Appliance Repair reviews in Miami, Florida

Reason for 4 stars is I am a new customer. Until the diagnosis has been approved with American Home Shield .

Very knowledgeable and courtesy. He is an expert in what he does

Technician was punctual, very competent and courteous. I was pleased by services provided by technician Shawn.

Excellent tech. Knowledgable and courteous. A pleasure to work with

Thank You Bret M
So professional and an expert at your job. Very personal too! A fantastic experience

Shawn did an excellent job with the repair of my refrigerator. He was very thorough, professional, on on time!

He was great. The tech that came to help was also very good. They are both 10 stars

Very professional. Provided full explanation of what repairs were needed.

He was efficient and effectively diagnosed and repaired our refrigerator. It saved our Easter!!

David was excellent, professional, helpful, honest. We decided not to repair but his assessment helped us to decide that!

The technician name Patrick is very professional, nice guy.

Technician Rawle was outstanding, knowledgeable, professional and respectful. Could not have gotten a better tech to resolve my appliances issues. thank you Rawle

Shawn was punctual and courteous. He explained the repair service to me thoroughly. Very professional service delivered by Shawn.

He cleaned the floor but I had to clean more otherwise he was ver personable and hopefully did a good job- we will see you tomorrow after 24 hours how refrigerator and freezer are doing

Very professional polite man.
The job was done perfect !
Thank you

Horrible tech never came to saw it was a roof top made one call that I called back in 1 min got 3 voicemail after the third got a text your driver has arrived I was waiting for him never came to my door looked and ran rude FOLLOWED UP they sent a tech next day who said my address I have lived for 15 years did not exist and they had no record of me 5 mins latter I got a text it was a survey how I like the service call @&$ OMG

Don tech was great efficient on time well knowledge.. thank you
Please send him all the time

Good technician. Fixed the Stove Burner Knob in 5 minutes - it was loose. The only drawback is the cost of the Service Call - $100! Overall, happy with service.

Technician was knowledge and explained everything very clear in order for me to maintain AC properly. I would rate him a 10 (ten). He was and is outstanding!!!.

The technician was very knowledgeable, he solved the problem, but according to sears the service was very slow. My AC broke on the 15 of September and got fixed on the 29 of September that was a very difficult time for me to wait that long and I’m not a young person 🧒 as you’re know Florida is very hot.

I happily used Sears Appliance Repair to successfully fix my washing machine previously but this visit to repair my dishwasher was really bad.

First, the technician was a "generalist" who works on all appliances and does not specialize in working on Samsung dishwashers (which are unfortunately unique). Having said that, I called for service for two issues: 1). Grinding sound/three beeps/failure to start that occurs frequently; and, 2). LC code which happened for the second time yesterday.

Even though I provided the issue details to the agent when I booked the appointment and also sent the details to the technician in reply to his confirmation text this morning, the technician called me upon his arrival to ask what was wrong so he could bring in any appropriate parts (I was hoping he would have received my earlier attempts to provide this information so his visit would result in my dishwasher being fixed during the first visit but did not happen).

Anyway, he pulled out the dishwasher and confirmed there was a leak and then started putting it back and I said, "aren't you going to fix the main issue I called you for?" Further, I said, "I know there was a leak, I received a LC code but I called you to fix the grinding/failure to start issue-- what about that?" He said that he believed I needed a new "water wall" which is unique to Samsung and parts/labor would be $615.00 and he needed to order the part and return to fix it. I asked him if he was positive that my issue would be fixed after spending $615 and if it wasn't would I receive a refund and he said that I would not. Additionally, I mentioned to him that I saw a video repair done for the grinding/failure to start and it was due to bad bearings in a motor that needed to be replaced (not a water wall). So, I asked again if he was confident my issue would be fixed but he would not confirm that. Essentially, as long as I was willing to pay for it, we were going to do a $615 experiment it seems. Anyway, I was left with no confidence that if I proceeded, my issue would actually be fixed-- VERY DISAPPOINTING!

I cannot say that all "repairs" will go this way, but this experience was certainly bad.