Plumbing reviews in Orlando, Florida

Nice people with common sense! Get me unloaded easy. Thank you

As always good comprehensive counter sales.Customer service being what it is today.Your personnel are good we all hope for the same in our work thank you

Serive was slow and my pre order wasn't ready. After getting my order parts were missing and parts were the wrong size.

Very good customer service

They were so much help and found the part I needed really quickly!!!! I will definitely be going back there for any plumbing equipment in the future and I would recommend completely!

I bought a washer and dryer from these people. Never got to use it now they won’t honor it. Stop selling people broken washing machine and dryer’s. I want you replace it. That’s bad behavior is unacceptable ,,,crooks.

I would give a half star if possible. The time you spend here is crazy nobody behind the counter seems to care they just want to talk to each other. Customer service sucks I will never be here again. And I hope this gets read by everyone who plans on coming here and it changes there mind to go somewhere else. FERGUSON YOU NEED HELP !

Store was stocked with all supplies needed immaculately clean staff and sales managers well knowledgeable and very helpful delivery of 100 gallon hot water heater was very prompt delivery person was very helpful for unloading the hot water heater product was delivered on time with no scratch or dents I take my hat off to Ferguson's plumbing would recommend anybody needing plumbing supplies or products the shop there first

The counter sales side doesn’t care if you’ve been stand there for 25 minutes they willl look you dead in the eye an not even ask if you need help they usually have 1 person running the desk an they are the slowest dudes to get anything or get anything done I wouldn’t waste your time here unless it’s your only option

Maybe you should advertise as you must have an account on your website and teach your counter people to ask you that not ....yes we have it ,drive an hour just for the guy to tell me you need an account

Second time it took 50 min. To get only a few fittings. Only one guy cares about getting things done at desk. Unreal. I feel this is an American company and employees should probably speak English to one another. If possible. Nothing like standing there not knowing what is being said.

The store was extremely expensive and if you did not call ahead to set up an appointment you would wait forever. When we finally ordered what we needed ($4,000 worth of products), they delivered it on time. However, my wife did not check every box as she assumed everything would be there as the driver said it was. When the contractor showed up to install, we were missing just under $500 worth of faucets. We contacted Ferguson, but no luck so far. The product is nice, you pay through the nose for it, and the customer service has been poor at best. I will update this Review if they actually do something about it. Buyers beware. Check every item you order and do not trust ANYONE at this place! They do not stand behind anything so far. UPDATE: I stand corrected! They ordered new ones and shipped them out to us. I have changed the rating to reflect this. they did stand behind their product!

Plan on speaking Spanish when you enter the door or be ignored I placed an order over the phone for three different items they had in stock it took me an hour to get the part out the door we have a terms account set up with them I just have to give them a PO number and walk out the door but it took an hour between them figuring out what happened with my phone order. I hate to admit I use the home supply stores because I can't stand dealing with the personnel at these plumbing supply houses and I've been Plumbing for 30 years

This post happened awhile ago. We had a hybrid water heater. Under warranty for 10 years it's been 5 years and 3 plumbers. Through our plan we must get our water heaters from specific businesses. Ferguson being the closest. I call lady takes all info for warranty. It's free delivery. We end up going there buying some other things and new policy came up that day 150.00 delivery charge. What it was free yesterday.. Man behind counter very rude. I told him he better inform rest of staff when you are expecting 0 and now 150 that's alot. Now I had to reschedule plumber. Not a happy customer..

This is one of the worst place, don’t come here to waste your day.

Called twice to make sure they had what I needed before I sent my helper up to pick up. 2 different people confirmed that " oh ya we carry several types." Sure enough after my helper gets there, " we don't carry those." So I'm out 100 bucks for all their non-sense and still don't have what I needed. Go to Winn Supply if your in Florida. Better pricing and much more knowledgeable about what they have in stock. If you go to fergusen you better bring a jar a Vaseline. Won't hurt as bad!!

Amazing customer service! Very organized, knowledgeable and thorough. JJ helped us when we got to the distribution warehouse and made the process as streamlined as possible. I didn’t catch the name of the gentleman I spoke with on the phone or the one who operated the forklift but with every interaction our expectations were exceeded!

I'm not a plumber but I needed some tube insulation they had in stock. Great prices. I witnessed incredible service happen to other customers. One guy has a problem, guy behind the counter offers advice, other professional plumbers inline start talking about the best way to fix his issue.

Staff was friendly and pulled my items quick.

For parts you go around to the loading dock side, not the front office area.

JJ is Absolutely an Amazing Ambassador for Ferguson. You Absolutely have the Best Human Representing Ferguson ..Fireman Joe

I was referred there by another vendor that said they have the faucet I was looking for. I got to the counter to show the rep what I was looking for. He didn't even bother to look at what I had. He asked about three times for a part number. And finished of his customer service by saying that he can't help without a part number.

The store wasn't busy and I was the only customer there so it's not as if they needed to help people for some after lunch rush.

He could've easily taken the time explain whether he recognizes the part or not and where I can find the part number when I get back to the faucet. That would've been helpful even if he can't get the part without a part number.

The emptyness of the establishment is most likely a reflection of the service they have.

I’m writing this review to give major thanks to JJ. I have known JJ for almost a decade through Ferguson. Over the decade he has gone beyond excellent service. He is very knowledgeable and always kind. No matter who walks in through the door JJ always treats everyone the same. He is dependable and his knowledge of plumbing supplies is up there with a master plumber. I could go on and on about the excellent service JJ gives. He is definitely an example of great customer service and how we should all treat each other.