Home Services reviews in Seminole, Florida

We were referred to Pools Next Door by a friend after the last company we used left us in a mess and we are so glad they did! They were quick to fix our problem and just great all around! We get Ken and he is absolutely fantastic. He comes every week at about the same time like clockwork. Literally our pool has never looked better. We our honestly so grateful for you

Ok service for several months, but one week our regular person was out and they sent a trainee, according to manager. He did a sub-par job. Didn't vacuum pool floor, and didn't properly reinstall prefilter gasket resulting in pool pump pulling air and little water. Not a huge deal, i noticed reduced pump flow and reseated gasket. Just a few hours, hopefully not enough to damage pump.

Not the first time for a gasket seating issue, by the way, but such an easy fix and I mentioned it.to regular guy and no problem since.

Qnyway, called and left a message (they have never answered phone the few times we've called) and asked for a callback from manager.

Manager called back next day and I explained.

He said our regular guy was off and apologized.

Nice! Thank you for the apology.

But it appeared to be ending there, and didn't offer to fix the dirty pool bottom problem.

No offer to get someone.out to fix it.

So I asked for a credit for a week. Tnought that was reasonable , since it aounded like they were shorthanded.

But he hesitated, and stammered a little, and so I said "Before you answer, this makes the difference between keeping me as a customer and not."

He rather abruptly declined. OK. Fine, Im not chasing someone who already dropped the ball to give them.my business.

I closed the call with "have a nice day", which were not exactly the.words running through my brain.

Moving on to someone who wants my business.

Sometimes stuff happens. When you screw up, just make a reasonable effort to fix it.

Disappointing.

Will update with new company once I find one.

UPDATE 7/30/2025:

Dropped from 2 to 1 stars due to owner's lackluster "blame the customer we screwed" response.

Notice: No apology. And certainly no call from the owner to try to straighten things out.

Sometimes thing happen. The true test of a business is what they do when something does go wrong. Do you get excuses, or do you get the problem fixed?

I got excuses from the manager, and now the same company line from the owner (who apparently isn't very in touch with his business, since we've been with them since October 2024 - about 10 months, about 40 service appointments. Pretty sure of my date since we moved into this house right after losing our home to Hurricane Helene.

I don't remember the manager saying anything about sending two guys out, but if they did, that makes it worse, not better, since the experienced guy they sent out dropped the ball, too!

My problem with this situation is the simple lack of willingness to do anything about the problem - the manager certainly didn't offer to send someone out to fix it. Then when I pressed for at least a credit for the week (I shouldn't have even had to ask!), he apparently didn't like my attitude - imagine that - "attitude" from a guy who didn't get the service he paid for dealing with a manager who didn't seem inclined to do anything to fix the problem.

By the way, there is an easy way not to get "bashed" online - JUST SOLVE THE PROBLEM - before it escalates to a bad review.

This could have been solved with two words: "no problem" when I ask for a refund for the week.

But the attitude here is "yeah, we don't need someone as a client who complains when we give them bad service and expects us to actually do something about it."

I didn't yell, I didn't curse, I didn't call anyone names, or offer insults - not my style. I just told them what I wanted them to do if they wanted to keep me as a customer. A week's credit is what, $35 or $40? But the manager got his feelings hurt, apparently and decided to drop us. Fine - but don't expect smiley faces and a five-star review when you choose to handle your business that way.

So, in summary, these guys are were ok until something went wrong. If you decide to use them and you have to call to report a problem, well, watch your choice of words.

Calvin is our guy and I’ve never had the pool more consistently crystal clear. He’s friendly and professional.

April 22, 2025
I had Pool Next Door come to check out my pool pump, Omar Rivero, nice guy , he cleaned the pump and got it to work again. The people at the store are great too, very helpful. I will be going there again.
Thank you Omar!!!

Had conversations with Micheal, explained everything made sure I was comfortable with everything! Kenny kept me update to date with everything! Best place around!

Had Pool Filter replaced 04/25/2025. Service tech was Omar. Omar was very attentive and knowledgeable, but most of all congenial. Work went well, fast, and without a hitch. will always recommend Pools Next Door of Seminole. Thanks Omar!
Regards, Joe Vigil

Terry are new pool tech did a fantastic job. He took the time to explain what he was doing and why!

I tried several pool companies in the region, and in terms of service quality and price, Pools Next Door is by far the best.

Brent has been cleaning our pool for about a month now. He does a phenomenal job every week!!

I switched to this company about 4 weeks ago and I am so happy I did! Very professional, I love that I get an emailed report of my weekly pool servicing, what was done, the levels, etc. Owners are wonderful and communicate well.
Kenny is my technician and he is awesome. Great guy, helpful and knowledgeable, and cleans my pool very well. He also doesn’t mind one of my dogs constantly bringing him rocks and balls to throw while he is there trying to work and clean my pool, haha (sorry Ken).
Great company so far, highly recommend!

I've had this company now for a few years for weekly pool service. No complaints! But, I've recently had my pool remodeled, and I'm very happy with that work. Took a little time to get the estimate, but worth the wait. Due to other projects being delayed over holidays, though, I was very lucky in terms of completion turnaround. I signed the contract on Tuesday and had the work complete by the following Monday. More importantly than the speed of completion, I'm very happy with the result. They incorporated tiles from my recent paver replacement (diamonds added to pool steps), I went with the Emerald Isle surface color, plus I had my ancient equipment replaced. Love the light that was added! Really makes for a dramatic effect at night.

Nick was awesome. Pool looks great. Took sometime to talk with me about how to improve my circulation.

I wanted to take the opportunity to thank Pools Nextdoor for assigning Calvin Dollard to maintain our pool. Since he started, he has done an outstanding job. I use the pool 5-6 times per week for fitness and I appreciate how clean and safe he keeps it for us. He keeps to a regular schedule, which allows us to plan for his arrivals. Thank you very much.

I have been super happy with Pools Nextdoor. I've used several pool cleaning companies over the years and Justine with PND has hands down been the best and most reliable tech. He manually vacuums my pool every week whether it looks dirty or not. He is so courteous and goes above and beyond to make sure my pool always sparkles. If he doesn't know how to fix a problem, he will research until he finds the solution. The company also fixes vacuums, pumps, etc and takes the time to call and explain what needs to be done. They are quick to respond and pleasant to work with and the the monthly fee is very reasonable. I highly recommend PND and if you can, request Justine to be your tech! You won't be disappointed!

Nick is super personable and takes great care of our pool! He’s a pleasure to work with!

Big Fan of this crew! They have been doing a great job, excellent communication and fantastic work ethic. Kenny comes out and gets the job done. I had called about an issue with the pool and Kenny was at my house in 10 mins to take care of it! This is what customer service should look like. I also had a small leak from one of my old pipes and they had Omar out here quickly to repair it. He fixed it in less than 15 mins and the cost to repair was exceptionally reasonable. They didn't drag me over the coals with labor costs or marked up replacement parts. I am very pleased with this company and would recommend to anyone.

We have Kenny service our pool weekly, he does an amazing job. I definitely recommend him for all of your pools needs!! Thanks Kenny!!!

Was looking for a new company to service our pool and couldn't be happier. Thank you again Cindy & Michael; Robert , Calvin & Kenny were super professional and got the job done A1
5 STARS Guys !

Highly recommend Pools Next Door for your equipment and service needs. Omar came out and replaced the pump and filter on our pool, he was excellent! Kathy in the office was friendly and on top of all our requests. Robbie set up service promptly and communicated the process to ensure a smooth transition.

I had a pleasant conversation with AJ and Jalen today. They confirmed my thoughts about oir pol and did a very good job. Thank you for taking good care of our pool.

Thank you guys ! Happy to have pool looking great , will forsure be using you guys for all our needs !