HVAC reviews in Pompano Beach, Florida
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My experience with GMC Air Conditioning was excellent. Great service, courteous, professional. Provided maintenance and tune up. The price was fair and the service was great. I highly recommend them. Very knowledgeable team.
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GMC performed shoddy and incomplete work in our home on two occasions, and the owner failed to offer adequate compensation and ceased to communicate when confronted. For the 1st occasion, we had work performed by GMC Air several months ago. The work included replacing the duct junction box in the attic. After the work was done, our energy bills were very high which I found strange because we paid GMC to correct several deficiencies which should have made our home more energy efficient. A few months later, we were preparing to have insulation installed in the attic. On the 2nd occasion, we paid GMC $200 to perform a duct inspection before doing the insulation. The GMC technician who performed the inspection said there were no leaks in the ducts. A few weeks later, I witnessed the insulation technician (from a different company) enter the attic and immediately bring to my attention that the sides of the junction box installed by GMC that were not visible from the attic hatch had zero tape or any sealant on them. The ducts were simply placed into the junction box holes without the seams being sealed or the sides of the box being insulated at all. Moreover, he pointed out obvious holes in the duct connection to one of the registers. He took pictures of all these deficiencies with my phone at my request. No wonder our energy bills had been so high! The insulation tech offered to seal up all the deficiencies then and there so that we could proceed with the insulation installation instead of having to reschedule. I called GMC and told them the work we paid for had been done shoddily and incompletely, and that the duct inspection we paid for had been useless, and I sent them the photos of the deficiencies. GMC requested to come inspect the situation. I declined because I did not want them in my attic after two instances of poor workmanship, and because I did not want them to interfere with the insulation installation that was now underway. I told them that I paid the insulation company to fix the deficiencies so that I didn't have to suffer further inconvenience by waiting for GMC's response which at that point I had little confidence in. I then engaged in communication with the owner of GMC. She refunded the $200 we paid for the fallacious duct inspection. I asked her to respond to the work that was shoddy and incomplete. She offered to have someone come complete the work "at no cost to you". I informed her that offering to complete work that I had already paid for at no extra cost was not a satisfactory offer. Moreover, I told her we had incurred much higher than average energy bills for the months following that work being performed, and I had already informed her that I paid the insulation company to correct the deficiencies. No response. I wrote to the owner two more times requesting a response, and received none.
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We had Eduardo come out from GMC Air Conditioning Services to fix the A\C on a very hot Florida day. The service was quick, professional, and Eduardo was able to diagnose and fix the issue in one stop. I'm happy, my dogs are happy, and most importantly my wife is happy. Would defiantly have him out again the next time our A\C needs servicing.
A BIG THANK YOU TO EDUARDO AND THE FOLKS AT GMC AIR!!!!!! -
Danny R. was amazing with our install especially with all the heat our house was 95 degrees inside.
Jay is amazing! And went above and beyond to get our system installed Today because your house was over 93 degrees inside due to our old system dying on us. The company is still in the process of installing so let's see. I'm hoping that we get everything we agreed on because some companies agree to give ti one thing and then end up not doing what's agreed on. So, I'm keeping my fingers crossed.
Thank you guys for your prompt response to our needs with a new HVAC unit installation. -
Curtis came out from GMC A/C and performed my routine A/C service.
Very professional and efficient. He cleaned the drain pan of some algae that had built up and treated and flushed the drain line.
He also gave me some good advice about preventing algae. I would highly recommend him as a A/C service tech.
Marty Menendez -
Skip, Sue, Zach and Brandon do an amazing job with my A/C system. They are professional, knowledgeable, courteous and offer tremendous value. I recommend using GMC Air Conditioning services for all you A/C needs. Two thumbs up.
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We had GMC install a Mitsubishi split system in our house , (It took a year for the final inspection to be done) it is 2 years old and we are having numerous problems since the beginning. Had to have a pump installed in less than 2 months. Several times, it wasn't cooling. We contacted them last month to please come and see why its not cooling and they didn't even look at the system, the tech told my daughter the system needs cleaned. We asked for a quote, they told us $500 to clean only one unit , when there is 4 units. We told them their crazy. Please do not buy a split system its nothing but headaches.
THERE IS ONLY A FEW COMPANIES THAT ARE ALLOWED TO WORK ON THEM TOO. -
Wonderful company! We are so happy with our new system, and more than that, to know such a great team of professionals. Just had our six month service and the tech was super polite, respectful, and knowledgeable. We HIGHLY recommend this company!
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Cirtis returned to my home yesterday to find and repair a refrigerant leak. He found a part in the compressor that had rusted, secured the replacement part, then spent more than three hours painstakingly dismantling the compressor and installing the new part. When I commented that it was a bigger job than I had realized, he answered "it is when you do it right." Also, this work and even the added refrigerant was completely covered under the warranty I had purchased. When I commented that I was a little surprised that I didn't have to pay for the refrigerant, he answered "we like to do right by our customers." Truer words were never spoken. I completely recommend this company. I know they have many fine technicians, but Cirtis is one of the best.
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Words can not describe my gratitude to GMC!!! My A/C called it quits this past Thurs night & the temperature was climbing! On Fri morn., Zach answered my call & scheduled a same day appointment (just before Labor Day weekend & at the height of hurricane Dorian preparation)! Jay Gonzalez came to my home that same day (accommodated to my work schedule) and got all the paperwork in for my new A/C. Jay called me early Sat morn. & spoke to the Property Manager of my condo and tied up all loose ends on that part as well! Jay followed up & called me 1st thing Tues morn., even with the pending, uncertainty of the hurricane, he had me on the schedule for A/C installation & confirmed it the second the shop opened. Within the hour Marty & Ron showed up, installed the unit & had it running within a couple of hours!! It was not a simple task...it was in a tiny closet, above the water tank, in a 2ft x 3ft hallway corner...they are truly magicians!!! Thank you all for going above & beyond, even during a chaotic time!!
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Always a pleasure to work with GMC been using them for over 6 years for my business and for my home. Dean at head office is really helpful and I have never had a bad experience with any of their technicians.
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I used this company for my primary residence and have been very impressed with the fast customer service and the integrity their sales rep provide and their service techs. When my condo's ancient system finally died I had them come out as I really trust their work. Highly recommend them for your AC needs.
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The service person, James called to confirm his planned arrival and was exactly on time when he showed up before 8:30am. I appreciated the call prior to his arrival and really thanked him for being so timely.
James was very professional, he carried in his equipment, wore shoe covers and had a vacuum cleaner to pick up the debris. He was very effective in taking care of the maintenance on our air conditioner and was very good.
I highly recommend this individual to do any work for me in the future and I recommend GMC to all those with whom I can discuss HVAC matters. -
I won’t recommend this company. Air handler/fan in my 7 years old Carrier’s 2.5 ton a/c was malfunctioning, stopping sometimes for a day but I spent a month to convince GMC that it was a problem. The replacement cost me over $600 after all discounts applied but they installed another old module, not a new part or at least I cannot see new part. However that’s just start of story. UV light stopped working 1 day after this service. GMC offered bulb replacement for $300+ without coming to check. I checked on the issue myself. They incorrectly connected UV light ballast to 240 volts instead of 208 as specified and it fried the ballast, mot the bulb! I admit that the color of hot wires for 240 and 208 was almost similar, red and orange but still why not to check? When I fixed the issue and asked for reimbursement for parts only I got only mile long emails. GMC was original installer of this a/c and UV. I stand for quality of my own service in my business and expect the same from others. But this company doesn’t care. They also try to sell unnecessary replacements. I had two maintenance services from them in span of one year and each time got different recommendations on $200-300 replacements. I don’t trust this company.
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I had the most wonderful experience from the time Brian walked into my house and told me things about air conditioners that I never imaged. He knew exactly the ton and seer I needed before he came to my house because he had already done research on our buildings. He gave me information on all brands and let me choose the one I wanted. He is totally professional. Marty and Ron were at my house with the crane at 7:30am ready with everything to complete the job. They had top of the line experience and they displayed it. They did not stop until everything was perfectly installed , they explained in detail everything about the unit and how to take care of it in between their maintenance visits. I said a pray for God to send me the right company and He sure did. Thank you GMC Air Conditioning.
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Kimar J was thorough and explained what he was doing. He also told me in detail about the part that needed to be replaced on my air conditioner. He carefully replaced the old part and monitored the performance of my air conditioner, to be sure it worked correctly after being replaced. I greatly appreciate his work ethic and his understanding of this business, and his willingness to answer my questions. I am so glad that he has returned numerous times and that we have a very good work relationship.
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Had the experience of meeting Jordan through my brothers referral. My A/C had an issue and immediately think that it is going to cost me a fortune. Called GMC Air and made an appointment. Told them the I needed someone to come out as soon as possible and they let me know that he could be there in a few hours. I couldn't be there so i made another appointment for the next morning at 8am. Usually you start getting the excuses of why they are running late during that time. Jordan was not only on time but he called 15 min earlier to confirm with me that i would be home and some directions. Came to my home and looked for the problem. Gave me every possible outcome. Told me to just fill up some refrigerant and we will see what happens. While he was doing that he fixed another couple of problems with the vents. When it was time to pay I expected to get charged for everything I asked him to do. HE DIDN'T..... I paid for the main work and he said his advice is free. Can't tell you how I miss people and professionals like him. I'll recommend him to everyone I know. Congrats to GMC you have a true professional on your hands. Thank you !!!!!!
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It was after hours and our AC cut out. GMC promptly returned our call and Steve was there immediately. He was able to fix the issue quickly and even cleaned up his mess. So professional. Would highly recommend!
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I have possibly never dealt with a more incompetent company in my adult life than GMC. I purchased a top-of-the-line Carrier AC with a brand new air handler and a complete duct work system for my house from them:
1. More than half of my ducts were improperly insulated and dripped condensation onto the drywall around the diffusers. When they did the repairs they did their own plaster work so it looks like a 10-year old did it. I have two ducts that are currently dripping.
2. My air handler condensate drains constantly clog. When I asked them why they scratched their heads and had no idea. When I took a look I saw that the drainage channels were filling with slime. I now maintain them with no problem but my wood floors are destroyed because they didn't install any kind of a pan under the unit even though everybody knows that air handlers sometimes drip water, and water ruins wood floors.
3. They installed the air handler with a PVC drain pipe blocking a filter door. I had to draw a picture to show them how to install the PVC around the door to allow for switching out filters without having to disconnect the plumbing.
4. They recommended a paper pleated filter, but it seems to be the wrong one because the air handler sucks the filter right out of it's brackets.
5. They have more than once come out for a maintenance check, taken out my filters, and not replaced them. The inside of my unit is absolutely trashed with dust now so I'll be paying a reputable firm to come out and clean it.
GMC has never made this system "right". They are very much focused on selling me annual maintenance plans that have no benefit because they do such shoddy work. I rarely write a bad review, my experience with GMC has been as bad as it gets. -
I am very happy I got my air conditioner serviced by GMC. Costumer service Paula who keep you inform of the process at all time. Eduardo, is extremely knowledgeable. He was very patience and explained with detail every question I had. I am very please with his work ethic and commend him for a great job.
Thank you,
Michael J. -
Do not rush to use this company or leave a good review!
GMC air company installed my AC 3 years ago and did not finish their contract! Got paid and ran. They will not return my phone calls or do what they were suppose to do, they have very convenient way to avoid you.
You will discover it years later! Be aware. Will be filing complaints and lawsuit.