Plumbing reviews in Marietta, Georgia

I came to Ferguson plumbing they gave me the wrong part so when I came back to get the right part I had to paid again for the other part because they said the person that due exchange wasn't there and told me to come back later to return the wrong one when I returned I got charged 25% restocking fee this is crazy I ask them where does it said that when you purchase the product and got told "no where we just do is part of doing business"

Expert staff helped me find my needed shower valve and they had it in stock great selection for all plumbing needs.

Great place! Short wait and the staff was very knowledgeable and got me the part I needed quickly!

Well done, with help, Thanks Ferguson for having the parts.

Very helpful and friendly. Had difficulty finding the adapter I
needed and wasn't sure if it's name but they not only knew what I needed they had it in stock.

Alexis made the pick up experience very easy. Next time I purchase it will be locally.

Mickey , Luis, Steve , and Chase top notch behind the counter as well as the rest of the team that makes any order or project great ! Amazing team here highly recommended for any and all plumbing needs .

Forget the big box stores, shop where the professionals shop. If they don't have it, or can't get it, you probably don't need it.

Pro plumbing parts with tools , they have best selection of repair parts . Great staff to help find item.
inside sales pro - Ms. Chelsea helped get our customer back on line

Ferguson is usually on the pricier side of the supply houses but it is worth it. Today they were the only ones in a 50 mile radius with an 80 gal water heater. Bless them

Very helpful. Made a mistake, but was quick to rectify. Will use again.

They say on the website to call for price ,been on the phone for an hour, the operator said they are busy since they service the whole state of gerogia. So how is somone suppose to get a price if No one is avail le to give you one

Paul Campbell saw me looking lost and came and asked me what I was looking for. He found my whole list and wrote up a quote for me. During this process he opened the door for a guy with his hands full and greeted several customers. Quite pleased!

Come here this morning for a price pfister Cartridge. Staff here are sooooo warm and nice, They helped me to search their inventory and then recommend me to some other pro shop to find it. They are the BEST!

The employee that I spoke to was a jerk and didn’t even attempt to help me find a replacement part for my faucet valve, which was unknown brand. It was his approach and arrogance to the topic that made him a jerk. I do not recommend buying from this place solely on the fact of how I was treated.

Needed a part for installation - work crew at house - part was ordered for next say delivery. Problem is product sent via UPS so delivery is by end of day - effectively losing a whole day of labor - wish Ferguson sales rep better understood our needs. Disappointing first time experience.

These guys really hate their jobs. Might treat contractors ok, but I was there as a retail customer. I was waited on by the counter supervisor who was discourteous in answering my question and acted like he couldn''t be bothered. Watched as another customer was waited on by another "customer service" guy who was rude to the customer and red-faced. I would avoid at all cost. Not used to this level of rudeness in the South.

Ordered a State Apollo water heater through these guys. Lead time they gave was 2-3 weeks. Called 2-3 weeks later and took 3 days for David to get an answer from C.J. that it will be an additional 2-3 weeks. Obviously they forgot to order the heater. I would not recommend these guys to my worst enemy. If you forget to order something, just say so. Instead, these guys lied their way into a larger hole. I can see now why thousands of Ferguson employees are losing there jobs.

I walked in with questions about how to fix my shower head and left with answers - and even more than that - the feeling that they really care. Don’t waste your time at HD or as the Lowe man on the pole - Fergueson’s puts their customers first and makes you feel good that you walked in. Thank you again for your kindness and generosity.

Spoke to someone on the phone about ordering 2 wall hydrants. The person gave me models numbers and said they had 2 in stock in Marietta. I arrived at will call and they hand me 1 Emax water heater. So I was pretty confused on how that even happened so I go to the counter to order the correct parts and they didn’t have anything in stock. Idk why they don’t have qualified people working the phones or why it doesn’t go straight to the counter but I just wasted almost 2 hours of my day plus the additional time to go to another supply house to get the parts.

Unless you’re in the plumbing trade, they really aren’t interesting in giving you any help or spend any time with you. This was my 2nd visit in as many months and both times they acted as they couldn’t be bothered by helping me with a plumbing part I needed. A shame really :(

Update after response from Ferguson: It’s a little late. Two back-to-back bad experiences is enough. After getting absolutely no help when I came in to Ferguson’s, I went to another retailer who spent a little time asking me questions and actually appeared like they wanted to understand my plumbing issue and help me. After talking with me and explaining what he recommended, I ended up spending about $125 with them. More than I originally anticipated but a much better repair after all said and done. Guess where I will go the next time I have a plumbing need?