HVAC reviews in Jacksonville, Florida

I scheduled their service during Black Friday deal with home depot. Since then I was being rescheduled every week and never had anyone showed up. There was once or twice noone showed up or called me, even though it pasted the time frame. I attempted to call them and was told to wait for someone to call me back. Again, no call back. After five or six time being rescheduled and a lot of excuses from them. I’ve decided i had enough and canceled everything with them. Their time is valuable but so do mine. I cant sit at home every Saturday waiting for them to come. Very disrespectful towards their customers. Will take business somewhere else

The sales team was amazing! The communication after you purchase your equipment is non-existent. Working with the call number to get information on your install/ schedule doesn’t happen. The service of having your technician call with updates on their schedule doesn’t work. The schedule for the install teams is unpredictable and usually running late. The only saving grace is the install team for my water heater and HVAC was extremely knowledgeable and professional.

One of the workers that works outside (name start with “B”) made me feel very uncomfortable by walking to my bedroom door (w/o permission) w/dirty boots from working outside. (before alerting me)trying to look inside while saying “hello” instead of asking permission. Because there is 2 babies here, I had to mop floor again! Aside from that issue the work was done in timely manner and Chuck was very diligent and polite!

Mr Williams was a perfect gentleman and knowledgeable in his trade. I would be happy to use Florida Home Air Conditioning in the future. He answered all my questions and talked to me about my unit like he really cared what I needed in the future.

Florida home air conditioning is a great for your home care. Luis ( technician) is a great asset to the company. Always helpful and very informative with any questions you may have about your ac.

Edwin was great and knowledgeable. He fixed my AC unit quickly after tests ran. He walked me through the issues that I was having. Answered any questions I had; which also (I'm sure) explained my high Clay County electrical bill. SMH. Cannot wait to see the difference. It feels so great in my home. Wish I called Florida Home sooner. Great customer service when I called. Thank you so much!

I had an appointment for a tune-up on my ac unit that is only 2 years old. It was a no call/no show. I contacted the company to make another appointment and was given a time between 8 and 12noon. I got a text messages at 11:20 am that the technician was on the way. He showed up at 11:30 am. Somehow he managed to complete a tune up in 20 minutes. He recommended that I get refrigerant added for $255. I stated that I should not need refrigerant this early as your company installed the unit 2 years ago. He said they didn’t add enough refrigerant. When I stated that I will be reaching out to his company and declined his recommendations he got really agitated when I asked more questions. He wanted me to signed for charges and not show me the bill. I just wanted to see what I was agreeing to. He kept saying you know what I came here for. When he finally allow me to see the bill I signed the receipt.
This company do not keep employees very long. This technician have only worked for two months, as well as the other technicians that worked under a year.
This company is only out for your money. They are not only cheating customers, but also their employees that is why they can’t keep anyone.

Lowes is/ was offering a tune up special that a Lowes employee told us about for $29. JD was our technician who went over both inside and outside units . He really explained how the units work and the current condition of each part. JD was very professional and knowledgeable. We now have a detailed print out of the condition of our unit and what might need to be replaced. Thanks JD!

Our tech Ian was great. He did our entire tuneup showed me pictures of every part of the inside and outside units. explained everything answered all of our questions. Highly recommend him

Had maintenance done today by Edwin and he is great! He is the most thorough technician I have ever had at my residence. Explained everything he did in detail and also made suggestions on how to improve the longevity and functionality of my HVAC system. Wish he could handle ALL my maintenance checks.

Water heater replacement. Not the one I requested but it will do. after the installation, i was left with low water pressure. contractor came back out to try and resolve the issue but has not been able to. still waiting on a resolution. going on 2 weeks with low water pressure now.

Our tech Jonathan was curteous, knowledgeable and professional. He answered all my questions and willingly shared information to help make informed decisions about our HVAC needs.

So I was scheduled to have a technician come out for maintenance. I was scheduled btw 10am-2pm. I received a message that the technician was arriving btw 2:30 and 2:45. It's now 4pm and no one has arrived. My time is valuable as I took today to work from home for this appointment. I called to confirm what is going on and was told that I didn't respond so they sent tech elsewhere. Poor communication on Florida Home part. Considering having my unit serviced elsewhere.

The employees of this company are always so professional, friendly, and educating when they come to service my HVAC. I belong to the pro service plan the elite plan, which is easy and they remind me of seasonal cleanings. Thank you, Jerry who serviced me this time you're fantastic.

There was a miscommunication between dispatch and the technician, which resulted in me spending 2 hours waiting on the technician who was "supposed" to be in route. When the technician (Tristan ChooQuan) arrived, he was very apologetic and courteous. His work was very thorough and detailed, and he explained his work to me and offered great advice and recommendations on how to maintain my system to keep it working properly. Tristan is a great asset to your company.

Sincerely,
Alphonso Victor

I cannot and will not recommend this company. I went through Lowe’s for a new home air conditioning system and this is the provider they use for my area. They came out and did a consultation and came back within three days to do the installation. The quickness was great. The work done when they sent technicians out was subpar at best. They did no sealing around the duct work that goes into the house leaving cold air leaking under the home. They left scrap parts inside the closet where the indoor unit goes. They left existing duct work from the old unit hanging from inside the closet leaking hot air into the house. They did not install the unit far enough into the closet for a door to be added and now it is exposed to small children as a safety hazard. I have contacted the consultation representative, the installation manager, and Lowe’s. No one has actively participated in resolving the issues. They sent out technicians, but all they did was tell us the obvious: the job wasn’t done right. Instead of fixing the issues, they blamed the consultation representative. Now I’m $15k in the hole for sloppy work. On top of doing subpar work, they took parts from the old unit that they were instructed to leave, exposing a unit to weather and corrosion that could have been used by someone less fortunate.

This was for a hot water heater change out through Lowe’s. I’m very happy with the quickness of the process and the work done by the Florida Home craftsman but the cost is excessive for the lower end model water heater and about two hours of work. I didn’t shop around trusting that Lowe’s would have a competitive price. Not so sure…

Florida Home Air Conditioning did a wonderful job for me. For the last three times I have contacted my Home Warranty company to fix my air conditioning system, they have flushed the drain and finally the last tech said it needed Freon which didn’t even work. He then told me I needed to replace my system. He suggested that his manager could meet me and quoted me a cost of $10,000 more or less.So, I called my warranty provider later that day and they said they hadn’t received the report from the service technician . Shortly after that I called a few companies to have them come out to check out my system. When Florida Home came out they told me the same thing and more. The next day I called my warranty company and they first told me was my claim was closed. When I told them what the technician had told about my unit they escalated me to another department and waived two months future payment and said they would wait until they received the report from the contractor.Now I a very frustrated, Florida Home told me that I did need a new unit and explained everything that was wrong with my 14 year old unit.After spending a few hours with me, I was convinced that my warranty company was given me the run around. After all this was my third service call in a few months.Thanks to Jonathan Cross, and the technicians, Zaza and Justin going over everything with me. I realize that they were honest and professional. They were clean and informative. I am very thankful and would recommend them 100% to all my friends and family!

Today September 10th 2025. I purchased a Carrier air conditioning system approximately 4 years ago. The air handler stopped working and the technician responded and advised me that it needed a new fan motor. He stated that it would cost me $1,600 labor for them to replace this motor in this unit only 4 years old. I was told when my purchased this unit that all the motor parts had a 10-year warranty. I explained to him my wife has a critical illness and we needed air conditioning. He didn't seem to concerned. He charged me a service fee and left I have worked tried to reach out to management and management has never called me back. Morning please do not purchase anything from Florida home AC. I made a mistake and I won't make this mistake again. Just found out the fan motor has a 10-year warranty and the technician told me there was no warranty on the fan motor in the Handler. I will make sure that everybody I see and know how Florida home AC has treated me. I am a police officer in the city of Jacksonville Florida and I care about our citizens I care about businesses and this is a plum shame that I have been treated this way by Florida home AC.
I did not give you a good review so why are you putting the message out that I did. I am seeking legal action against Florida home AC for being deceptive and lying to me as the service man Luis Cabrero lie to me. You people are out to rob people for their parts that have warranty and lied to me that my parts do not have warranty. My fan motor has 10 years warranty and you're 1600 installment fee is ridiculous I'm going Better Bureau of business and report your scams. You can either call me and refund what I have spent or I will pursue legal action against you guys for deceptive practices. The website shows 4 star. That's incorrect, they are given a 1 star or less. I am seeking legal action against this company. They are thieves and liars. I have received no calls from this company about their service man Cabrera lies about the 10 year warranty on my AC unit.

I have never dealt with a more unorganized place. It really saddens me to have to do this. I set up through Lowe’s to have my hot water replaced with a tankless, Lowe’s claimed one day replacement (didn’t really expect that) because that’s not realistic with any company. Florida home got ahold of me and they were going to send someone out to look at it on (Feb 14th, 2026). No one came, but a tech did call and asked me to take pictures of the old hw heater and the breaker box (and I did) all good. Get a notification that they are scheduled to come out the 17th so I take work off, no show, no call for the 8-12pm window, get another notification for the same day but later install. I call and let them know, what’s going on. They say they’re gonna have a tech call me. The tech never calls nor do they. And they reschedule it online for the following day. Can’t miss two days of work in a row so I get a hold of the original tech that called me on the first day.. And he says he’s gonna take care of it either this past weekend or Monday (feb 23rd) And he apologizes for the miscommunication good dude to deal with on the phone. I get another notification after we talk and set everything up For 8 to 12 today. 12 PM arrives no phone call no notification no nothing. So I called and cancel the services altogether. I leave and try Take care Of some errands to try to save what I have left of my day. And they show up a little after 2 PM today wanting tea install supposedly. The complete lack of communication in this company Is ridiculous. Do not recommend it’s gonna be $4500 for this project and nobody cared.

Edwin Aviles is very nice, kind, courteous, respectful. Great customer service. He patiently answered all our questions and explained everything so we can understand. He is very knowledgeable and showed pride in his work and the company. He is honest, provided us with options and advices. We are very happy and lucky to have him take care of us. Edwin you are exceptional. Thank you! We are the 2 old ladies who you treated like family 🙏