House Cleaning reviews in Orlando, Florida

Just phenomenal customer service skills sales and service thank you for calling me back right away

I am very happy with their cleaning services. They were responsive and affordable. I live two hours from the home they were cleaning. The made it easy for me so I didn’t have to travel back and forth. It’s nice to have someone you can trust

SPS has provided residential cleaning services for my family for over 5 years. They are professional and easy to work with.

I’ve been using SPS cleaning for years. Always on time and very flexible. Never had any problems. I would highly recommend Cecilia and her team.

SPS has been with us since we have opened, and I couldn't be happier. Cecilia and her team go the extra mile every visit, and we wouldn't consider anyone else.

Great and reliable service along with clear communication, pricing, and expectations. The team shows up and does a great job cleaning my apartment. They bring and use all their own tools and cleaning supplies. Thank you for providing me a great service for the past 5 years. I wouldn’t trust any other company.

Cecilia has been cleaning for our community a few years now. She is always ready to do the job that is ahead of her. She is polite, punctual, and does what is needed. Great cleaning.

Sps cleaning services always does a great job at cleaning my house. She is here for a couple hours and when she is done the house has a whole new energy to it because of how clean it is. Support your local businesses and use sps cleaning because they do a fantastic job.

I would recommend Cecilia's services. She is passionate about her work and likes to make sure that a job is complete before leaving the property: she asked me to do a walk-through at the end in order to make sure that everything was done to my liking. That service-oriented attitude makes a big difference.

Cecelia and team have been cleaning our Lake Nona home for 5 years. They are responsive, always come when expected, do a thorough job, and are wonderful to work with. I trust them to get the job done even when I am not at home - which makes them exceptional in my book.

We have used SPS for 5 years at this point and have no issues continuing to use them for the foreseeable future. SPS services, specifically Cecilia, does such an amazing job cleaning our office. She is always on time and communicates very well if she has to make a change to the time. There is never anything left uncleaned. It's such a relief to have a company perform work at our facility without having to worry about them not showing up or messing something up. I couldnn't imagine having anyone else do what Cecilia does for us. Thank you SPS Services, here is to many more years doing business together!

We have been using SPS Cleaning Services for months now, and I would highly recommend. Cecilia is an absolute pleasure to work with, and does an amazing job keeping our office and work spaces clean. If you are looking for reliable, friendly, and punctual cleaning service for your business, I would highly recommend Cecilia and her team!

Very happy with Annie Cleaning Services! They arrived promptly, cleaned thoroughly, and were super polite. Great value for money!

I have cleaning done every other week and these ladies are awesome. I am so impressed with the cleanliness of my home and all they do on a regular cleaning. I have a golden retriever and the dog hair they remove is abundant every nook and cranny. Kudos to them!

We have had a great experience with Bruna’s team cleaning our home over the last few months. They’re always on time, thorough, and professional.

There was no detail cleaning done. All surface cleaning. Not happy. The fans weren’t touched at all. Dining room table was not touched. We are not going to be using your company again.

Damiela and her team are great.

Really happy we found the team at Annie. Services are reasonably priced and the crew does a great job. I really enjoy the communication that I receive from the company before, during and after the cleaning. Our favorite part of the service is that Annie sends a team into our house to knock out the clean. No more 4 hour awkward sessions with one cleaner. 3 team members show up, they get right to work and in an hour they are done and gone. Love it. My wife and I couldn’t be more pleased. Thanks go to the team at Annie.

This was my first time using Annie’s Cleaning and I couldn’t be more impressed! From start to finish, they were professional, thorough, and incredibly efficient. The team arrived on time, brought all their own supplies, and left my home sparkling clean. They paid attention to the little details that really made a difference. It felt so good walking into such a fresh and spotless space. I will definitely continue to use them. Highly recommend!

Couldn’t be happier with Annie Cleaning Services! The crew was friendly, careful, and left my home looking and smelling amazing. I’ll definitely be booking them again!

READ BEFORE HIRING THIS COMPANY SO YOU CAN MAKE AN INFORMED DECISION

I have been using Anelise Cleaning Services since July, and unfortunately my experience steadily declined after the first visit.

The very first cleaning was excellent, which is why I continued service. However, things went downhill quickly after that. Scheduling deep cleanings became extremely difficult. I was repeatedly told someone would follow up within a day or two, but that follow-up often never happened. I had to initiate contact multiple times, which became exhausting.

Despite this, I continued with biweekly “regular” cleanings, which were consistently subpar. I was told the cleaning crew only speaks Portuguese, which made it impossible for me to communicate concerns or instructions directly.

Before service began, I specifically asked that cleaning products with bleach be used in the bathrooms and in the kitchen and was assured they would be. Based on visible results, this did not happen. Areas that would have been cleaned with bleach clearly were not. Here are some specific examples of where they fell short repeatedly:

* Floors are only mopped with a wet Swiffer cloth. After every visit, I re-mop using my own steam mop, and the pads are always dirty, indicating the floors were not properly cleaned.
* Stainless steel faucets in all 3 bathrooms appear to have a cloth wiped over them, but were not actually cleaned, leaving visible hard water residue that wiping it thoroughly for a few extra seconds would have cleaned. Gross!!!!
* The master bathroom shower floor never looks truly clean after service.
* The area next to the shower was only partially cleaned.

I am posting photos to document at least some of this.

I also made a specific, reasonable request regarding how the floors were mopped. I asked that the crew not mop their way out the front door, which leaves me trapped in my office (located next to the front door) and prevents me from checking the quality of the work throughout the house because the floors are wet. All I asked was that they let me know before mopping so I could do a quick walkthrough. This request was followed one time only and then never again.

When I brought these concerns to Anelise’s attention, she apologized and stated it would be better next time. However:

* The crew was never sent back to correct the issues. In fact, she refused to send them back.
* I was then immediately asked for a 50% deposit to book the next cleaning, despite unresolved problems from prior visits.

Based on my experience, this level of service and lack of accountability and righting the wrong is unacceptable. I am sharing my experience so others can make an informed decision.

***UPDATE*** YOUR RESPONSES TO MY REVIEW ABOVE ARE 100% UNTRUE.

I communicated with you via text several times and it was always "noted", but carried out once, at best, but certainly never carried out consistently. I even used Google translate and handed the ladies a hardcopy to be sure they understood.

You NEVER EVER mentioned anything to me about calcifications being an issue until right here in this Google review. Interesting because when I scrub the shower, I am able to get it nice and clean. I can also assure you (since you have never been to my home) that bleach was never ever used. Again, you were never inside my home. Not. Even. Once.

I would have had no issue with the 50% deposit; however, my problem was with you not making it right - AGAIN...asking me to trust the team will do a better job once again but not showing any gesture of goodwill on your part. Asking me for a deposit on the same service I was unhappy with again the previous time shows that your care more about the money than you do about your customers.

I’ve been using Annie’s cleaning services for over 2 years. We’ve been biweekly cleanings at one point and monthly cleanings at one point. I also just did a move out cleaning since we just moved out of state. The work they have always done is amazing! Very good attention to detail. The scheduler is very communicative and replied quickly. The ladies who come are very nice, courteous and clean my home like it’s theirs. I would HIGHLY recommend them. My only complaint is that I moved out of state so I won’t be able to use their services again :(