HVAC reviews in Port St. Lucie, Florida

I recently had service from Elite Electric, Plumbing & Air in Port St. Lucie. The technician, Jonathan, was very professional and straight to the point from the start. The price was a little high, but the quality of service and peace of mind made it worth it. Jonathan’s effort and skill were outstanding—he completed the job on time without leaving any mess behind. I truly appreciate his professionalism and expertise. Great job, Jonathan!

I contacted Elite on a Friday around 4:45 p.m. in the afternoon and they were able to have a technician out the next morning (on a weekend) for my Seller. The technician Carlos Hernandez was prompt and called as requested when he was on his way. He showed he had knowledge and expertise in evaluating the problem and knowledgeable of his company's programs that provided a solution perfect for my Seller. Carlos, my Seller and I appreciate you being courteous and patient while explaining to my Seller what needed to be done. Your customer service was exemplary.
Appie Alexander

Michael did a terrific job. The repair took longer than expected but he stayed let to finish the job and made sure we had working air conditioning again. Thank you!

Anthony gave us a fair estimate and performed the necessary work flawlessly. He went above and beyond to make sure everything was working perfectly. His experience on the job was impressive and we highly recommend his services to anyone in need of expert craftsmanship when plumbing is needed. His associate, Robert, was also very good and finished up the work on Sunday evening. Thank you Anthony and Robert!

Noah deserves higher than 5 stars. He was very professional ,understanding, patient and very personable. He explained everything to me . Did all the troubleshooting. Found the problem and explained what needed to be done. Elite is a great company that continually will use again and again. I wish to thank the elite team for their excellent work.

Elite plumbing gets high marks for price, honesty and excellent service! Robert came and after an hour fixed the problem using about 75 feet of snake to unclog my kitchen sink! Elite definitely one of the best companies I have hired in the 5 years I have lived in Florida!

Vincent and Nick did a fantastic job installing my new dishwasher and fixing a faucet that wasn’t working. They were very professional, efficient and knowledgeable.

I can always trust that Elite does an incredibly thorough job. They explain everything they are doing and I’m continually impressed with their employees and their work.

Vincent even answered some additional questions I had about water (Florida has a lot of sediment so I was wondering what best ways to handle this).

I am over the moon with Elite! Thank you Vincent and Nick!

I had an extremely disappointing experience with this company due to poor communication and complete unreliability. I initially called to get a quote for rewiring my home and was told an appointment could be scheduled the same day. I was informed the latest arrival time would be 11 PM. No one ever showed up.

When I called to follow up, I was told the appointment had been rescheduled by a manager without notifying me. I was then given a new appointment for Monday between 2–5 PM. Once again, no technician arrived.

After calling yet again, I was told someone would contact me. I then received a call stating the technician would arrive at 6:30 PM, only to later be told by another representative that the technician would not be coming at all and that someone else would “call me back.”

This level of disorganization and lack of communication is unacceptable, especially for a service that requires someone to be home waiting for hours. My time was completely disregarded, and at no point was there clear or consistent information provided. Based on this experience, I would not recommend this company to anyone looking for reliable electrical services.

I had Elite give me an estimate for air vent cleaning, approx $3500. I got another reputable company to do the job for $1200.

ALSO, during the same period, I called and cancelled my maintenance plans with ELITE, but Elite continued to bill my cc for the plans (I had two). I made a second call to get this cleared up. Didn’t work. I just saw where Elite billed me again on Feb. 1. So now I will have to have that charge removed and request that my bank block all further charges from Elite.

Let the customer beware. I’ll never use Elite again or ever give that company access to my bank account or credit card.

*Note: mind you, I had been an Elite customer for several years. No longer, though. Poor business practices are not to my liking, especially when it comes to billing for services not provided.

My wife bought a new A/C system from Elite for a condo unit she owns in Oak Park Terrace in Vero Beach some seven months ago. And the outside condenser unit is already konked out. Needs a new coil--which is basically the largest component of the condenser unit.
So we're told the coil is on order. And for weeks we wait.
Finally on December 16th someone is sent out to replace the coil. My wife is told he will arrive at 11am. 11am comes and goes. The tech sends texts saying that he is enroute. Hours go by. At 2pm my wife calls the office. She is told the tech had arrived and left--and e-mails my wife a copy of the signed work order--with my wifes signature scribbled on the work order by the tech.
My wife calls the office and explains what happened. She learns the unit apparently is still unrepaired. Some additional part is required. The secretary apologizes profusely and says she will get right back to my wife with an answer. Over a day later and my wife still hasn't heard back from Elite.

Is this the way you do business? Sell bum A/C units then stall on service? And never bother to tell a waiting customer that you are on site? Then forge signatures on work orders? This is ridiculous. We seem to have made a big mistake in choosing Elite for our A/C service needs.

UPDATE--Within hours of this review the following reply listed below appeared, apologizing for my experience and suggesting I contact their office so they can "learn more". Needless to say we have already contacted their office more than once and still this problem remains unresolved. And what more do they need to "learn?" We were sold a supposedly new condenser unit that is either defective or damaged or incorrectly installed and are getting the runaround on service or replacement (yes--the bum condenser should be REPLACED). I can only assume this "reply" is automated and basically worthless. This is no way to operate a business.

Beware of this company if you pay for them to handle the permitting process for the job you hired them to complete. My electrical and plumbing work was completed in July 2025 and Martin County is informing me in January 2026 that the permit is expired and Elite has completed nothing other than applying for the initial permit. I’ve taken multiple steps to resolve this with Elite by phone and not a single person will call me back to advise what steps they are taking to resolve the issue. I called on January 6th and was told the employee who handles permitting would call me back. No return call. I called a second time on January 8th and was told a general manager would return my call. No return call. I called a third time on January 9th, asking for the manager of the phone reception team, and was told by Ashley that a general manager by the name of Josh would return the call before the end of the day. It is now January 16th and nobody has had the decency to call me knowing there is an issue with the permit. It is deceptive to charge a large amount of money for permit services and not complete them. I have now had to reach out to Martin County to advise of the steps I’ve taken to resolve the issue with Elite, and if this company does not respond to this, I will be filing a complaint with the state.

We’ve worked with Elite for the past several years. Over time, we have come to realize that they are very good at showing up for appointments and collecting money. However, they are always going to have something else in mind to sell you or make you feel like you need for an extra cost. And if something goes wrong their customer service side is extremely underwhelming.

We had several thousand in work done two months ago (that now I realize we probably didn’t even need all of it) and have had to badger them to come out and re-measure something that was supposed to be done weeks ago as a part of that. No one will return a phone call in customer service, management, anything. They’re a mess. Still waiting on a call from three different people who I was told would call me this week. They say the right thing to get off the call and then you don’t hear from them.

My technician Marshall Waldron, was very informative about what he was going to do with my pump. He got right to work had a plan and he did an awesome job. I wish I had a picture before he started. He moved the location of the pump, and it is so neat and clean. It definitely made a big difference.

Thank you Marshall.

The crew: Brian, Vinny, Cody and Dennis arrived on time. They did a superb job. I am totally satisfied and so is my wife. We couldn’t be happier. They went the extra mile to ensure that the job was done right.
We are pleased with their performance and professionalism. I couldn’t ask for a better crew. Everything was explained to me and they answered all my questions.
At the end of the day, they cleaned up the area, leaving no mess behind. No more boiling water in order to shower, after more than two years. It felt great to shower later night. 🙂
The Company should be proud of these men. In my opinion, they set the bar very high. My wife and I are so happy that this crew came to our home.
We highly recommend them.
Great job guys!
Being a retired US Marine, thank you for hiring former service members. I thanked Cody for his military service.

Great experience, techcian, Laz awesome. Fixed everything , provided quote prior to work and explained costs for everything. Appreciated only did what needed to be done. As well asked on future work, nice to have items and gave Great advice. Will be using Elite moving forward, and my Mom calling for work she needs for her house. Very professional, and respectful to me , my home and pets. I know the job was the right, and my house is safe from any electrical hazards.

Elite Electric, Plumbing A/C was great! .My answers were clear and to the point.

Let me start with watch out for scare tactics and up-sales. Electric-Made my appointment for 8-11. They didn’t show till after 1. Arrived and presented three estimates all confusing but I went with the third most expensive to cover “everything “. After five pm I had to go and he was still there. I was told COD and had to pay before I left and the job was complete. I am told he stayed late to finish, but it was not finished. The two specific plugs I wanted fixed were not done. New appointment scheduled for “after 4”. He did not show till 7:30 pm. Ran trouble shooting and gave me a second estimate to cover what was specifically requested in the first appointment. That was over $2800 and not completed

Plumbing. Initial appointment scheduled 8-11. Did not arrive till show up and I rescheduled after 5:30 pm had come and gone. The next day was another 8-11 appointment and they showed up at 3. They did a walk through and provided estimates. Used scare tactics to try and up sale. When settled on an estimate, they told me to give a 30% down payment said call back when the dishwasher arrives to reschedule. Oh, I did. With an 8-11 appointment they arrived promptly after 3. This was over 800 to change out a couple of valves and hook up the dishwasher.

This company over charges, pushes home warranty, has no idea how to arrive on time, tries to up sale with scare tactics and has a horrible business platform. I spent over $3000 with them and they never finished the electrical work.

They have a front office to take your call and provide excuses why the technicians are late

The techs have a manager you will never see

And they have some “supervisor “ call you when you insist. But he clearly is paid to tell you you are wrong and they are right.

I never received a phone call back from management. I am very disappointed. In desperation my husband called them not knowing much about this company just that they came out right away. Upsrlling him the whole time. If he want willing to pay close to $1,000.00 for a simple water main leak that was made with PVC he would have to pay the salesman $49.00. We knew upfront it was at most a $300 to $400 repair. That is taking advantage of the elderly I my husband had no clue that if he didn't pay for the repair that he knew wasnt right he would also be billed for a salesman just looking at. Totally disappointed. We did get it repaired and it ended up being $400 after everything. Why can't people be honest. Still don't have my money back from the salesman coming out for 10 minutes and just tried to scam my husband. This is unexpetsble in any business. This is not how you treat people today especially when you know they are financially unable to pay these ubscur markups! I know have to wait another day to see if management is even going to call us back.

We had an excellent experience with James E. during our sauna installation. From start to finish, the work was professional, efficient, and clearly done with great attention to detail. He explained everything clearly, ensured all electrical work was safe and up to code, and coordinated perfectly with the sauna installation. The final result works flawlessly, and we couldn’t be happier. Reliable, knowledgeable, and easy to work with—highly recommended! Thanks so much James E.

Our gas water heater sprung a leak on a Sunday. We called Elite and they sent someone out that day. The water heater was ordered and installed the next day. The quality of the work was amazing. Our service tech Richard was knowledgeable, friendly and courteous. We couldn’t be happier with Elite. We highly recommend them to our friends and family.

I have been using Kyzar AC since 2018 for any needed repairs and maintenance. Yesterday during my maintenance, a very small/slow refrigerant leak was discovered. The technician was able to call the offices and get me scheduled for the repair later that very same day. The tech who came out for the repair, Luis M. was great! He explained everything he was going to do and encourage me to ask all the questions I wanted. He did the job great and stayed until after dark to make sure my AC was working perfectly. I will continue to use Kyzar AC for all my AC needs. A special thank you to Luis M. He gets more than 5 stars in my book.