HVAC reviews in Kissimmee, Florida

We had an issue with the power going to our thermostat - I called them on the morning and had a visit that afternoon. Olivier was friendly, polite and happy to explain exactly what had gone wrong. Pricing was upfront so there were no surprises and it was very reasonable. Thanks!

He was a little late but that is the life of a service person especially when dealing with traffic here

Great young man And thanks to Graham for taking good care of my neighbor yesterday. Ken Robbins, no relation, was very happy

Thanks again

Jessica was very professional and courteous. She gave me detailed explanations and did a fantastic job. I highly recommend Graham Heating & AC.

Christopher Jones was very professional in his work. He explained everything in detail. He performed his work in a timely matter. He insured that the work was clean when he finished his task.

Chris, the manager was super friendly, professional and amazing! My AC had been above 80 since last night and I gave them a call at around 3 and he was very helpful and was able to add me to the books! I’m very grateful I called! Tomas arrived at around 5 to fix my AC also very friendly and great communicator! I was so happy once I finally felt my AC kicking on! Both Chris and Tomas were awesome! 10/10 Recommend 😊😊

Eli was terrific. Professional, knowledgeable and polite.
On the other hand, there was information that didn’t get passed to him, like my heat not working, the way it should have been. He took care of everything, so I’m very happy with his service.

I had to go from 5 stars to 1 star. I tried my best to stay with Grahams. They have switched management and not being disrespectful but honest. No one has any experience it seems like. No one is answering phone. I’m told now the office people answer phones in Clearwater. Ah no they don’t. No one answered. Then I’m told the new manager jeff had never been in hvac before. Then the tech told me he just got out of school and didn’t know why my u unit was making the noise. New Manager who’s never been in ac, new techs that just got out of school, no office staff in office. That’s a problem. A Huge problem!

Very impressed by this company. Called them @ 11:15pm because our heat was not working. Chris the supervisor answered and arrived @ 12:30am. He replaced a fuse that had malfunctioned and was able to fix our issue. I called 4 places before calling grahams and no one answered the phone. Thank you Chris and you have earned my business for life with the customer service you just gave us. Great job!!!

Steer clear of this place. Read the bad reviews, they’re not lying. They have a greenhorn team, including their boss. Nobody in this office has proper hvac experience anymore, it seems. The manager Jeff has a background in sales and while he may not be licensed to work or even breath on your ac equipment, he is definitely licensed in knowing how to take you for your hard-earned money. I see great potential with this company but, in recent times, they seem to be going nowhere fast. I’ll be taking my business elsewhere, you should do the same.

Michael the manager was prompt courteous efficient and got the job done in a reasonable amount of time. He travels far but cares about his customers.

Graham was prompt with the scheduled appointment; Christopher was the service person. He explained the status of my A/C system. He was professional, pleasant and kind.

DO NOT. prepay these people to do any work. I waited over a month. The people who run this place are worthless. Not blaming the technicians, they are just Doing what they're told. The managers Jeffrey and Michael practice terrible customer service. Do not trust any words that comes out of there mouths. NEVER AGAIN!!!!

They were very professional and came right out. They answered the phone when others went straight to their voicemail or just rang and rang and never answered. The young man who came out his name was Jackson he was very kind and courteous. He was very truthful and explained everything in a very clear manner so we could understand what was wrong with our air conditioner. When the news was Dire, they gave us a way to finance so that we could get a system that was working and in reality much better than the system that we had previously installed with sears. They gave us a warranty plus a maintenance package for free, and gave us a deeply discounted system. The system was much larger than the one that we had, they came the next day and installed it and were very courteous. I would definitely recommend because they helped us out on a very hot day when we would have had no air conditioner.

Graham H&A is great to work with. The staff ( Mike Pardos) friendly, highly skilled and knowledgeable who can diagnose and recommend solutions. I look forward to continue partnering with Graham H&A for my H&A needs. Thank you.

William S Carroll

They charged me $97 for a service diagnostic call for nothing, he didn't mention to me anything specific beyond the obvious. I was expecting the guy find the issue, tell me an estimate and fix the problem. He just left, never call me back...tried to sell me a new unit. I waste my money...I called another company they fix it in 20min...Also they told me their guy would be in my place from 2pm to 5pm, the person showed up 1.25 hr late, waste my whole time also for nothing.

Absolutely positively awesome!
From the first visit to diagnosis to the completion of the system install to my home. Ryan and Gavin and Nelson and Gabriel outstanding old school exceptional
Service! No exaggeration they genuinely care about doing a professional and quality
Job. And of course the office staff was always a positive experience. And last but not least the Service Manager A.J. Made me and my family priority and words can’t cover how thankful we all are. Thank you

Edit: When they say they care about your opinion when you write a review they do not. That is a LIE. We reached back out to them because they asked us to. So, we did. The computers were down. ok. Jeremy our manager will call you back. ok. NOPE. We are now past 3 business days after. that deadline they put on themselves. This another example on why not to trust them. THEY DO NOT EVEN DO WHAT THEY SAY THEY ARE GOING TO DO when you call and complain about how they have mistreated your account.
MY next step is the BBB.
BUYER BEWARE!!!! The technician was amazing. If I was him, I would leave or take every precaution to protect myself. I only called them because I though i was calling the people that installed it. I called the same company, BUT, those people are not there anymore BUYER BEWARE!!!!!!!!!!!!! I am going to honor the agreement but will never call them again.
I did some comparative shopping, and I was overpriced by about a grand. I signed the agreement without hesitation BECAUSE I THOUGHT IT WAS THE SAME PEOPLE! IT IS NOT!! I even looked up the new owner and they don't even come from the HVAC industry! They are from PEST CONTROL! The internet is a great place to uncover things. Like their reviews from the Better Business Bureau. that's a really fun read. I don't know enough about that equipment or the HVAC industry to go into explicit detail but I know business and this one is a bait and switch operation that when you call they try to bully you and act like you are the problem and they prey on your HVAC Ignorance and dupe you! YOUR DOLLAR MATTERS AND USE IT TO LET PLACES LIKE THIS KNOW THIS IS NOT OK!!!

Terrible company! Thought they were ok when I bought a system from them last year. My 2nd system needed some work so I approved the quote. They scheduled 2 times for a Saturday and stood me up both times. The Salesman, well he wouldn’t know how to tell the truth. Lied thru his teeth each time. But, spend 8-10k on a new system and they are your best friend! Don’t waste your time with this company.

During the recent cold front our old furnace stopped working. Smith’s AC responded right away and the technician inspected the old unit, explained what was wrong and then reviewed all of the options.

With the information, we purchased a new unit because of the age of the older unit and the issues we could face later on if we made the necessary repairs to the old unit.

Within the next morning Smith’s A.C. technicians removed the old unit and replaced it with a new unit. I am so glad that we did not make repairs to the old AC unit as it was revealed that the AC coils in the condenser where rusting away and would have started leaking later on. Which would have resulted in an additional costly repair to an old unit.

The installation team was very professional, pleasant and did everything that was requested. I would recommend Smith’s A.C. Inc. to anyone who needs AC service.

Informed some 4 months after selling and installing a completely nee AC Unit that the nest controller doesn’t support the make of ac unit installed.

This despite the nest controller being already installed at the time of sale, during the first install and second install (to correct errors of the first install). Over $15k spent with you, and when I needed heating it wouldn’t work on a new system. Having to now wait for maybe an install of a new thermostat, but no call to confirm time or that the install will be completed. Not a pleasant customer experience at all!

Thank you to Graham Heating & Air Conditioning. As always, the technician and support personnel are prompt and courteous. Ryan was wonderful to work with. He was early for my semi-annual tune-up appointment. I appreciate the time, attention and service provided.

Wow!! Gabriel did a fantastic job. Very knowledgeable, even at his young age. Checked everything, in fact, of the 21 years of having units check (Smith & Graham), he is the first one ever to check inside the outside unit (below the fan unit). I was very impressed with his performance and skill. You need to keep him!