Home Services reviews in Orlando, Florida

I hired Mike at Orlando Tile and Grout Steam Cleaning to steam clean my carpets for a price of $150. Even at that price, I was reluctant to hire him over the option of borrowing a friend's steam cleaner and doing the job myself. When I called to check the progress, I was asked if I wanted him to also do the grouts while he was there. Not thinking that it was a big job or even an additional cost (since I was not quoted a price), I said "okay". I arrived at my house less than 5 minutes later with a liquid chemical all over my floors, at which time I was told that the grout cleaning would significantly increase the price. When informed of the price, I said, "Forget it then. I just planned on mopping the floor myself", which should have been obvious since the only items left in the tiled area of the house that I am selling were cleaning supplies, a mop, and a bucket. He seemed to accept my response and said that he would just have to clean up the chemicals that he had already put down. For some reason this took a couple of hours. Then he sprung on me the bill, $450! So basically, I paid three times the price that I had agreed to pay because he conveniently "forgot" to mention the significant additional charge to clean the grouts in a house that I am selling. I shared what I have written above with Mike and he claimed that he would refund me the money for the service that I had canceled but which he charged me for anyway. This promise was made on November 7th. When I texted him about the refund on November 14th, he claimed that it it would take 3-5 days for the refund to show on my credit card account. It is now November 19th and there is still no evidence that he has refunded me the money. It should also be noted that the carpet stains that he was hired to remove are faded, but still visible.
Desired Outcome/Settlement
Desired Settlement: Billing Adjustment None Provided
From the Consumer on Tuesday, November 21, 2023:
All I received was an email receipt. I have attached 3 screen shots of that email to get everything in. I have also included the November 14th text message where I asked the company about the refund that was promised to me on November 7th. The company's response was that it would take 3-5 days to show up on my credit card statement. It is November 29th and I have still not received a refund. Therefore, the company LIED when it claimed that a refund had already been processed. Since this is my second review and one star rating, it is also apparent that this company just deletes bad ratings and reviews to maintain a good rating. Above is what has been sent to the BBB.

Great job, per usual. I'm never disappointed with services rendered. I will most certainly book again. I highly recommend Orlando Tile for any carpet/tile/grout cleaning.

This guy is the best. Does outstanding work and shows great respect for my property. I highly recommend him.

NIGHTMARE. My floors look like garbage. I have been MORE than patient with Mike - hoping to not have to write a BAD review, but this experience has been horrible. I hired him in JANUARY to clean my tile and SEAL my grout. He said it would take 1 day and this turned into him being here for 4 days over 2 weeks. I keep a clean house, and clean floors, but really wanted them professionally cleaned and SEALED. I did NOT want to have to seal it myself. The cleaning of my tile was fine (day one). Floors looked good, but he didn't finish because it was damp and the floors weren't drying fast enough. Day 2 he came back and said he would "seal" the floors, opting to cover all surfaces with a swiffer type applicator, and not just the grout lines. The next day,  I noticed a ton of areas that were missed and other areas that were SUPER BLOTCHY. He said he didn't put it on thick enough, so he had to go over it all again (day 3). 2 days after this, it was still blotchy and coming up off the tile. There has never been anything on my floors to make this happen AND they were JUST cleaned by HIM! Now I have high shine on some areas and dull areas/spots ALL OVER THE PLACE. He left me some solution to touch up and the container said "High Traffic Floor POLISH" - NOT A SEALER! And not what we discussed. So I decided to go to the store and purchase ACTUAL GROUT SEALER, put some down, and did a side-by-side comparison of his vs mine. My SEALER 100% repelled the water I applied and his just absorbed it. I let him know this and he agreed that it looked terrible, but has refused to acknowledge that he did NOT SEAL my grout. Instead, he decided to COME BACK (Day 4) and remove whatever it was that he put on my floors. This is the 3rd time I had to move all of my furniture and rugs etc and make sure I could be home for the 6-8 hours he was here AGAIN. The smell of the chemicals drove me out of the house. I work from home and this was a completely wasted day. He dumped the chemical waste into my front planter beds which also contained globs of the white residue that was being removed - leaving a mess outside as well. I was out on my back porch with the kids after school and I heard it get quiet - he just LEFT unannounced and left a massive MESS inside. There was residue everywhere on my floors - white blotchy areas, thick white residue in my grout lines, lots of BIG GLOBS under the couches and the same stuff was flung up on my walls and all over my baseboards. GROSS and INEXCUSABLE! I sent him pictures and again, he agreed that it was a mess and that he would come back another day to clean it. OMG - NO! I didn't want him back for the 5th time. I wanted my house put back together. I spent 6 hours just that night cleaning the walls and baseboards and trying to get some of it out of my grout so that my kids and dog didn't get into it. Every day I see more places and I have to get mineral spirits and a scrub brush and work on the area. He has refused to give a full refund ($600) and offered $200 - which he has NOT refunded after months of this BACK and FORTH. He is NOT honest and not competent. I have been MORE than patient with this whole experience, giving grace and time, but I have reached my limit. I have ALL of this documented in photos, videos, emails, and texts and have been advised to take it to small claims court and BBB. However he tries to "defend" his point of view is just an excuse. I paid good money just to be left with a BIG MESS and have to SEAL my grout with an actual SEALER myself. So disappointed, frustrated and angry with the experience and his deceitfulness about providing a refund. Do NOT hire him.

I had called Mike to inquire about using his services to clean some grout in my bathroom shower. I had told him that I am having a reglaze company come and want to have the shower grout all good before they come.
After mentioning that the reglaze company is going to use an acid wash as part of their cleaning before reglazing, Mike kindly told me that his services were not necessary as the reglaze company’s process will take care of the discolored grout.
Mike is an honest, kind guy, and I greatly appreciate his honesty, feedback and recommendations. I would use him for future services.

Mike is awesome always gets the job done Best company for the carpets. My carpet was terrible I was worried that it was done but they brought my carpets back to life it’s soooo clean and beautiful and makes me feel great walking through my door and seeing my carpet and how clean it is. I appreciate them so much and price is great as well. 100% recommended

Mike is the person we call whenever we need our tile floors and carpets done. He does an amazing job and is reasonably priced. He makes sure the job is done to our satisfaction and is very pleasant to work with.

I had Mike come and clean my carpets in my home and he was great. I couldn’t be home upon his arrival and he was able to come in snd get everything done before I got home. He gave a great price snd everything looks amazing. He was incredibly professional. He also gave great advice for regular cleaning at home myself. Would 1000% reccomend!

The technician was very thorough and prices were incredibly reasonable for the exceptional service provided. I got a thorough cleaning for my loveseat, armchair, and my carpet. The steam cleaning provided a lasting freshness to my living room. This was all done with surprising brevity as well as attention to detail. Would highly recommend this company!

My tile/grout/showers were so dirty that I was ashamed to have anyone visit. Mike went over and above to clean every inch. I could never find anyone better. He did such an exceptional job that it brought tears to my eyes. He's professional, honest, and has a wonderful sense of humor!!

Mike was Fantastic!! He was punctual & got right down to work to restore grout that had been neglected for many years!! Im so happy with the outcome!!

⭐⭐⭐⭐⭐
Amazing Service and Great Results!

Orlando Tile Grout Cleaning exceeded my expectations! My tile floors had years of dirt build-up in the grout, and after their cleaning service, they look brand new. The team was professional, punctual, and worked efficiently. They took the time to explain the process and ensured I was happy with the results. I’m beyond impressed with the transformation and will definitely use their services again. Highly recommend them if you want your tiles looking fresh and clean!

Mike did a fantastic job. The floors were noticeably clean and look brand new. Thanks Mike!

Grout cleaned after 30 years. Looks brand new.Excellent outcome and price. Highly recommend

Mike could not have been more accommodating and helpful. He explained the tile cleaning and resealing process and was 100% honest about the procedure in every aspect. He didn't try to upsell me or anything, he charged me exactly what he quoted me as an estimate over the phone. The best part was he was able to get to me very quickly and fit me in. The sealing takes a while to dry and he stayed and worked very hard and it all came out just beautiful. I would highly recommend him for carpet as well, he did a couple of rooms and my sectional couch.. It all came out beautiful. And I have a dog and 1 child.

Very punctual and professional. He did an OUTSTANDING job for a very reasonable price. Bathrooms look brand new!

Mike did a great job for us. Half of our house flooded from a leak. He got here quickly and got it extracted and fans set up. When finished the flooring was dry. Great job, great service

Mike was amazing! The tile looks amazing and new again! Very reasonable with pricing too!

Mike did grout cleaning for my rental property. He did an absolute great work. The grout in the kitchen was specially black and disgusting, He left it really nice and clean. He was also very helpful and nice. Thanks Mike! I will deffinitelly keep you as my go to floor cleaning provider for the future.

Mike provided excellent customer service and did an amazing job on my tile ! I’m loving my floors again !

Mike did a fantastic job of cleaning our shower and making it look like new. He took his time to make sure that everything was completely cleaned and we were satisfied with the work. He's a very easygoing guy and very knowledgeable. I would highly recommend Mike for any cleaning services