Appliance Repair reviews in Miami, Florida

I recently had an extremely disappointing encounter with this service. I contacted them due to a gas leak issue with my stove. Unfortunately, the technician arrived without a gas leak detector, which was baffling. Instead, he relied on his sense of smell to detect the gas leak, which I found quite unprofessional and concerning.Moreover, the billing was inconsistent with our initial agreement. The charge for the service call was higher than what was previously discussed, despite the technician's visit being solely for confirming the absence of a gas leak. This was necessary for my peace of mind, as I had already had the leak identified and fixed by another technician the previous day. The purpose of this service call was purely for a second confirmation that the issue was fully resolved.In summary, the lack of proper equipment and discrepancy in billing made this a very unsatisfactory experience for me.

Juan was excellent !! Especially when i called in Friday afternoon that my AC went out to my warranty company and they scheduled me in till Tuesday from 8:00 am to 5:00 pm
I was out of ac for 4 days with my 80 year old mom in the house .
Juan came in the morning of a Tuesday and was able to fix the problem quickly and my air was turned back on quick !!
excellent job Juan !! i was able
to get you in on Friday 😀

This technician Orett, was very professional, worked well,, was detailed and finished the job completely with no further problems.

Technician (Andre) was very professional and thorough in checking specific areas of concern. I was very pleased with the service given and I will use Sears again and again!
Thank you.

Repair man came on time and quicky determined the problem with my washer. He had the necessary parts for replacement and had the machine up and running in 20 minutes.

He was great! Went out of his way to obtain the part and fixed it the same day! Truly your best man!

Was scheduled from 8:00AM to 12:00AM I took off those hours off so I can wait for the technical guy. Them around 11:00 I got a message that my time had change to the afternoon. Called several times to discuss the issue, the reps told me a message was sent to the technician and to wait for a call. I left around 1:00 pm no phone call. The technician finally showed up at my place late and was totally confused about what happened. Call choice and they told me it was going to be another 2 days to get somebody there. Very upset about this whole experience. It was really not the technician problem. It’s more the company.

He was a great technician, called me about 30 minutes before the appointment to let me know he was on the way. Arrived promptly and went straight to work. Figured out the problem immediately and luckily he had the part on hand. Swapped out the part and I was back to business washing clothes. Not only that but I managed to get and appointment 2 days after I called so there were no trips to the laundry mat! Thanks for the great service!

The Sears technician arrived as scheduled, was courteous and professional. He was able to diagnose the problem with ease and repaired it efficiently. The prompt response has allowed me to minimize our food spoilage. Most pleased!

I'm extremely disappointed in the work that has been done on our fridge and freezer. We have had two repair technicians come and we had one cancel on us today for no apparent reason. We haven't had a fridge in a 3 months. This is absolutely horrible as we have to buy food outside every single day. I do not understand how somebody who is qualified to do a job is not able to do the job. We seriously need our fridge fixed, we even keep some of our dogs food in there. I am at a loss for words at how long this has taken and it really does not seem to call to the Sears customer service. I am begging you to please fix our fridge. My mom is 60 years old and she NEEDS to eat a healthy diet and of course healthy food can be expensive. This needs to be fixed as soon as possible so please try and help us out here. We are family of four and we have four animals, we need the fridge.

Very Good service, very professional!

Excellent,on fast professional service i would definitely recommend matrix appliance.

Good service , Thompsen was very professional & get the job done ! I was very pleased 👌🏽

I was so pleased with the service I received from this business. They went above and beyond to repair my appliance. Highly recommend ⭐️⭐️⭐️⭐️⭐️

LOOK NO FURTHER TRULY THE BEST APPLIANCE REPAIR COMPANY IN SOUTH FLORIDA!! VERY AFFORDABLE PROFESSIONAL AND FRIENDLY SERVICE PERFORMED!! HAD MY WASHER/DRYER FIXED IN NO TIME!! DEFINITELY RECOMMEND !!👍

My dishwasher was giving me issues and I called three different technicians and nothing was resolved. Matrix Repair came out the dishwasher was fixed in one day. I am thankful and I will use this company for all repairs in my home. Very professional

Tomps did a super nice and professionally work. I really appreciate kindness of the company to mitigate insurance problems with my building administration. 100% satisfaction👍👍👍👍👍

TERRIBLE EXPERIENCE. TECHNICIAN WESLEY VERY POOR TRAINING FOR FIXING FREEZER. Had to Help him out with videos and on next day, the door was loose and All food was ruined. Had to call another Repair Cia.
Be Aware, better to look elsewhere.
Do not contract!!

Outstanding service! The technician fixed my stove not working quickly and everything was perfect. He explained everything and was super friendly. I’m amazed at how affordable it was too. I’m really happy with the work. I’ll definitely recommend you to everyone!

I was really impressed with your technician’s work on my washer not working. He got it done super quickly and was spot-on with everything. You can really tell he’s well-trained and knows exactly what he’s doing. Thanks so much for taking care of my fridge! Awesome work!

The technician who came last weekend really impressed me with his skills. He fixed my freezer that was not working and even showed me how to clean all my appliances properly. You can tell he’s passionate about what he does. I’m really happy with the service I got!