Regency DRT

I've had to use RegencyDRT twice the gentlemen who came out Kyle and Demere have always been professional and very prompt. They would ask if and when I was available for for checking humidity reading for my room. They made scheduling and contact with them easy. They were very respectful of my property as well. I would use them again

It isn't often these days to get the quality of service I received. In particular, Kyle Barrett, the professional who came to my home, took the time to explain everything, including what needed to be done and the results that I would get. He was detailed and kind and checked almost every day to see how the drying was going and if certain fans needed to be moved. I would highly recommend this company!

This is a two part review. Stay away from any restoration side of this company.
Our Child's bathroom, and an adjoining closet flooded in February due to busted pipes in our interior walls. This company was recommended to us by our Home Insurance. *First contact was EXCELLENT. The Receptionist had flawless customer service, and the people who preformed our water/Mold mitigation services were prompt, polite, and amazing to work with! The rest of our renovation was placed with a project manager, Mr. Haynes for **2-4 weeks out.** We agreed, because again, the first experience was perfect.
Since being placed with Mr. Haynes, our project has been put off, and put off. For FIVE months. Something that he has continued to insist is a *small 1-3 day project.* Mr. Haynes was over 20 minutes late for his first inspection months ago, and the problems have not stopped. We paid our deductible back in 03/2022. Then the company vanished. For weeks. He then called with excuses. More vanishing. Then on June 11 2022, he finally showed back up with new contractors. Saying that he couldn't help the delay, that he was only here on Saturday because we have a Disabled Veteran in the home. Etc. We explain that July is an extremely busy month for us. He then says jokingly that there is no way this project will be started that late. Just received another phone call of excuses, saying he *might* be able to start next Wednesday or Thursday, June 29-30. With our Youngest Child's Birthday being next week, we email back to explain that now our availability will be the week of July 5th. IMMEDIATELY responds with a *Vacation response email.* Looks like they took our deposit, and ran. We are also providing many of the materials used, and Mr. Haynes had yet to give us an updated quote. We also got an invoice for the entire amount 4 weeks ago. Mr. Haynes responded with *it's easy to push the wrong button.* Again. Five months of excuses as to why our project has yet to be completed.