Reviews of local pros in Vero Beach, Florida

My AC unit went down called Bates. They came out. They gave me five options on fixing my unit, ranging from band aid to a full replacement. It’s nice to have options. We chose to go in the middle of the road and replaced the capacitor install a soft start kit and a UV light. Money well spent

My light bill has gone down and my house feels cleaner

Have to say I was pleased with getting my new 7 mo old unit replaced today. And to top it off I had the CEO Stephen Bates, here to help James with the install of my new 3 ton Trane A/C. Praying all goes well for the future of this unit. Stephen was instrumental in helping to get my new unit with the upgrade. As I have always stated The Bates team is awesome! Thank you.

While doing warranty service the tech realized that the manufacturer shipped the wrong part. He had disassembled the unit so the owner drove to Coco Beach to get the correct part. Because of this the repair took longer but it was better than reassembling the unit and wait for the correct part. I appreciated this service to finalize the repair. It works great now.

Thanks to Matt and Steve for making my project a reality. Sean and crew did an excellent job with my mini-split relocation projects. They showed up on time, were matriciously careful with the equipment being relocated. The reininstall A/C was carefully placed in the requested location. Finally, they checked to make sure everything worked correctly and then cleaned up after themselves. It's been a pleasure doing business with them. I give Bates Air and Heat 5 stars!

Very fast, professional service the technicians were great explained everything great great friendly attitude. I highly highly recommend them. I would recommend doing their annual maintenance agreement

This was the first time ever using Bates, AC company and I've used a different company before. This is by far the best, very knowledgeable, very professional and efficient. And my technician, Josh was amazing.

Had an outstanding experience!
Came back from holiday to no cool air at our business
Bates air and heat was quick to come out asess the situation and had the part on hand to fix it.
They didn’t nickle and dime us and they were friendly all around from the owner, receptionist, to Ryan the tech.

You have a customer for life
Thank you so much!

I had a great experience with Bates Air and Heat! They kept me updated every step of the way with clear text reminders and arrival times. Josh, the technician, was punctual, professional, and friendly. The whole process was smooth and well organized. Highly recommend Bates Air and Heat for reliable and courteous service!

I have a brand-new a/c system installed by a Karibe the installation was so bad I didn't trust them to touch it. The a/c stopped working I contacted Morgan at Bates they were at my house with 1 hour, Josh was very pleasant, professional & replaced the incorrectly installed drain line, showed me before & after videos & pictures, I was so please with Bates I bought their top tier maintenance agreement to make sure I get the best service in Indian River County

I had an excellent experience with Bates Air & Heat! From the initial phone call to the completion of the job, their team was professional, prompt, and courteous. They clearly take pride in their work and it shows — the technician arrived on time, diagnosed the issue quickly, and had our system up and running in no time.
What really stood out to me was their honesty and transparency. There was no pressure for unnecessary repairs or upsells, just clear explanations and fair pricing. It's refreshing to work with a company that truly puts the customer first.
I highly recommend Bates Air & Heat to anyone looking for reliable, top-quality HVAC service. They’ve earned my trust and future business!

Owner didn’t know terms of warranty with Lennox and cost me $800 because I wasn’t told that I needed a certain thermostat installed with the system to qualify. I relied on this rebate in my price comparison.

Follow up service was not good. They knocked loose some of my recessed ceiling lights on installation. I called as I noticed hot air and humidity was getting into the house. The guy that came said he could t “reach it” and left without making sure I was satisfied. Pro is that they did the installation efficiently.

Fast appointment, On time, Kept me in the loop of progress, Great Tech Ryan was a smart guy & found issue fast.
Completed within an hour. Price was reasonable & paid on the spot.
Already told neighbors & others...
Bates will be my future go to for the A/C..

The technician was very informative and professional. I purchased the $100 plan because I will continue to use this company for my AC unit. Recommend to my friends.

5-Star Review for Bates Air & Heat – Vero Beach, FL I had an outstanding experience with Bates Air & Heat during the installation at my new home. Their team was extremely professional, always punctual, and consistently courteous. I especially appreciated the email notifications sent a day in advance to confirm appointments — a thoughtful touch that made scheduling easy and stress-free. The installers did a fantastic job, and everything was handled with care and precision. I highly recommend Bates Air & Heat to anyone looking for reliable HVAC service in the Vero Beach area. — David Ward

Would highly recommend Bates for your AC needs. Honest, fair pricing and exceptional customer service. These days it’s hard to find a reputable business that truly goes above and beyond to satisfy their customers.

We had purchased a house a year ago and our son stays in our guest house with these dropping temperatures. We found out that the guest house had no heat. We called Bates, They sent Ryan to our rescue! He figured out the problem swiftly he was Respectful, Thorough, And got the job done! My son now has heat and we will definitely keep Bates for any future situations!

I had the opportunity to have the Bates heating & Air came out to my house. I called them because my system was not working and we have a four month old baby. They sent out a technician the same day and was able to diagnose the issue and get my system up and going with the repair the technician gave me several options and made the repair affordable. I felt like they were very professional and I would highly recommend them to my friends and family.

Recently switched over to Bates from another company and am very pleased with the service in which we received. I was alerted via automated text when the tech was headed to our location and our tech (Matt) was very nice and respectful when he showed up at the beginning of the service window. He informed me of what he was going to be doing today and wanted to let me know he would be in the attic (where the unit was located) for alittle longer than what I was use to with the last company as "Here at Bates we like to be thorough with readings and pictures of your unit to put into your file". After performing the maintenance Matt went over the details of our system and even reviewed the picture with me. After service, I received the invoice with the pictures which is something I was not use to with our previous company who were maintaining our system for 8+ years. A+ Service here at Bates and I am so glad I took the leap to switch from our previous company to Bates! Would highly recommend!

Tim Jones, service expert just performed a tune up on our ac system. Tim was very professional. We were pleased with his performance!

I recently had the pleasure of meeting Gage from air docs, he came to fix my A/c it was not blowing cold air... in know time he diagnosed the problem and fixed it... Gage was so thorough so knowledgeable and patient with every question I had but most of all he was very kind and a pleasure to work with... thank you so much Gage, we appreciate you 😃 I would highly recommend Air Docs... you will be glad you did

I give this company, and their HVAC techs a solid 10 for being on time, courteous, and performing exceptional work replacing my aircontioner, and duct work! Great communication too! Val Lawlis, RN