Reviews of local pros in Winter Park, Florida

The maintenance guy Dylan was great. He really showed that he cared and went above and beyond. He wiped my cabinets down, cleaned the drain line thoroughly, and even showed me what looked like mold or whatever he found in the system. He did everything right. The reason for the 3 stars is because of the other technician, Shane. I’m trying to say this as politely as possible, but he really needs to work on his hygiene. There’s just no reason a customer should have to smell that during a visit. It made things uncomfortable and honestly played a big part in why I didn’t move forward with anything they offered. Dylan wasn’t the issue at all — it was the other guy. And with the prices the company charges, I’d assume deodorant would be included in the employee benefits package. At one point I wasn’t sure if I needed an HVAC repair or a hazmat suit
Like get something for him

Tony was fantastic! Good communication before arrival. Very professional and did a great job on our repair. He also gave us some help and pointers related to other water systems in our house that had nothing to do with his visit. Pricing was high, but fair market price from what I can gather. I also feel like pricing is high on everything and everywhere these days; so maybe I’m not the most objective judge on the cost of living.

I’ll use them again and hope to get Tony again! Thanks guys.

I pay for a maintenance plan with Pro-Tech. They came to do the maintenance on Wednesday the 17th of December. Prior to the "maintenance" everything worked fine. Tech comes out and says i have low pressures in my system. Recommends a leak test at $485. After the "maintenance" the AC just stopped working altogether. Second tech comes out and finds a bad fuse, fixes it for $50. Next day, the AC is running but not cooling. Heat exchanger stops running. Third tech comes out... now they're saying I have a bad pressure monitor. Going to cost me a cool $4000 to fix! $4000!! Absolutely ridiculous. Everything was fine before they touched it. Now its $4000. On top of that, I they cant even get it fixed for at least a week, maybe two, if they can find the part.

Needless to say, I'm pissed and will be canceling my service plan.

Poor customer service with them waiting for them to contact me to fix issues with my system . I have reached out to them multiple times way over a week ago. I am still waiting for them to contact me to discuss my uv system warranty for the uv light dynamic system that was installed by the sister company they took over. I am waiting for the manager to reach out and provide an estimate to have the system lights repaired and make sure the system is properly installed by the United States ac company they took over. Please contact to fix issues thank you.

Austin arrived to change out a leaking hose bib. He was so incredibly professional and resoectful and kind! He finished the work quickly and rectified the issue. He even offered to bring in our trash can from the street since my husband is disabled. His professionalism and kindness are rare these days!! It was a pleasure doing business with this young man! Tha k you Austin for your outstanding service!

Tony Colon took care of me. He was very friendly and found the issue with the system in minutes! He explained what my next steps were and gave really good advice. Thank you Tony and Pro-Tech for awesome service!

Great from start to finish. From sales to install two technicians. Everything was perfect I couldn't have asked for a better situation. Love my new downstairs unit. I would without a doubt recommend them to anyone needing a new air conditioner.

Dylan was amazing at fixing our clogged A/C and checking our unit as a whole. I needed their services after hours and he showed up within 45 minutes of my call. They did a thorough and wonderful job. They also don’t charge an extra after hours fee which stunned me! I highly recommend this company! Thank you Dylan!

I had to have a complete new aircondition system installed in my manufacturered double wide home. They were EXTREMELY nice and knowledgeable . They were very professional and able to answer all my questions . They did a great job and took all of the old unit away also. I wish I could give them a five 🌟 but I really want to give them a six star. They showed up on time did the job and made sure the kept me up to date with the progress. All I can say is I am very happy with the whole team from the sales team to the installers. Great company.

I would like to take a moment to share the terrible experience I had with this company so other customers don’t go through the same thing.

Less than two years ago, I needed to replace the plumbing in my house. The sales representative from Protech gave me peace of mind and assured me this was an excellent company. Despite the fact that the job was relatively expensive, I felt comfortable moving forward because I believed this was a legitimate company that would get the job done correctly. Unfortunately, I was very wrong.

The technician recommended that I replace my water heater because it was an older unit and supposedly would not be able to handle the pressure of the new plumbing. Even though I had never had any issues with my water heater, I trusted their expertise and purchased a new one through Protech, allowing them to install it as well.

So far, the new plumbing has worked, but the materials and finish work were not aesthetically pleasing and did not look very professional. I also had them replace two faucets and shower heads.

Immediately after the installation, I noticed that the hot water did not last nearly as long as it did with my old water heater. I called Protech, and they told me everything was fine with the heater and claimed the issue was with my breakers. I checked the breakers, and they were working perfectly fine.

A few months later, I called again because the water was cold. The technician came out, turned the unit off and back on, and it started working again. He was only there for a few minutes.

Later on, one of my shower heads started leaking, and the handle on the other one became loose. When the technician came, he told me that because I had purchased the shower heads myself (even though they were expensive), they couldn’t do anything about it—even though they were the ones who installed them. I was told that if I wanted them fixed, I would have to pay again.

Now, as of today, my water heater has stopped working once again. The technician came out and said it cannot be fixed and must be replaced. Thankfully, it is under the manufacturer’s warranty, so I will receive a new heater. However, it is no longer under Protech’s one-year warranty, so they want to charge me $1,600 just for the installation, which they claim includes a $400 discount.

I find this completely ridiculous. They chose the brand and performed the original installation, and now I’m stuck paying for the same thing twice and being happy with all of the work they had done. I’m a single mother and I work hard to maintain my house I chose this company because I do not know how to fix anything so I needed everything to be done correctly. I’m extremely disappointed and dissatisfied. I would say stay away from this business.

Cooper was a fantastic plumber! Had a pipe burst on an extremely old water heater and Cooper explained my various options on whether to repair or replace and the price differences. Answered all questions with patience, very professional, and cleaned up thoroughly. Highly recommend Pro-Tech as a company and Cooper as well! Thanks so much for getting me up and running again!

My name is Shawnie Whitaker, and I had Erick Dejesus cane on over today for the AC Check and this guy is amazing. He’s a superstar if I own a ac business I’d steal him, thank you very much for sending this amazing kid over, you should give this guy a raise!!! He’s amazing.!!

Raymond explained everything thoroughly. Of course, I still asked questions to be sure I understood. He was kind & very professional. He went above & beyond all that was asked of him. I highly recommend & will be sure to ask further him on any service work. Thank you so much!

Nicholas did an outstanding job with the all-point inspection on my AC system. He was thorough, knowledgeable, and took the time to explain everything in a way that was easy to understand. I really appreciated how detail-oriented he was and that he didn’t rush through anything. He made sure my system was running efficiently and gave me peace of mind. Highly recommend Nicholas if you’re looking for someone honest and professional!

Very nice and efficient! Our a/c was leaking and they came out within a few hours. The woman who got us scheduled was very nice and great at her job! Our tech Dylan was kind and explained everything to us. They did a great job!

Protech is a a fantastic all around household repair service company. I have been a customer for decades when the company first opened, and they only had the HVAC service. While the company has undergone management change and really grown (they now offer plumbing and electrical services), they have maintained the service quality and friendliness of the original small company. They hire top quality technicians and admin staff. Shirley is an amazing customer service representative. Abel is a very experienced electrician and does great work. Amos is one of the best A/C technicians that they have (and that is saying something because they have a staff load of great technitions!). Lastly; the staff and technicians are always; friendly, professional, and timely. Their comfort club cost is very reasonable. Being a member has saved me literally thousands of dollars over the years, and has kept my systems in top notch shape. In fact when we sold our house and were forced by the buyers insurance company to replace our hot water heater simply because it was over 10 years old (it was actually 17 years old), the home inspector (who was there while it was being swapped out) was shocked at the like new condition of our old water heater and asked if we would donate it to his church for needy families so we did!! That was all thanks to Protech's regular maintenance of our systems. I can and do highly recommend them to be your service and repair company.

Great experience from start to finish.
Abel (electrician) was knowledgeable, professional, and took the time to explain the work clearly, along with helpful recommendations and preventive tips. Everything was done efficiently and with attention to detail, which really gave me peace of mind. Scheduling and communication were smooth, and the entire process exceeded my expectations. I would absolutely recommend them for any electrical work.

Again. The scheduling team was also exceptional—returning my calls promptly, answering all my questions, and keeping me informed about the appointment and technician arrival time. Overall, I was extremely pleased with the entire process from start to finish.