Reviews of local pros in Winter Park, Florida

I feel very lucky that I stumbled upon this company and was assigned Langston. He was on time, professional efficient, all the good things. I just moved into a new home with three HVAC units and needed to get acquainted. He was very helpful to me, locating all of them and understanding the needs and condition of each.

He was also able to help me diagnose a problem developing. I’m grateful we didn’t wait until it was a full bone problem.

All in all, I feel fortunate to have discovered such a good tech. I will be using this company to Service and maintain all three of my units here on in. The service was very reasonable rate and even better when you factor in ongoing maintenance.

Much appreciated. Very pleased.

Great experience with Shayla in scheduling and Luis, the tech, was very knowledgeable, personable and thorough. I found my new regular HVAC repair and maintenance company.

Luis Noa was very knowledgeable about my AC system, he fixed the AC very quickly , I appreciate Pro- Tech for sending a good Technician quickly for me. Thank you very much!
Sincerely,
Ketie Valentine REALTOR

Respectful! Company Answered On 1st Call. My rule of thumb. When you leave a message & does not return your call. They are too busy to get your business! Well, I qualified for a 24more 0% on the Premium Package. YOu go PRO TECH!!! 👍🏼

Ryan from Pro Tech did an awesome job. He arrived on time and proceeded to perform Hvac maintenance in a professional and confident manner. I was so impressed i purchased the annual maintenance package to ensure my system operates smoothly.

Protech came to my home for a semi-annual service, and did an amazing job. Our tech, Dylan, went above and beyond, and identified a couple other problems he fixed while on the job. We had also been looking into the idea of getting a UV light on our unit, and Dylan had one ready to go in his van and was able to install it while he was already here for a good price! I certainly will be using this same company (and technician) for all my HVAC services and repairs moving forward.

The photos speak for themselves honestly, but here we go.

I hired Pro-Tech to install an HVAC package unit on my house this summer after a 15-year old 3.5-ton Lennox one finally gave out. I paid over $13,000 to have a 3-ton Daikin one installed in its place. No ducts were replaced.

1. Pro-tech damaged the side of my house (and the new unit) while swapping out the units by wedging it between the house and the hedge. I would have been happy to trim the hedge to clear the path, but I was given no heads up that I would need to do so. I honestly can't fully blame the install team for this. Pro-tech management should have made it clear what would be needed for this to be avoided.
2. The seals to the unit broke within a week, and the unit struggled to cool the house down from day one. I do not think they were attached correctly. They appeared to just be smothered in Mastic sealant.
3. The dog-house that was installed was too large for the unit and had huge gaps along the side between the unit and the house. Pro-tech kept saying they would send someone out to fix the installation and but an appointment was never made.
4. Getting in contact with a manager through their customer service line was impossible. "We'll have a manager reach out." "The salesman will call you soon." I never got a reply in either situation and had to call the general manager directly.
5. Pro-tech didn't try pulling a permit until two days after the installation, and in doing so they sent the email to the wrong email address. I had to call the Orange County permitting office and ask if one had been pulled. It had not been pulled. I then had to speak with customer service again to see what was going on.

Eventually I spoke with Lorenzo, the general manager, directly over the phone. His initial offer for making it right was fixing the install the next morning. I said I'm not paying $13k for this installation even if it is fixed. He offered another year on the warranty, which I said no to. He finally offered a $2,500 partial refund, which I also said no to after speaking with my father who worked in construction for 30+ years.

I am a very patient person. I gave Pro-tech so many opportunities to hear me out to make things right because I didn't want to be writing this review, in the end Lorenzo said I was being "unreasonable". I tried explaining to Lorenzo that I have had to be the one managing their installation process as the customer. Calling to make sure things get fixed. Calling to ensure the permits are actually pulled. Taking PTO from my own work, canceling my own meetings at work, staying in a hotel, etc.

In the end we could not reach an agreement and I asked for a complete and total refund of the system because I had zero confidence in Pro-tech's ability to make this right and I felt disrespected as a customer.

The one positive is the help I received from the two maintenance technicians, Victor and Ray. Both were friendly and genuinely tried to help me in the situation.

Eric did an amazing job servicing my AC. He took pictures of everything to show me what he did and what I needed to do for the upkeeps. He was extremely polite and helpful.

Kevin was an excellent representative of your company. He explained things very well. He was conscientious in his work, polite and courteous.

Langstone was professional, polite and explained everything he did during his time servicing my 2 units! Highly recomend pro tech

ProTech agent, Andre Balfour came to do my six month HVAC maintenance check. Wow - if only all people in the service industry could be like Andre. He was kind, polite, consummately professional and very respectful of my property.
What an awesome experience.
I’d give Andre 10 stars if I could.

Steven was very nice, called out to replace garbage disposal. First quote was over $1000, but went down if I signed up for comfort plan to $720. That’s too much in my opinion. Found another company to come tomorrow, to do the same work for less than $300. Unfortunate as I’ve used Protech before and was happy with their work, but $700-$1000 for a garbage disposal? Just paid the call out fee of $49.

Nick and the team arrived promptly. Explanations were given after the assessment of our unit. He showed me the pictures and explained each one. Definitely I will recommend pro tech to others. And we want Nick back!

Great tech/electrician, Jeremy!!! Very understanding & personable & super knowledgeable! He was very thorough in his explanation of details & is finding ways to get the jobs done even though our house has unusual sets ups due to the fact that it was the model home & office 30 years ago when this sub division was brand new. Plus, our house is 30 years old but Jeremy has good knowledge & experience & can overcome these special obstacles he faces & we are thankful & excited to get the work done!!! We’re glad we chose your company!!! Schedule wise, we don’t need to wait too long they are scheduling us promptly. We needed the pool light done by Sept. 8 & Jeremy is going every he can to make that happen! Even called to schedule us himself while he was here!!! Thank you Jeremy!

Had a routine maintenance appointment scheduled, usually the guys who came in, they looked over things quickly, and said it was fine and then left. Langston took his time, explained everything he would be doing plus showed me pictures of everything. He was very thorough and helpful

My technician was prompt, thorough and professional. He called and had a Water Mitigation Technician at my home almost immediately. The repair to my hot water heater was done quickly and I was able to keep the defective parts for insurance claim. I highly recommend ProTechAirConditioningPlumbingService.

I had an outdoor spigot crack and leak causing me to have to turn off the water main. All they needed to do was replace the pvc and spigot valve. Simple job. It was 1 hr of work and less than $50 in parts. They charged me $1700 for that. A rip off and price gouging. I had the exact same job done on another spigot on the back of the house and was $400.

Great service, the technician arrived so quickly to fix my AC and we were able to get the house to cool down again. I have no hesitation in recommending them

The technicians that came out (mind you, the same day that I called) we're extremely friendly, knowledgeable, and efficient. There was no high pressure to sell even when some additional options were recommended. I'll be relying on them in the future

Dylan knew what he was doing and answered all of our questions. He was very polite and good-mannered.we were pleased that he did not use any high pressure tactics to sell us things.

Michael K., a Pro-Tech technician, came to perform the bi-annual diagnostic on my parent's system per their Comfort Club membership. He was professional, polite, kind, knowledgeable and patient. He answered all my questions and explained things so I could understand them. He wasn't pushy or "salesy" like we've experienced before. Very impressed with Michael and I will always request him going forward.