House Cleaning reviews in Miami, Florida

We have been customers of village pools for years. They are the best ever. Always there when we needed anything extra. Very professional staff ready to help solve any problem. I highly recommend them to all my family and friends!!

First off the 5 star review is from a relative of the owner so don't give it any weight and If I could I would give it Zero stars. Stay away from Village Spa & Pool; because they are either crooks or don't know what they are doing.

I recently moved into the neighborhood and I am a first time pool owner so I went there to setup monthly service since it was a little green. The owner sent over one of his men the next day and he stated I needed to pay an initial $70 as well as the monthly fee up front. This did not sound outrageous so I paid the man. Two weeks had passed and the pool was worse than when I hired these frauds. I had called after a week to complain and the owner gave me excuses saying it might take some time but by the two week mark the pool looked like pea soup. I called again to tell owner that something was wrong in that my pool was worse than when I hired him. His response was that I needed to empty the pool. I complained that I paid $70 based on his man's evaluation and that he should have advised me that the pool needed to be emptied from the beginning. His next response was that I should find a new pool service and hung up on me. I called back to demand a refund of the two weeks service that I had not used and he said he would refund only one week and if I didn't like it I could sue him. I advised him that he needed to work on his customer service skills and that either his man was lying to him, he was lying to me or his chemical supplier sold him useless chlorine; because it was impossible that two weeks of service would leave me worse off than when I started with him. In summary, I had someone else come by that same day and by the next day my pool was already blue.

To make matters worse he stopped payment on his partial refund, so not only is the owner of Village Spa & Pool a Fraud but a coward and thief as well.

I repeat this organization is either corrupt or incompetent, is run by a person who knows nothing about customer service and should be avoided at all costs.

Village Spa &Pool do my weekly maintenance. They noticed my water levels were consistently low .Friday we decided to check for a leak by Monday morning someone was out!. Very fast service. He asked some questions about the water levels and checked . Took video of what he did to show me and found the leak in the skimmer.. He was able to to repair right there and then. I was very happy with the the efficiency of the service.

Hired them after using a company that was unable to keep pool clean and unable to diagnose problems with pool. When we first caleld they came out the same day to diagnose the pool. They fixed leaks for very affordable price. Unfortuately a few weeks later the pump broke and they replaced within a day or two and have been so great to work with! Happy to finally find a good company that is passionate about their work. 👏

Steven with Village Spa & Pools was incredibly helpful and accommodating in the purchase of a replacement pool pump motor. He was very knowledgeable and assisted in shipping the product out same day. Will use Village Spa & Pools again!

Really happy with the reliability, work and professionalism that they’ve shown. I highly recommend Village Spa Pools for any and all pool repairs. They answer your calls and call you back when they’re on the way to your home. Super impressed!

Thank you Village Spa and Pools for always going the extra mile in providing exceptional customer service. Steven is amazing and always has offered his help when I have needed it. My dad started as his customer over 20 years ago and we have never had better service. Steven is awesome !!! If you want your pool to look great this summer call them!! Elizabeth B.

I have been using Village Spa for all my pool needs for 18 years now. Despite the store front closing and going to a website/home delivery platform, the customer service has remained top notch. They are professional, friendly, and deliver right to your door within 24 hours. I highly recommend using their service. From supplies to repairs, you can rely on Village Spa

We’re so grateful for the outstanding service from Village Spa & Pools. Between the reliable maintenance and the prompt, professional repairs, we never have to worry about a thing. Highly recommend!

We’ve been using Village Spa and Pools since 1997. Obviously, we are very satisfied with their services. It’s a family business, and attentive to detail. Their employees are trustworthy, courteous, and efficient. Any time we’ve had an issue, they’ve been quick and ready to help. I definitely recommend them.

Steven and Bernie from Village Spa & Pools came out to my home as l needed to have some pool repairs completed. They installed a new motor and then also replaced some pvc piping and the basket housing as it had been leaking for a long time. They were prompt, prepared, and professional. They worked clean and did not leave any garbage behind. I will definitely use them again when needed. Great service and reasonable prices.

First of all, I had this service for more than 3 years. the first few years everything was perfect, my other pool was older and more difficult than the one I gave you one and half year ago.
the owners are professionals, who know the business. the first two years they sent me a young boy who had the pool like a very blue glass. From last year I had many problems including coming service problems,the argument was if the person came, if he did not come, my pool does not smell of chlorox, is almost green, the service quality is not the same as two years ago. The person who coming to service the pool made me look like a liar on two occasions because I asked the store if he had come in since in a week the pool looks the same. He argued with me on the phone and he left me a card on the floor in front of the patio door with the date of the day he came and the pool looks the same as it did three weeks ago. I cancel the service in the middle of the month and they can keep the money. When an owner believes a worker more than a three-year-old customer who has always paid, the business already declines. I have nothing more to say. Thank you for the past two years of service. and thanks for charging me for nothing for about 6-7 months. Don't even call me. Anyways the guy you send me said me once in Spanish that the owner don't bother if a customer cancel or not the service because they had a lot of pools serviced and they don't need any more customers. Well, if is true, is my money and is important for me, also my pool is important. Thanks again.
Yirka
To the owners: Steven is super professional and a Great Person. The owner is very professional and fast, and the guy at the phone is super nice. Never had a problem with them.
Here are the pics of my pool, first two pics from last Friday, last pics from today.
Sometimes a Pic worth more than words.
Running today the pool for 8 hours, the pump is leaking, the ring seal on the filter is stretched, the skimmer basket was filled with a stone and a lot of debris, same as the basket pump. Serviced on the 04/ 10/2010 and 04/15/2020? Come on. I will replace everything. I where glad to be aware of the problems, I have paid your store for the fixes, but unknown about it.
Thanks

Myyyy experience with Village Spa & Pools has been excellent during the past months. From their skilled technicians to their responsive customer service, I would highly recommend them to anyone looking for reliable pool maintenance services and pool products.

If you are in need of pool maintenance that exceeds expectations, Village Pools is definitely worth considering.

Stephen was incredibly responsive and was able to talk us through all the options for fixing our pool motor vs. a new pump. He was not pushy at all, but gave us very helpful information! He arrived when he said he would, was thoughtful in new installation, and cleaned up after! Will definitely use again for any pool issues.

Really satisfied with their work. They cleaned the ventilation system thoroughly and removed all dust buildup. The difference in air quality is clearly noticeable.

Highly professional service. They improved our indoor air quality and made the whole system work more efficiently.

We noticed a big improvement in air quality after their service. Very skilled and trustworthy team.

Excellent service from start to finish. They cleaned the full ventilation system and left everything neat and working perfectly.

Fantastic service overall. They worked efficiently, explained the process clearly, and delivered excellent results for our home system.

Very reliable HVAC cleaning service. They worked carefully, checked the system properly, and ensured everything was running efficiently afterward.

We are very impressed with their service. They worked carefully around furniture and completed everything smoothly.