L R Simmons Plumbing

My boyfriend and I love supporting small businesses and I hardly ever write bad reviews but what happened to us needs to be heard… My boyfriend had a scheduled appointment today 10/16/2023 with this company and they no called no showed and blocked him on Facebook. If they couldn’t or didn’t want to do the job they agreed upon, all they had to do was communicate. Instead blocking and no call/no show was their way of telling us they aren’t coming. The company did issue a refund for the deposit since PayPal was keeping the deposit required for supplies to do the job since PayPal was keeping it for 20 days. The deposit was still sent and he refunded which we appreciate since he didn’t show up so that’s about the only good thing. If the company still would have showed up he was going to be paid an additional $400 for the work but we will be taking our business elsewhere. The company said “we did the right thing by refunding” and that’s great we got our money back but he failed to inform us he canceled the job. I’ve been told “no money no business” but he had the deposit… when my boyfriend sent it through PayPal it was flagged as suspicious account. That’s not our fault. My boyfriend had set time aside for this company to come out and wanted for them to show up. The company never said they canceled the appointment and just stopped communicating and not answering their phone/messages. He lost out on other important things he could have done. I just wish this company would’ve given us the courtesy of telling us this job wasn’t going to work out or they couldn’t make it. Their actions were childish and uncalled for.