Constraction reviews in Stockbridge, Georgia

I read the reviews given to this company after being told that my HSA insurance had already commissioned them for my plumbing work, Naturally, I was dismayed and frustrated at what seemed to be a company that did lackluster work, had unprofessional employees and sought to undermine insurance to get extra money from their clients. I spoke with Beth on the phone and asked her about the negative reviews and expressed my desire to not go through the issues expressed by many in the comments section. Beth assured me that many more customers are pleased than disheartened by their work and scheduled my plumbing specialist for the following morning ( today). When Trey arrived I was cautious and (sadly) anticipating shenanigan's of some sort but when he began to diagnose the issues, explain to me the faults that created them and then seemingly fix them, I was extremely pleased. Trey explained to me in detail what had caused my issue and even went above and beyond my initial issue to fix my leak above my water heater, adhere my carbon monoxide line properly and coach me on what to buy in the future if these problems ever occur again. I can't speak for anyone who's had a bad experience with Bestway but my experience was prompt, on-time, kind, prepared and went above and beyond. This is a company I am happy to have used today. Trey is a great employee and is extremely knowledgeable and I proudly give them 5 BIG STARS! If you are doubting because of the reviews like I was, speak to Beth and request Trey, he's the man!

Our toilet has a broken flange and needs to be replaced along with part of the pipe. Daniel the service tech decided this was not normal wear and tear and that American Home Shield should not cover it. We called AHS and they said the only reason they were denying our claim is because of Daniel writing on the service report that it was not due to normal wear and tear. I don't know how sitting on a toilet for 32 years, making it loose, and eventually breaking the flange is not normal wear and tear! So they got our $75 service fee for doing nothing and also want us to pay $500 for the repair. No way are we giving them any more money. We will be having a reputable plumber fix this repair. Don't use this dishonest company!

Avoid this company as if it was the plague. Based on other consumers' reviews, it seems like this is company is crooked and unprofessional. HSA warranty deployed a technician from this company on Nov 17. The technician claimed that he would submit a claim to the HSA Warranty of his diagnosis. I followed up on Nov 19 in regards to the status. BestWay Mechnical told me that they had filed the claim and that they were waiting to hear back from the HSA warranty. It is now Nov 26 and I have yet to receive a response or status update from either company. I called this company and no one picked up. I was unable to leave a voicemail as it was full. Frustrated, I contacted HSA warranty and was advised that no claim was filed by this company. It is infuriating that that I have a major home repair issue and neither side is accepting responsibility for the delay. Additionally, based on other consumer reviews, in the event the claim is denied, I will be auditing the claim submitted to see if the denial was done in good faith or if BestWay Mechanical submitted fraudulent claims to intentionally have the claim be denied. I am deeply concerned of collusion due to the fact that HSA warranty is continuously and voluntarily contracting with BestWay Mechanical even though there are numerous complaints.

American Home Shield needs to remove this company as a contractor ASAP. Anthony came to assist with a simple service request (tub not draining in primary bathroom, hot and cold water reverse in second bathroom) After arriving 2 hours late and being VERY rude, he proceeded to cut into my ceiling to check the second bathroom. After (barely) 'checking' he said that he could not fix the problem that day, but could return privately (outside of the AHS policy) for $600. He then 'checked' the draining issue, and stated that he couldn't fix that either as I needed to cut into the walls to replace ALL of my plumbing pipes, and he was unauthorized to cut. Interesting - as he had just CUT INTO MY CEILING. He was in an obvious rush to his next call and spoke to myself and my partner in a terrible manner. I paid a service for absolutely no work, poor treatment, a hole in my ceiling AND was
pitched a $600 repair outside of my contract. I called AHS the same day he left and asked that BestWay be removed as a contractor on my account. This was a terrible experience. STAY AWAY

My home warranty contracted them to replace my water heater , they charged $600.00 to to add pipes that already come with the new water heater. I was grossly overcharged , was no drilling or opening new lines , just replacing the water heater, I have photos to prove everything that I’m stating , this was a complete ripoff. I will be making a complaint with the BBB . Also thanks for nothing American Home Shield. I am a senior citizen on a fixed income I had to take out a loan to pay for this. .

Bestway Mechanical came to my home to repair our bath faucets. Cody the technician barely touched the equipment and made a eyeball diagnosis that the entire faucets needed to be replaced.

Cody than goes back to our home warranty (American Home Shield) and reports a diagnosis that repair was due to customer’s lack of maintenance. Upon receiving the determination, I immediately reached out to Bestway to discuss. I knew this had to be a error of some sort. I spoke to the owner Scott. Who denied that such a diagnosis was submitted even though I verified the diagnosis 2x with two different warranty reps. Instead of Scott following up with warranty company he doubled down with this reply..via text

“I have talked with my tech and the screws are all rounded out and the metal is broken due to over tighting. And that is excessive force. And there are no brand names on faceplate in order to get replacement parts. So we would need to replace whole valve. With the screws being stripped out he cannot take it apart without damaging the trim package and stems. And with no names on faceplate cannot order or find correct parts. And it would be cheaper to replace valve. Evidently when the valve was taken apart before and put back together that's when the damage occurred.”

I than had warranty company send another company for a second opinion. Company came out and actually did work. Replaced a faulty stem and order us new knobs and faucets. Everything covered. Everything working.

I followed up with Scott this morning and informed him of the outcome. I also expressed that either his tech was being lazy or biased. Biased because of the egregiously wrong diagnosis of not maintaining the equipment. Which I couldn’t understand since the tech didn’t even put his hands on anything.

I give a warning..POC beware…something about this whole encounter was off. On top of that, the company exercised no diligence in following up with the warranty company to verify diagnosis submitted nor sent someone else out to review what their technician reported after being invited to do so.

This HVAC provider was assigned through my home warranty. Their first available appointment was 6 days after my unit stopped working. They were able to get my unit working, but it was overall not a great experience. I was asked to rate them for my warranty company and when I rated them "just okay" I began receiving multiple confrontational emails late at night - SUPER CREEPY!

If I could give this company a ZERO I would. They are a company with absolutely no integrity. Their technician, if can call him that, came to fix 3 plumbing problem at our home and wrote up bogus diagnosis so that the home warranty company wouldn’t cover the repairs. For instance they said we flushed our toilet too hard so the flow valve broke. I’m like I’m a grown woman and why would I be angry enough to flush the toilet aggressively when I get done using the bathroom. I really couldn’t believe my ears. In fact I could not believe they were even repeating what he said. Please Do Not Let You Home Warranty Company assign you this vendor. You will be highly disappointed. They are absolutely the worse.

BestWay Mechanical answered a service call and came to the rescue to fix a toilet leak that had been running for days. Per the water company 65 gallons per hour. They replaced the valves in under an hour of arrival and no more leaks.

My home insurance company used this company to come out to my house to inspect my sink and faucet because it just stopped functioning out of the blue. Their technician Anthony came out and I started to explain to him what was going on and before I even got to the real issue, he started telling me it’s not covered and it’s not broken from normal wear and tear. My young daughter who isn’t even a 100 pounds soaking wet was the last person to use the sink and she didn’t do anything forcefully to break it. It just literally stopped working. It’s over 10 years old, from the previous home owner. He had an attitude and was very rude and refusing to let me show him the issue. I was very dissatisfied and disappointed. He was saying just because it stopped working, doesn’t make it wear and tear, it had to be from force. I tried to explain and reason with him but he took a picture and walked out. Very unprofessional, rude, and not helpful at all.

Contract with america home shield.Service person repaired two leaks , he gave accurate diagnosis after other company repair did not work. The service person is respectful and punctual.Great job and we are very satisfied. He also was asked about damaged stopper in 2nd restroom and did a quick adjustment. A toilet tank water too high and he made a quick adjustment here too. Initial repair needed a part and instead of waiting for an ordering part, he drove to home depo to get part to repat sinks. Outstand, A 10.

The best thing this company has going for themselves is the young lady, and older man that answers the phone. The technician I had Cody, does not know what he is doing. He needs more training. Bestway should not even be in business. This company was dispatched out to my house, after I told the young man where the issue was he claimed he fixed it, due to it coming from the sink. I told him he was wrong. He left, I ran the tub and water started pouring from my ceiling. I called him back immediately he had been gone exactly 2 min. He told me I needed to contact American Homeshield and place another service call because he had closed mine out. The company ended up sending him back later that day. Cody drilled a hole in the ceiling and put one in the bedroom trying to find the leak. Then tells me that I have to wait to see if American Homeshield would cover the cost. Well when Cody wrote up his report he put that the leak wasn’t normal wear and tear. I got a second opinion and they said Cody did not know what he was doing. Not only that but it took me 2 days to get another plumber out. Cody never stopped the leak. I was told he could have atleast capped it and he didn’t. The water continued to leak and my carpet in my bedroom got wet, and mildewed. Cody did not do what he was supposed to do. I contacted him numerous times he wouldn’t answer. The company he worked for didn’t know anything. This company is a horrible company with incompetent people. I have a 11 month old baby who had to breathe in that mess. A problem that could have been stopped. Not fixed but stopped. Do not do business with this company, and if Cody shows up close the door and demand someone else!!!

Tanner was my technician and he was great with the estimate he didn’t take long to send the estimate to my home warranty company , he came back and installed my water heater so far so good i recommend him for his professionalism and honesty.

I used my home warranty and this is the company that they chose to service my home. NATE was so knowledgeable and helpful. He referred a mitigation company that was prompt and just as knowledgeable as him. I'm grateful for NATE because he made this whole situation better for me.

Bestway Mechanical sent a technician to install my new hot water tank and charged me $750 for modifications that my HSA warranty should have covered. I had to dispute the charge with my credit card company in order to be refunded. I received an apology from the company, but after reading other Google reviews, it seems this is a common tactic with Bestway Mechanical. I was out of town for 3 weeks after the installation, but once i returned home and began running the AC again, I noticed the conduit into which my AC drains flooding. I called a different technician to check it out. Apparently, Bestway's technician drained my old water tank and all of its sediments into the conduit causing a blockage. The new technician even pulled out part of a PVC pipe from the drain. The appointment ended up costing me $325 bc they had to use a snake device to unclog the conduit. He also told me BestWay's technician used very expensive material for the installation which would account for the $750 upcharge they tried to stick me with afterwards. If you're going to try to milk your customers like this at least double check that the job was well done.

This company will try to scam you out your money. Their Plumber Dustin told me that my water pressure had nothing to do with the leaks in my home that it was not high enough, but yet his company forged a different report to my home warranty to tell them that it was my water pressure, which was false everyone was in cohoots with each other and then try to tell me that I had to knock a wall down for $8000. When I got a brand new watet heater in the same spot with no additional money less than what they were charging, they will lie to get more money for their company as well as for the, the warranty company they work for do not trust this company. They are a scam and we'll try. To steal your money, I filed a BBB report and they won't even respond to it because they know that they are in the wrong and I have all of the proof so please do not trust his company. There is a reason why they have less than three stars review

I have to say that after reading the negative reviews I was very amphrensive. When I met Cody, he was very respectful and listen to my concerns about the leak coming from the upstairs bathroom. Cody could of patched up the pipe and called it a day, but he decided that it would be best to replace the the pipe since it was an old copper pipe.
He fixed the problem and stayed to make sure that there where no leaks.
Thank you Cody. I hope you get some recognition from your boss. Also thanks to the dispatcher that kept me informed at all times .
Two thumbs up 👍 👍

BESTWAY is best company that I have experienced through our home warranty company. This was the second time we’ve been serviced by them and have great professionalism, awesome experience and outstanding follow through. I highly recommend them for all your services!

I have American Homeshield warranty. BestWay was the contractor I chose in my area. They were polite, prompt, professional. I had my water heater installed within 2 days of the call. Great experience with Devin very personable and professional.

Dusty was prompt in showing up and he was very polite, professional, polite and very friendly. He was upset having to wait for me an extra four minutes. He then proceeded to show me exactly what he was doing. He explained to me what needed to be done in order to fix the problem/issue that I was having with my water heater. He filled out his work order and gave me a copy. Hopefully, I will be able to work with him and his company again, when my part in this whole ordeal is done. Thanks to Dusty and BestWay.

Best Way Mechanical Inc. never seems to disappoint. Today we had our kitchen faucet replaced, a small toilet repair, and a small bathroom sink repair. Dusty was the technician during this appointment and I must say he’s consistently professional, friendly, and overall gives outstanding customer service. Professionalism and problem resolution is always on point. Best Way is definitely the best way!!