unit to working condition, he recommended utilizing the extremely affordable Preventive Maintenance Plan to avoid and unforeseen breakdowns.

We Appreciate your Immediate response and outstanding service. Full Recommendations to any experiencing any A/C issues.

Antonio Jefferson
Eagle Landing Parkway

Superior Heating and Cooling was there when we needed them! Call a few other places and was told it would be the next day at the earliest before they could get to us, but Superior was able to work us in and helped us get the heat going again. The Techs were very professional and explained everything about what had happened. Would recommend to anyone.

I’m not sure where to start.
It started November, December timeframe. Gerry came out to the house gave me a quote, for a HVAC system and the installation of a new returns for the all rooms in the house. A written contract was sent via email. The contract was signed! Now, here we are in June, no work done, no phone call, no nothing!
I was told in January a specific part was on back order. Folks, I haven’t heard one word from Gerry or the crew since January. No phone call! No email! No text! Superior A/C and Gerry, Ghosted Me!
I would respect Superior A/C/Gerry if he told me we can’t do the job! Instead, he took the not-so-manly way and avoided me like COVID!
Thanks Gerry, for doing absolutely nothing and breaking your word!
The way I see it, your word is garbage in my book!