Reviews of local pros in Yalaha, Florida

Run, don’t walk away from this company. American Home Shield sent this company out for our annual system maintenance. They told us both of our systems were in great shape, but we did need to replace the defrost board in the one larger unit. They told us it was still under warranty with the manufacturer so they would order the part for us. They never did. A month later both systems went out on us. We submitted a repair request with AHS and once again they assigned this company. They don’t even respond for two days typically. We called and they couldn’t get out right away. We waited for a call back. After a week we called them again. They couldn’t explain why they hadn’t contacted us. They came out and said the defrost board needed to be replaced, and there may be other issues after. We called the office to confirm they had ordered the board. They said no. It wasn’t covered by AHS. We asked why they didn’t call us about this, they said they didn’t know why. They asked if we still wanted them to order the part. We naturally said yes, but the staff were quite rude about it. They told us the part that was still under manufacturers warranty would cost us $150. We weren’t sure why they part would cost, but we wanted AC back. We said that was fine, we would pay it just to have AC. They said they would have the part In a week which would make about three weeks without AC during Florida summer. We called AHS and after talking to several individuals they agreed to pay for a second opinion. The new vendor told us freon was missing from our small unit, and the large unit not only needed the defrost board, but the condenser coil was damaged and all of the Freon was gone. I know Burleson only makes money from AHS when they do repairs, so I find it very interesting that after they came out our system needed more repairs, which we would have had to put separate service requests in for with AHS. We told the second company to fix our AC unit, which they did at our own expense. We’ve never heard back from Burleson. I’m glad we weren’t waiting for them to fix our unit like they said they would. AHS should be ashamed to ever use this vendor.

My experience with Burleson was the worst I ever encountered with ANY business. They came to my home on a Friday morning, made a diagnosis and told me what parts they would be ordering to get the air conditioning up and running. However, they did not get the paper work to my warranty company until the following Wednesday. To top this off, they submitted the wrong model number, so a week later nothing has happened; I am still without air in FL. I tried to discuss the issue with the owner, Andy, but he became incensed and hung up the phone. The office is very incompetent, they have no follow through. I recommend you not use them

I was assigned Burleson by American Home Shield. Initially I was worried when I read negative reviews however I was so impressed with them. Karrie the scheduler was super nice and very flexible. We used them 2 or 3 times already for repairs. Then we recently needed to replace our HVAC and used them again. The techs that installed, James and Nicholas were awesome! They were friendly yet professional, very knowledgeable, left the area neat and clean and went out of their way to make sure we were all set and comfortable before they left. And they gave us helpful tips. The owner Andy is very nice and cares about his clients. We will continue to use this company in the future and highly recommend them.

We have AHS who contracted with Burleson to have service done. They had scheduled to come to the house between 10 and 2. They never showed up. I tried call the number listed on the service request several times and never got an answer or even voice mail. Contact AHS and even they tried to contact Burleson without success. AHS stated they would send them email to have them reschedule. This is the second time we've had to deal with Burleson. Stay away from them, if possible, unfortunately this is the company AHS deals with.

After dealing with my AC working intermittently since July. I contacted my home warranty company for the 7th time and they finally had burleson services come out, Mike was very friendly and professional. The company itself was on top of it once they got the work order. Thanks to them we finally have an ac that is working again!

I've unfortunately had to use Burleson Services because of American Home Shield multiple times. One time the tech was lazy and misdiagnosed an issue. They never even looked inside the air handler to check the board and the relays. Another time they came to the property knowing the system was a geothermal system as they have looked at the system before and I told them when I scheduled the appointment. However, five days after the appointment for diagnosis (tech was over an hour late) Burleson decided that they don't work on geothermal systems. You simply can't trust the techs or the managers of this company.

My home warranty company, AHS, assigned them for our service call. I was concerned when I read the really bad reviews and low ratings; however, my experience was excellent due to my interaction with two employees...Lisa, the scheduler, was professional, polite, and efficient. She worked hard to schedule a Saturday appointment at no additional charge! Chris, the technician who came to service the A/C unit told us that he was a new employee (only 2 months with this company) and he was knowledgeable and efficient. It is because of those two employees that I am able to add a positive rating for the company!

We have a home warranty that required us to use Burleson or another company. We originally went with the other company because their reviews were a little better. We ended up being without a/c for 3 months (in Florida 🥵). My son has asthma and other medical issues and we were having to use a lot of his rescue medications that we don’t normally have to use. The other company tried to “fix” our 26 year old a/c unit when it was leaking. They came out twice and after the second time it just completely stopped working. After that they wouldn’t answer our calls or the warranty company’s calls. So the warranty company changed our contractor to Burleson and I am so glad they did. I wish we would have went with them to begin with. They put a rush for someone to come out since we had been without a/c for so long. Literally the day after they came our warranty company had approved for them to put in a new unit. Burleson had to explain to them why we needed a new system vs. repair. It did take a few weeks for everything to come in but that was not their fault as it had to come from our warranty company. Every time I called the ladies I spoke with were so friendly. Very thankful to have a/c again!

My air went out in the hottest record year 2024 and I have American Home Shield Insurance! Thank goodness! This company came out as quickly as possible and Mr. Andy repaired it in minutes! I am so grateful for their service. The lady at the office was a pleasure, she helped me even though the system was down and made sure to follow up on the technician arrival time!!! Thank you so much!!

Amazing service! From the phone call to Lisa in the office who was so wonderful, professional and empathetic to Mike the Technician who troubleshooted and replaced a capacitor and got our house cooled down in no time. During my service request, Lisa scheduled the Technician for tomorrow morning, but called later the same day to say they were able to move their schedule around and we’re here the same day! Wonderful company! Health and Joy to all of you, Doris Carter

Every time I called, I was pleasantly greeted with an upbeat attitude from Lisa. She's always so sweet and I feel taken care of

I'm using them because of First American home warranty. Burleson had been great. Andy was the technician who came over and he took the time to explain the issues with my AC unit. Both our units will be replaced tomorrow. I will update my review afterwards.

After reading horrible reviews on this company, I was already angry that my warranty company sent another low rated contractor and was contemplating the problems before they happened. I can not tell you how pleasantly surprised that I was! My whole experience with them was great. Lisa, who set the appointment was very nice and super pleasant to talk to. After setting an appointment for our A/C which had stopped working, which sucks when you're in Florida, Lisa called me the day before the appointment as a reminder and again was very sweet and easy to talk to.
Our contractor, Mike showed up on time the following day and put a lot of time in trying to figure out the problem. He was very pleasant and a very nice man whom we felt was very honest. After finding the problem and repairing some issues with the air handler he even checked the freon for us. You have know idea happy one can become when your house is 90 degrees and begins to cool down again!
I wanted to be sure and leave a great review for them as after reading all these bad ones, I'm frankly taken aback as we received very professional and great service from some very nice people that got the job done and gave us a thirty day warranty in writing the work they did. Everything was perfect from start to finish!

This is my first experience with this company through American home shield. My husband and I suffered terribly with the heat with a broken air conditioner over the Labor Day holiday. I called American home shield and was scheduled for Wednesday between 2 PM and 6 PM. Burlinson‘s office called And stated they had a cancellation and were able to come out on Tuesday at 4:30. They were so professional so kind and so wonderful that I would not hesitate to have them repair my air conditioner in the future thank you to both office staff and Mr. Mike.

Burleson was assigned to us through American Home Shield after the first company could not make the repair for 2 weeks. Not only did they schedule our repair much sooner, they moved us up when they had a cancellation. Lisa in the office is as sweet and professional as she can be while Mike the technician was so professional. He explained everything that he was doing. He went looking for the small repairs first and went the extra mile to check out the whole system even after finding out it was a just a plugged drain. Could not be happier with this company. So often you can feel taken advantage of when it comes to home repairs. I will not use anyone else for our AC services.

Business was contacted through AHS warranty. Technician showed up, according to the time frame given. He was very knowledgeable and very thorough. Explained everything he was going through the checks and tests. About an hour later, the outside unit has new parts and the house is cooling as it should. Only cost to me, was the service fee through my warranty company.

Excellent customer service. I used them because American shield home warranty assignee them to me, but I am happy they did. Georgia was always in communication with me on when the tech would arrive and was always friendly and caring. My particular issue was hard to diagnose (I’m fairly good with diagnosing), but they came in and was able figure out what was going on. I’m back up and running and plan to use them for my yearly service contracts going forward for all my units.