HVAC reviews in Jacksonville, Florida

They are always on-time and professional and ALWAYS get the work accomplished to my satisfaction. Couldn't be more pleased and would recommend to anyone looking for their services. We have used for inside and out and recently termite protection. VERY HAPPY

We have used Broward for over fifteen years. Whenever we call, they respond. The service personnel are so accommodating and courteous. We
Are very satisfied with Broward Factory Service.

Chris did themaintenance on a/c on oct 28 chris is a nice guy. He explains what he is doing. Broward factory should be proud to have him as a tech. I have been with broward factory for 26years is. I have seen a lot of tech
I can't say these things about all the tech s Michelle in the office she is great too.

I have used Broward in Jacksonville for years and my parents used them for years before that. We have always been satisfied with their service and responsiveness. They have worked on the AC, dishwasher, water heater, and dryer in my home.

I have contracted with this firm for HVAC and appliance repair for about 10 years. The idea is simple - for an annual fee they come to your home anytime something breaks and fix it. Usually the next day, sometimes the same day. No trip charge, no deductible they just fix it. I recommend them to my friends.

I have used Broward for many years. It's comforting to know I can call with a problem & receive immediate results. They have serviced many of my appliances as well as my heating/AC. They replaced my AC a few years ago & I've had no problems. I do the yearly AC inspection. I recommended them to my daughter who lives in Bradenton, Florida, & she now has them in her location.

Broward Factory Service is fine until you have a problem. Then they try and get around the warranty and charge huge fees for covered repairs. It is a bait and switch operation. Currently in the process of involving Consumer Affairs in Florida and working with an attorney to file suit. If a major repair, they offer to refund the balance of the warranty after you have paid for years so they don't have to honor their warranty.

Their service is sub par now. The manager, Steve is aggressive and loud and doesn't try to work with you. He said well you only have 2 weeks left on your contract when I requested help. The repairman had come and made a repair to the fan on my AC and never checked anything else. I called back and asked for him to come back and he came to the back garage door. I never heard him. I asked for him to come to the front door since there was no AC for 4 days. Steve offered me to call somebody else to come fix my AC and they would give me $150. Or else I had to wait till next Monday. This was Thursday. I cancelled my contract. Poor service, manager and attitude and communication. Repairman spoke broken English I couldn't understand. Terrible!!!

The service has gone to crap!! I have been with them for close 10 years and since they closed the local Jacksonville office, it's been terrible. There has not been one appliance service call that has ended with an actual repair being completed. Same Tech comes out multiple times, diagnosing a different issue each time he comes back and then after 2, 3 ,4 times of coming out, they say if can't be repaired and I need a new one! It ridiculous. When I asked for the write up of the diagnosis, office refuses to email it. It used to be a great warranty company, now it's a waste of dollars. Too bad but that's what service has come to now a days.

Customer service is horrible!! I pay for the most expensive plan and get nothing in return. The answering machine for after hours emergencies states someone will a call you back within an hour. The service person who spoke to me was very unprofessional. He told me that my A/C problem was not an emergency because it was a clogged drain. However, he never looked at my unit! I was without my air conditioner for a day and half. When the technician did arrive it turned out to be a blown fuse, but he never checked what caused it to blow. When he left my A/C unit worked for a few hours and then stopped working. I called the after hours number again and the machine said someone would contact me within a hour. That didn’t happen. So I called a local repair company to come out to fix it. The fuse had blown again and it was due some wires being clipped by the outside unit.

Today, August 4th I spoke a customer service representative who informed me they would not reimburse me for after hours service, that corporate was in charge of the answering machine and after hours service was not a guarantee. We live in Florida!! Being without air conditioning in 100 plus degrees is a nightmare. I pay about $845 dollars a year and have used the service twice.

I have never encountered such a bad attitude Carlos is an irresponsible person who always prevents us from buying things in a store disrespectful and speaks badly to his customers be careful to buy from him he does not deserve to receive our money !!!!

After asking a few questions Carlos was able to help me by Email putting my order together in a timely matter.A few products I got were wrong and he switched them out with no problems.Thank you and your team.

I want to give 5 star to that guy in the counter who assisted me earlier, he very helpful and so much knowledgeable in all the products that they have. I was really satisfied overall customer service is awesome! Keep it up! I'll surely going back there when I need something for HVAC, electrical and other stuff. Thank you!

There was one very kind & knowledgeable associate behind the counter that assisted me at the EMERSON ST store. However the other unprofessional inconsiderate associate that decided to butt in and question my qualifications in order to purchase something at this store while I was in company uniform & in my company vehicle & after verification of my company’s existing contract with Baker. Ruined it for my company & myself. This person’s professionalism , respectfulness & courtesy is at an all time low. He started to give me a full dissertation and group of analogies of how someone could purchase their products but not be qualified to install or repair them. My first knee jerk reaction was to cause a scene & tell this person about their self. But I refrained & I walked out to take my business elsewhere. I will see that my company also chooses elsewhere to do their business. Always be respectful & kind to others

20yearsbeen there

The best in town

Good prices

HVAC parts and more!

They have it all

Consistent good food

Good customer service