Reviews of local pros in Neptune Beach, Florida

Alex came today and performed our AC maintenance. He was very knowledgeable and answered all our questions. He found we needed a UV light system explaining the use function and cost of the system and expertly installed it. He is to be commended.

October 15, 2025
Ocean State AC sent Sky to do regular maintenance on my AC today. I was impressed with his knowledge of the AC system inside and out. He let me know everything he did. I felt very comfortable having him in my house. He was a gentleman and very polite. Thank you Sky.

Ocean State has saved the day for us more than once! Alex came out and made the service check easy and painless. Highly recommend!

Great service from Barry and Robert. Came out and configured my heat pump to more efficiently heat during a cold snap. They where very knowledgeable and took the time to explain the changes.

WARNING - this company uses aggressive upselling, questionable diagnostics, and scare tactics

I called Ocean State to handle a TX valve replacement under Carrier warranty after my trusted HVAC tech diagnosed the issue (and didn’t even charge me for the diagnostic visit). What should have been a straightforward $870 repair turned into a $3,000-$4,000 quote with multiple “critical” issues that my experienced technician never mentioned. My system is less than 5 years old, and he had the nerve to suggest replacing it.

What they claimed:
• Green dye in the refrigerant means the entire system needs to be pumped and refilled (~$1,040)
• Coil needs replacement because of the green dye ($1,020 labor, even though part is under warranty)
• Transformer is buzzing and needs replacement ($220 labor). He said it could blow up without warning
• Capacitor “almost out of range” needs upgrading to “Turbo 200” ($500)
• Filter dryer needs to be relocated from outside to inside

The reality:
Green dye is SUPPOSED to be in HVAC systems - it’s a diagnostic tool for finding leaks, not contamination. There is zero technical reason to replace refrigerant or coils because dye is present. When I questioned how he found it, the tech showed me a little dye had leaked onto his pressure gauge when he connected it (which is completely normal).

What concerns me most:
My trusted technician found ONE issue. Ocean State found $3K+ in “problems” in the same system within days. Either my tech is incompetent (he’s not - he’s been excellent for years), or Ocean State is using warranty calls as opportunities to manufacture problems.

My advice: Don't use these guys. But if you do, I urge you to get a second opinion before authorizing any work beyond what you originally called them for. I’m going back to my trusted tech and paying for the warranty part out of pocket rather than dealing with this company's aggressive and selfish tactics.

Barry service mgr and Robert installation mgr. Very pleased with service. Response time 10, communications , explained problem and fix 10, when I asked that the compressor contractor contacts be checked they had already completed the task and verified no contact damage 10. Pleasant to deal with and exhibited superior knowledge of my system.

Rating scale 0-10.

Repair technician Robert and Service manager Barry replaced my fan motor today thankfully my system is still under warranty. Robert and Barry were very professional and friendly. Would like to send out a special thank you to Tyler for finding the part and getting it in as quickly as she did. Thanks everyone one at Ocean State.

Shane did a great job! He was on time, got working quickly, and diagnosed the problem right away. The best part is that he got our AC up and running without hosing us on the price... something you can't always say about HVAC companies. He's friendly, professional and cleans up when he's finished. Highly recommend Shane with Ocean State AC!

Terrible experience- had a new system put in 2 years ago. Had issues then the manager had to come out. Had it serviced 1 month ago -was charged for 2 service calls one now and one for the future(they need money fronted??) 30 days later system went completely down. The drainage condensation pipe was never sucked out. It had 4 gallons of water! Asked for a refund since the service I paid for was obviously not done. Glad we did it or would have also been charged for a service call. They refused to refund it and said must have been a lot of humidity in the last 30 days.Do NOT recommend.

Owner left response.. that the drain line is upstairs LOL on a one story Florida ranch home? Wow confirmation of this company!!@ DOESN"T EVEN KNOW WHICH JOB WHICH HOUSE

Then owner deleted his erroneous response. no surprise.

It can be tough to explain why a new HVAC system is needed for a 20-year-old house. And now,I find it more difficult to find someone who won’t try to sell you something you can’t afford. So, it’s great to meet a technician who is honest and saves you money. Ocean State has been taking care of my system for years, but my experience with Alex has been fantastic. He clearly explains what’s wrong and gives you several repair options. His punctuality, professionalism, and reliability make him the only tech I trust to work on my HVAC system. Ocean State has a winner with this young man.

Ocean State has been reliably prompt for any service issues we have had. Billy is a very professional technician who provides excellent service! Thanks for getting us back up and running quickly.

Ocean State did a good job of installing our new HVAC system in one day. Jackson took the time to explain the different systems and important features for our location at the beach area and answered all of our questions. He oversaw all aspects of the installation, as well. The installers and employees of Ocean State have been helpful, respectful, and considerate throughout this process.

Ocean State AC and heating has managed our systems for over the last two years. Responsive in emergencies. Alex has been our technician for the last year and half. Knowledgeable, professional, timely and so respectful. Always a pleasure to see him. Maintenance contracts are reasonable.

The technician Alex did an outstanding job. Did a quick evaluation did my maintenance and spent the time explaining everything to me. Highly recommend Alex and the Ocean team.

Chandler was super helpful educating me on the UV light for our air handler and did a wonderful job installing it. He answered all my questions with care and even showed me where to look to ensure the light was on/working. I trust Ocean State because they have top notch technicians like Chandler. Keep up the strong work!

Chandler and Barry came for routine maintenance service and were super professional, timely, and thorough in services performed. They went above and beyond to ensure system was working effectively before going into the hotter months. Definitely an added bonus having knowledgeable technicians able to provide this service!

My HVAC system went down and Skylar came out to inspect. Due to the age of the unit and cost to repair, I received a candid and honest recommendation to replace the entire system. Skylar and Michael completed the installation 2 days later. Barry the Service Manager came by in the final stages of installation to review and make sure all was in order. I would strongly recommend Ocean State. The technicians and staff are regular people who treat you like a valued CUSTOMER rather than the corporate conglomerates that see you only as a source of revenue. It is nice to experience real service in the environment today. Thanks Ocean State.

Great experience. On-call technician ALEX helped me diagnose on phone and found my drain line was backed up. Informed me to clear it and if problems persist I call back. The drain cleared with a shop vacuum and system ran great after. I will be calling back for the outstanding customer service thanks to Alex.

I had Sky as my Technician today, it was 30 degrees outside.
I have two systems he was maintenancing. Sky did and outstanding job on both systems equipment inside and out.
Very Professional, knowledgable, meticulous and personable.
I have regular services done on my A/C systems but I failed to notice the lack of attention that one system was receiving.
Sky noticed and ask me question about previous services which I could not answer because I don't Helicopter over service personnel to closely and never noticed.
Sky attention to detail caught the fact that the coils and drain system lacked cleaning and took it to task correcting this situation and even manufactured himself a tool on the spot to fully complete the service task properly.
This type of attention to detail and dedication to completing a task fully and correctly is why I use Ocean State AC

Long time Ocean State customers. They are the best! Always quick response times, knowledgeable, fair and friendly. Tech Chandler took really great care of our systems and ensured we are prepared for the warm Spring & Summer weather ahead.