Reviews of local pros in St Cloud, Florida

Ian B serviced our AC unit today and installed some additional maintenance and preventative equipment. I have never had such a positive experience with this type of service. Ian was extremely polite, professional and informative during his entire time in our home. I cannot recommend him enough for all of your AC needs. Extraordinary young man!

Excellent serviceman! Ian Brigham is engaging, professional, efficient, knowledgeable and polite. He explained everything patiently and in detail and never once any pressure for us to buy anything extra, nor did he pressure for an upsell. He merely explained what he would or was doing, why it was needed and if there were any current issues with option for possible solutions.
We've been in our place for 5 years and never had the furnace/AC serviced, but we do regularly change the air filter and evacuate the condensation line. We also knew our air handler has a ineffective capacitor as it was already changed under warranty in the first 18 months. We appreciated Ian suggested replacing the capacitor with a heavy duty capacitor!
Top notch service, top notch serviceman!

Julio did a great and thourouhg job! Excellent for the price. Will use their services again. Was kind and patient with me as my husband was out of town. He spoke with my husband on the phone the whole time and I never felt pushed or threatened. Great job!
11/19/25 Update:
After meeting with Mike Sullivan back in September we finally decided to pull the trigger on a FULL HVAC system repair. Being that we are in winter months we were able to get a reinspection and complete redo with competitive financing within 48 hrs. Justice, Christian, Isaias, and Nathan did an amazing job and the house is CRISPY. One of my favorite features is that they send you a text with the names and pictures of the people they are sending to your service location so you know who to expect and you can feel confident and safe. The job is clean, thorough, and efficient. They did excellent work with installation and cleanup along with a most professional and positive attitude. Thank you, my guys!

On time. Wear shoes ptotection. Excelent work and communication. Explain everything in details and show pictures of work. Cordially and very knowledgeable.

We purchased our AC system from Franks Air Conditioning and also a service contract. This unit is amazing and set at 76 or 77 keeps the house very cool and comfortable. It is the best unit I have ever had in any of the homes I have owned.
Today, Orlando, was our service technician. He was friendly and professional. He did the routine service and all is well.
Great company !!
Thank you all!
Gary

I request Hector because he doesn't mind going over all the maintenance numbers and calibrations he does to keep my expensive machine working properly and I believe for a longer time. 👍👍

Hector Sandoval did an amazing job, he gave us estimate for the filter for the air-conditioning, definitely recommended

Orlando H did a great job repairing my a/c ! Can always rely on Franks A/C techs to be professional, courteous and knowledgeable.

We have been using Franks for years. We had A/C issues in the middle of the night. I was worried I would not be able to get a next day appointment. I used the portal to request an appointment. The available window was 3-5. In the morning, a sweet day called to let me know that the window would be 1-5. Josh P arrived earlier (thank goodness). This heat is no joke and I was feeling it, but he got everything running again.

Mr. Shawn is THE BEST! Whenever we need assistance he is always willing and able to help. No matter the day, time or situation; he works diligently to ensure the issues is thoroughly resolved. Not only does he have exceptional work ethics but he is such a fun spirited and kind-hearted person. Shawn is the best account manager ever! I will recommend Shawn any and every chance I get!

Orlando was polite,very knowledgeable, and helped us understand our system better. I would highly recommend him.

Orlando was great and did a thorough inspection. Dispatch was quick and they had someone answering the phone after hours.

Removed old a/c system, and installed new unit. Everyone I spoke with from Frank’s were very courteous and professional. The job was completed in less then a day and the new unit looks great.

I was suffering in the heat with a performing unit. It was removed and replaced with a new 3 ton dual stage unit. My experience was stellar from beginning to end. I’ll recommend Franks to anyone who needs HVAC services.Fernando, Jose, and Dionisio were great about the work and making sure to explain the new unit.

Kyle helped us out tremendously with our AC unit. Great service and work. Frank Gay tried to rip us off, but Franks Air Conditioning came through with the correct diagnosis and repair.

I requested a check-up because my air stopped working twice in the past month. Frank installed my system a few years ago, and I’ve been part of their maintenance program ever since. I’ve always been happy with the technicians they send—except for one in the past, who I was told no longer works with them.

Once again, I’m very pleased with the service. The tech Frank sent today, Erik R., arrived on time and explained everything he was doing. He was knowledgeable, efficient, and professional. Great experience overall.

My technician, Erick was on time, patient, polite, friendly and very knowledgeable. He had a good understanding of my situation and was able to give me a few options to suit. Thank you.

Hector was an excellent communicator, very professional and thorough. Would be pleased to have him again. 5G

Hector was so nice and helpful. He fixed our AC unit and taught me some things about our thermostat that I didn’t know.

Excellent service, Hector Sandoval did a great job. Resolved the issue with no problem. I recommend this technical with my eyes closed.
Thank You !!! 🙏🥰❤️❤️❤️

Josh was very helpful. Was able to diagnose and find a leak in my mini splits and talk me through next steps and demonstrate to me that it was freezing over.