Home Services reviews in Doraville, Georgia

Literally the worst cleaning service ever! Not only did they do a terrible job of cleaning including not even bothering to clean the cabinets, stove or fridge like the deep cleaning service i paid for. They also scratched my brand new floors I had been in the condo the morning before and came back to find long deep scratches across my new floors right inside the door from them dragging in their equipment. I sent them photos but they refused to do anything and charged me for the deep cleaning service which i never received.

These people are crooks don't waste your time!

Do NOT use this company when looking for a cleaning service in the area. Horrible experience. Had a 2-4 time slot, never receive a call with expected time, had to call after 4 to see if anyone was coming and finally someone shows up at 4:45. Besides no acknowledgment of the late arrival, the cleaning job was extremely poor. I live in an apartment and only asked for one (small) kitchen and bathroom to be cleaned. The person in the kitchen talked to her friend on the phone the whole time and "cleaned" with one hand. The person in the bathroom was done in ten minutes tops. Found dust and grime left in various spots all over the bathroom that was deemed "clean" as well. I only asked for one hour and they talked with each other to finish up the hour then left. To top it off, I was overcharged after all this and no one will return my calls.. would NEVER recommend.

Molly Maid showed up for Amenify which is a subscription service at Nine15 Midtown. The cleaning is TERRIBLE! Looks as if nothing was cleaned and rushed job. I would never recommend Molly Maid either as they were the ones dispatched for the job. The cleaners ran out the house and I wasn’t even notified prior so I could inspect the work. I could’ve done a way better job but I’m pregnant and due any day. The showers, kitchen and bathroom all get a ZERO! Horrible! DO NOT USE SERVICE from Molly Maids!

They were great and fast and very professional! I've used Molly Maid of Buckhead for a year now and every time I get a different team and they are always really great. This last time I used #5 and now I will request them. They are AMAZING!!

Horrible experience trying to set up an appointment with this company. Though they're one company at face value, Molly Maid apparently has "territories" where different franchises manage different areas and our location falls on the border of two territories. We tried setting up services on Saturday and was bounced back and forth as neither territory took ownership nor called back. We tried calling back yesterday with no movement and then again this morning, where we were greeted with apologies (which I appreciated, companies make mistakes). We were assured we'd receive a call to get this handled shortly thereafter, but 7 hours later nobody reached out. I then called back only to hear the same "oh you're in the other territory, let me transfer you" only to be told we need to speak with the first territory manager. I don't doubt they do great work and their CSR folks were pleasant over the phone - but this was a horrible customer experience. I will never recommend Molly Maids nor use their services again.

Carolyn, Blair and Britney with Molly Maid of Buckhead did a fantastic job cleaning my mom’s apartment. They were thorough and meticulous. And as importantly, they were all so personable and pleasant. Highly recommend them.

I had been a client of Molly Maid of Dunwoody for almost two years until a few months ago the service changed over to Molly Maid of Buckhead. After their recent service today, I had to spend an hour scrubbing my hard wood floors to remove whatever was left to "soak" on them. These "over shiny/polished" floors looked terrible after one walk across them. Worse than before they had been cleaned. Also, my socks were so sticky I had to take them off. I called to report the issue and scheduled a return clean for the next available time for my schedule (sorry, I work too). Being that it couldn't be same day, I scheduled for the following day (Thursday). While I appreciate their willingness to come back out , there was no way I could continue to spread the "probable Murphys oil overuse" over the rest of my house. Hence aftee spending $150 to have my house cleaned and then spending more than an hour cleaning up after, I've sadly canceled this service going forward. I'll research other options

Follow up as of 10/07/21 5pm - I received a text mesaage the morning AFTER my review was posted/day of service from "Paul" requesting a call to discuss the problem I experienced. Unfortunately, I was unavailable that day (in the office vs working from home) but replied this morning saying I was available anytime all day to discuss. I then followed up end of day asking if I perhaps missed his call. He did call me back after my 2nd text and apologized that he missed my message and they couldn't satisfy my request to repair the issue within my time-line. I need to RE-STATE this wasn't something that could wait to be re-addressed/cleaned. I don't know why I followed up and reached out twice to have this $150 disaster fixed. Only confirmed to not trust this Molly Maid location

Amazing services by the Molly Maid Buckhead team. I continue to be impressed by their professionalism, punctuality and attention to detail. It’s an absolute pleasure when Carolyn at Molly Maid Buckhead along with her team service my home! The house is always immaculate following their monthly visit, and I couldn’t be happier!

As a closing gift to my buyer, I asked Molly Maid of Buckhead to clean the buyers home before she moved in. They did a great job! They were quick to respond and customer service was Awesome! I will refer them and call them again. Thank you Buckhead Molly Maid for a job well done!

I read reviews about this cleaning company and thought that I would give them a try. I spoke with an agent and asked her about the bad reviews and she informed me they were under new management so the bad reviews had been something of the past. I trusted her, she was friendly, and gave me a great rate. I was told I would have a team on site between 12-2. On the day the service was supposed to come out, I got NO PHONE CALL or email. I had to call several times and even email them to see where my team was. Finally at 2:30 I got a representative on the phone who offered me 15% off and said the team did not let management know that they were running behind. I had to cancel the service because I had to be out of my apartment by a certain time as this was a move out cleaning. This was a terrible experience and I would think twice about trusting them about being on time!

We had used Molly Maids for a few cleanings at the end of 2019 and was paying around $85-$95 per cleaning for my 1,000 square foot home. Team 5 did an amazing job. A typical clean for our home usually took between 1.5 - 2 hours. I contacted Molly Maids a couple of weeks ago and was told there was a switch in ownership and prices had gone up due to COVID and quoted $145 for a cleaning. We decided not to go ahead with it, even with the almost 200% price jump. Over the phone, we set our appointment time for 11:00am, but wasn't told this would be a window. I got an email the day before the appointment stating the cleaning window would be 9am - 5pm. I replied to the email stating that window wouldn't work and that we needed to stick to the 11:00am appointment time. I received no reply to the email so I called Molly Maid again to get clarity on the appointment time and was told me the window was incorrect and that they'd be able to make it to my home 15-20 min earlier or later than the appointment time, depending on the previous home and proximity to my home. Totally understandable.

I then received a text message the day of the clean that they needed to come an hour and a half earlier or later due to the timings of cleanings in other areas. We had work meetings but were able to adjust accordingly - again, not ideal, but understandable.

My home was cleaned beautifully, but they then charged $255 to my card for a two hour standard clean due to a computer generated hourly rate, not the rate we agreed to on the phone, but thankfully removed the overage after I called again and spoke with them on the phone to get a little more understanding.

The house was cleaned very well. I can't give a business 5 stars with having to ask a few times for invoices and dispute a charge. I also appreciated I could get someone on the phone to deal with the mistakes and miscommunications. If you want a beautiful clean for a higher price, Molly Maids is great. The administration was a little messy but with the knowledge that COVID has changed how businesses work, there's grace there, I just had higher expectations for the cost.

The ladies are always very kind and thoughtful of me. I’m partially disabled and their service takes a huge load off of me. Prompt, dependable, thorough and very reasonably priced! Our condo is clean and tidy now. Everything shines and it smells so fresh & pretty when they’re done. Use nontoxic cleaners. Also they are kind to my dog which is important to me! The same team will come every visit if you wish. Happy customer!
Atlanta, GA.

The ladies did a wonderful job of making our house look incredible for the pictures for the real estate listing. It is an 80 year old house and it took a lot of work to get it into shape from our end and theirs. We really appreciated their hard work.

Team 3, Latiera & Carolyn did such a great job today cleaning my home! Great attention to detail, very thorough, and took the time to really get everything shiny and fresh. I’ve been a customer for about a year now and plan to continue using Molly Maids. Great service at a fair price, flexible on scheduling cleanings to accommodate your needs.

We walked in to our new apartment that we were supposed to move into that day and it was absolutely FILTHY. We were panicking trying to find someone to clean the apartment ASAP and one of the first places I called was Molly Maid. Renee was extremely helpful and kind and was able to get cleaners out to me within 1-2 hours and was able to stay within the price I needed!! The cleaners did an AMAZING job and I was so thankful for them! I could not recommend Molly Maid enough - fantastic customer service and fantastic cleaning service!

Team #4 did amazing work for our deep clean! Kimberly M. And Etyl were lovely. Quick and efficient cleaners and knew exactly what to do. Did not need my help, so I was able to run errands and get a quick nap in. First time client of Mollymaid and we are most definitely using this team for our services again! :)

Being an Anago franchise owner has been great.

Yohany and her team are consistent, dependable, and an overall joy to work with. Highly recommend Anago for any of your cleaning needs!

Great company with a plan to keep your facility clean. The crews are always polite and efficient and any issues are addressed immediately. Great customer service and they have been very helpful with their diligent attention to details during these times with COVID-19.

As a franchise owner I’m very pleased how Anago cleaning systems operates. Definitely would recommend to family and friends or anyone who is interested in opening a franchise.

As a Franchise Owner, Anago are very dependable about offering greater contracts ( than the current one) monthly. All payments are given out on the specified date. Such a great company to become a partner with.