Tree reviews in Jacksonville, Florida

🚨 it took these ppl 4 years to even reply to my review. Where was the apology 4 years ago? Then you have the nerve to word it as if there was a conflict in scheduling. There was ZERO conflict in scheduling. Your company BLEW us off. That is called COMPLETELY & TOTALLY dropping the ball.

I see the most recent review was another no show by your company. Seems like a common pattern. Here's an idea - rename yourself from Big City - to BIG JOKE.

Original Review from 2019:
With so many good reviews on this company I was excited to contact them to set up a estimate to have tree work done.

I contact him Friday May 17th, via text and he said he could come out Saturday May 18th between 12 and 1.

I have a tight schedule the entire day but allocated the time for him to come on the time he set. Well, the 17th comes and I waited up until after 1:30 then texted him; to see if this guy would want to reschedule. As I write this it is now 2:30 p.m, no text reply or call...

I never received a text back or a phone call. As a final effort to give the guy a chance I called him on the phone. He did not pick up so I left him a voicemail stating I would give him this review and to cancel the appt.

People have busy lives just like I'm sure the this business owner does but when you set an appointment which YOU (the business owner) selected the time for and you cant make it... things come up (personal or otherwise) and that is part of life, however, please have enough courteousness to update your potential customer. As a former business owner this is how you survive and thrive 101.

It may just be an estimate but who knows what kinds of business might have come from it. Any Customers time is just as valuable as your own wouldn't you agree?

People have other things to do besides track you down wondering when or if you will show up.

If you are reading this and trying to decide on a tree service... strongly take my review experience into consideration with this company so you can save yourself from these time wasters.

I had two trees removed on January 10 and was not aware that Rich had another company do the work. All debris was supposed to be removed, there was a lot left from the stump grinding but I was told this would settled down in a short amount of time. I knew it would be several weeks if not longer before that would happen. I called Rich that evening and let him know concern and he said he would be out the following week to take care of the debris, I also told him he should have let me know he would not be on the job and that another company was doing the work and he agreed. The following week I did not here anything and no response, reached out the following week no response. On January 24th he said he was cutting down a tree at my neighbors and would do the removal then. No response that week and also my neighbor has been trying to contact Rich to get a date to have her tree removed and no response. My Grandson was here from New York this weekend February 4 and bagged 25 bags of debris, I am 83 years old and now have to find a way to dispose of the heavy bags of debris. I feel if I had lived in Queens Harbor I would never have been treated this way. I will also write reviews on other websites. Definitely not a good experience. On a positive side to this the tree removal itself was a success. When you own a business you need to do what you say you will do.
Just to make things clear I am not some old woman with memory loss, I was never never told they did not do stump grinding removal per their contract, the contract read debris removal. I tried to pull up the contract he sent me through my phone but he has deleted it. I have asked for the contract and of course no response. Does anyone honestly believe I would have tried to contact him so many times if I thought this was not their responsibility to remove the stump grinding debris

Rich is a pleasure to work with. He was able to get our tree work scheduled quickly and was helpful and communicative.

He and his crew are efficient and professional. They did a ton of work in a few short hours. I’d happily hire him (and likely will) again.

Rich and his crew were timely, professional, efficient, and polite. Great service from the day of the estimate to completion of the tree work. Showed up early, did the job, and cleaned up in great fashion - at a fair price. Highly recommend Big City Tree Service!

We used Big City Tree a few years ago and decided to call them again for our palm trees and property line clearing. They are an excellent company, very professional and do great work! I would highly recommend them!

Great experience working with Rich and his team for a huge live oak that we had leaning over our house. Communication was excellent, easy to reach via phone call or text which made correspondence faster! I always got an answer or a phone call back within a few hours.

Rich set clear expectations, arrived on time and took care of the tree within 4 hours. The guys did a great job cleaning up the work site and leaving everything in good condition.

Pricing was competitive compared to other quotes we had received, and Big City Tree came recommended by friends and neighbors in the area. They did not disappoint!

Rich and the crew with Big City saved the day! After significant storm damage, the tree removal and clean up was top notch. The team was very professional and even the neighbors were impressed by the efficiency and care given to my property. Thanks for a job well done and giving me relief before the next inevitable FL storm!

Big City Tree Service did a great job for us. They removed a large oak dangerously close to our house and did not disturb any of our plantings surrounding the tree. They were on time, actually early, all work was completed quickly, and left no signs of ever being on the property, other than the giant tree had disappeared. Strongly recommend!

The Big City came on time and with an amazing array of modern tree trimming equipment. They moved swiftly and respectfully around my property. The team asked my opinion before making critical cuts. They went above and beyond to clean up and left the property spotless. I highly recommend them for your residential job.

They did everything I ask and more! Honest, reliable, and at a great rate. I would definitely use them again! Can't wait till sunset, front row seat!

Hunter and his team are professional, thorough, and reliable. This is our second time using Russell Tree Care to trim our palms and other trees around our home. Once again we are very satisifed with the results. They consistently do a great job and take pride in their work. I highly recommend Russell Tree Care for anyone needing quality tree service!

Superb company! Very impressed with this companies integrity. Hunter and his team do high quality work at a fair price. Highly recommended!

Great work, clean and organized! 🔥🔥🔥 Definitely recommend

They trimmed my tree very nice and it looks really good

Awesome company very friendly and knowledgeable and quick response time and fair price

These guys are great work speaks for itself did an amazing clean up on time will be using them in the future!

Love these guys! Reasonable pricing, trim and cut down trees with respect for the trees themself and my property. I’ll always hire this crew! They know what they are doing and they are fast!

This is a fantastic company that does solid service. They are meticulous, professional, and fair. Many thanks to Hunter the owner and his crew for all!

Had two large birch trees removed. Great work by Hunter and he had a crew of four men helping him. Quick, safe, and reliable!

Russell Tree was very effective and quick with our tree removal.

Very good at what they do and there quality of work is tip top