Plumbing reviews in Pembroke Pines, Florida

I am so grateful for the prompt and diligent service I received tonight. Ryan was so knowledgeable and went above and beyond to find the source of the problem which he was able to identify. He and Michael were so pleasant and helpful! I highly recommend using them!

The technician Sean was excellent. Diagnosed the problem quickly and efficiently. Was very friendly and explained the issue and the cost of repair. He worked very hard and cleaned everything up like new. I did not think I would be a repeat Roto-Rooter customer, but Sean changed my mind. Will definitely use RR again. Thanks!

While our water heater repair ultimately gave away to needing a full replacement, grateful to have had really great service with our technician Ryan R as well as Mike that was alongside to help.

Ryan really took time to explain what he was doing or work completed as well as advice on troubleshooting other issues faced.

Thanks, Ryan!

I called for service and a technician was at my house within two hours. Alisa was amazing. She knew exactly what to do and took care of the problem. A few minutes later, the supervisor stopped by to make sure everything was working properly since Thanksgiving was the next day. Roto Rooter never disappoints.

Ryan R. provided great service. He investigated the issues, explained what was wrong, and offered solutions. He is knowledgeable, honest, and professional. He fixed the problem, explained what to expect, and made recommendations. I would recommend him and roto-rooter for your plumbing needs. Kudos.

Ryan was so professional and explained everything that needed to be done. He arrived within the hour late at night and started checking right away. He was able to repair everything that was falling apart and clear up all the blockage in our washing machine water lines. His supervisor also stopped by to make sure no mildew accumulated in the walls.

He had all the tools needed and cleaned up all the excess pieces and trash.

Highly recommend Ryan R for your plumbing needs!

We had a late night plumbing emergency and got a plumber immediately sent to our house. Octavio went above and beyond to make sure our plumbing issue was fixed. We discovered other leaks and problems during the process, and he saw the job through even when it turned into a huge project. He worked for hours until everything was fixed. He was thorough, polite, and extremely professional. I would definitely recommend this company and Octavio represented the company and his profession with the utmost professionalism and dedication.

Please stay away from this company, they will overcharge you for a service that costs half the price. They quoted me around $900 for a service that cost me less than half. We needed our toilet to be fixed from the outside and was told they cannot do it, when we hired another company they did it with no issue. Waste of time!

Avoid this business, if things get resolved I’ll amend my review. The first technician requested I pay part of the service call fee in cash, very sketchy. I paid with my credit card. He didn’t solve my issue. Next day another technician came out he was very professional worked 2 hours to fix the problem but was unsuccessful. He ordered a person to come out with a camera, the person called to schedule an appointment with me for Saturday however, he didn’t show or call me to reschedule. I called again and no one is calling me back.

Ryan was a highly competent professional worker, who fixed our shower faucets perfectly! We have been long-time customers of Roto-Rooter and Ryan is an excellent addition to your company! Thank you!

Ryan was great, on time and ready to work. He solved our plumbing problem giving us peace of mind again. Very knowledgeable and polite. We highly recommend him and the company.

Had a great experience with roto rooter recently. We had an issue with our water heater & it flooded part of our home. Roto rooter was there first thing the next day, diagnosed the problem and replaced the water heater same day. Ryan was who was working with us, and he was very helpful, informative & great to work with.

Nile, the Roto Rooter tech. Showed up in a timely manner. He was informative, knowledgeable and professional. Nile was able to clear the line and have the drain working as intended. He is definitely an asset to your company.

Called Roto Rooter for service as my bathroom flooded do to a leak in my shower as my drain was clogged. Dispatcher was friendly and sent a technician right away. Unfortunately the technician was not helpful and just proceeded to flush my toilet and tell me he doesn't understand the problem when my floor was clearly wet. He then proceeded to rudely ask me what do I want. (excuse me, you are the professional sir) I just purchased my home and was saddened that a trained plumber could not help me with my drain issue. I explained to him the situation and he complained that the dispatcher did not write the service ticket properly. He then asked if my home was on sewer or septic which is not information I knew readily knew and he got frustrated with me. He then repeated told me that I need to pay $800 to perform a leak detection test. I completed the appointment as I wanted a second opinion. He proceeded to tell me multiple times that I need to contact the dispatcher and tell them I changed my mind and wanted to cancel. He even want outside and came back and asked me if I called the office which I dd not do. After he left the dispatcher called to find out what happened and I told her my experience. She apologized and told me his manager would be calling me and to this day I have not heard from anyone. Thankfully my handyman stopped by and identified my drain was clogged. he took apart the drain, cleared the clog and the problem was solved. He felt so bad about my horrible experience with Roto Rooter the he did not charge me. If you are a woman and do not have plumbing knowledge do not call this company as the service techs are rude and condescending. Lastly the company does not seem to care.

James showed up on time as expected. Found the root cause of the problem for the drain blockage and cleared it out for us. Upfront about pricing and very knowledgeable about potential cost savings.

I had a leak in the kitchen and called root rooter. The technician, Ryan, was there within a few hours; determined the issue; was friendly, knowledgeable, and thorough; and helped me with an understanding of how to resolve the issue. I would use them again for any plumbing service.

My plumbing issue is not going to seem like it was something that needed to be dealt with on a Saturday night but my schedule made it a necessity. (kitchen sink not draining, backing up some rough stuff into my vegetable sink and the disposal shooting the stuff into the air like a geyser). I would give the 2-gentlemen team that came 5 stars if they had come and worked in the middle of the day. But they came at 11 on a Saturday night and worked until after 1 a.m . They were polite, courteous, friendly, cheerful (in a way that made you forget they were working that time of night, had been working all day and had another house to tend to after mine) and knowledgeable. And they emphasized that their work comes with a six-month warranty. Each time I apologized for the late hour, they said that’s what they were there for, and helping customers is why they love their jobs. I’ve hired so many people over the years and this was one of the best experiences I have had. I will not hesitate to call Roto-Rooter every time I need plumbing help.

Ryan was excellent. Arrived at the time the company said he would. He and a supervisor that showed up at the same time and had the clog unblocked in no time. They ran a camera through the sewer lines and showed me the condition of the piping.
Ryan volunteered, without being asked, to vacuum up the sewage left in the shower and bathroom. This really helped us clean up a real mess.
Thanks!

I never want to experience water damage again, thank God these guys were available! It happened on a Saturday. I called everyone listed online and only Roto Rooter could respond the same day! They sent several teams to find and repair the problem and to mitigate any water damage. Timely, professional, and knowledgeable. I highly recommend this company!

I knew I had a block in my drain pipe leading to my sewer. The tech showed up and started to snake the clean out pipe leading to the city. He did open the first clean up and saw it backing up. But he chose to snake where there was no blockage. Charged me $300.00 instead of $506.00. Which was the original quote. I called the company following morning explaining, what was done and what should have actually been done.
So they sent out their Supervisor, he called another training technician to see with the camera. He used it on the second clean up leading to city sewer. Per his analysis I had a broken pipe but miraculously the camera went through that towards the city sewer. I explained to him that I cleaned out the first clean up and lot of toilet paper came out, I rented a manual snake from Home Depot, but wasn’t successful in cleaning out the blockage. So he got the technician to put the camera through the first one coming from the house. To which he said you have a problem with this drain towards the second one, he said that it would have to be dug to find out the problem and I was quoted $10K for the job. I told him no thanks I have a handyman who will do it for a lot cheaper rate. After he left my daughter and I dug up the whole line only to find out there was no damage. We went to Home Depot again and bought a rubber attachment that attaches to your water hose, once you insert it like a snake, it expands and has a hole in the front that shoots out water and clears the blockage. I had never heard of this, but the supervisor had mentioned to me when he was there.
So pretty much we cleared the drain on our own and it was nothing but a bad quality of toilet paper that was flushed that didn’t disintegrate with water.
Pretty much if you are willing to put in work on your own property and don’t mind doing the dirty job. Roto Rooter service will not be needed, as the sole purpose of their business is to make money. I didn’t even mentioned to them that I have construction experience.
Stay away from corporations who are out to get you and have people working with no knowledge and become supervisors.

Although this job was expensive it was explained properly and was completed in a timely manner without all the stories I recieved from another company and was started soon after my initial call