Reviews of local pros in Tucker, Georgia

I had a rough journey with this company. But overall, they had a good installation, The customer service in the higher up branches of the company are very good, and the problems I had they made right and corrected them. Their customer service on a call in level definitely need some improvement along with their communications within the company, but overall I give them 3 stars.

I had an issue with my heat not working so we called out ACS to take a look. Jarrett was on time and fixed the issue in less than 15 minutes! He also made recommendations on how to run our system more efficiently. Thanks ACS!

Great first experience with these guys when our heat went out just as family was arriving for the holidays. Prompt and professional service at a reasonable price.... We will definitely be using them for routine maintenance and service moving forward.

Techs are nice. But we had our unit replaced by ACS three years ago. Since then they've had to come out three or four times to fix that unit. Well, our A.C. is once again NOT working. I've felt for a while that ACS is the problem. I'm a stay at home mom, and I'm tired of seeing ACS in our house. When are you going to fix our unit? While I'm thankful it's under warranty, I hate feeling stuck with you.

First time maintenance service. Provider came at the scheduled day and timeframe. It all went well without any surprises. I have a special filter need so told them up front what was nerded, and the tech had it with him. Glad this company was recommended to me.

Josh Pinson and his crew at ACS are excellent in every aspect. They are always very responsive and cordial. They installed a complete HVAC system for us including the smart thermostat and explained everything in detail.I have been a customer of ACS for over 30 years and have never been disappointed. Needless to say we will continue to be a very satisfied consumer of a ACS services.

Jimmy came to check out my system. Quickly found that the power fluctuations the night before scrambled the thermostat. He did not have the correct thermostat in his truck but had one that would at least give me heat for the weekend. Installed it and I was good to go.

Matt came in on Monday and quickly put in the new thermostat.

A+ super friendly guys who explained everything.

I was very pleased with ACS from the call for service to the finished job. Aaron took the call & was real pleasant & set me up an appt. This was the 1st place I called & didn't get an answering machine. Matt while enroute to let me know he was on the way. On arrival Matt was professional, courteous, knowledgeable & assured me he would get my AC going again.He promptly trouble shot it & gave me a reasonable price before promptly finishing the repairs. I highly recommend ACS Air conditioning.

I've been using ACS for about 13 years now. I have never had a bad experience. They don't try to oversell you, but do explain your options and the best deal that may work for you. I, mistakenly, had Montcreif come out once. The technician wasn't a bad person, but did say that they would not likely service my unit again as it had run it's course and would be out of compliance next time it needed something. He was trying to get that sale of a new unit rather than help me maintain a still well-operating unit.

Well, it needed something today. I called ACS, going back to my old faithful. I had an appointment by 10am same day! My technician, Nick was fantastic!! Courteous, professional, kind and knowledgeable. I got a great price and therefore got the maintenance program for the remainder of the life of the unit. He even was able to detect that a neighborhood mutt had been doing his #1 on my unit threatening the integrity! When I do need a new unit, which won't be too far down the road, ACS will be getting that business.
Thank you ACS for hiring excellent techs that truly represent the quality of your company. I also told Nick that I'm proud to support a family-run business during these challenging times (covid).
I'm sorry I cheated on you and it will never happen again. LOL.

Excellent experience! Strongly recommended!

We bought from ACS Heating & Air Conditioning Inc. two Mitsubishi multi-zone heating and cooling systems that included two outdoor units and four wall-mounted indoor units. The experience was great from the first interaction with the sales team (Josh Pinson) throughout the completion of the installation, as well as follow up call after the installation to check if everything was ok. We strongly recommend ACS as well as Mitsubishi, our experience could not have been better. We had the systems installed in late June 2018 and working 24 x 7 since keeping our house cool.
We had couple other quotes from other companies. We decided to go with ACS after we met with Josh, who was very knowledgeable, answered all of our questions, and helped us understand very quickly what is needed to meet our requirements and fit our layout. In that early stage of estimate/consulting we had better experience with ACS than with others. Josh contacted us within a day after we submitted a request to Mitsubishi’s website, asking for local authorized contractors. He showed up exactly when he said he would and throughout the entire project ACS was always on time as scheduled.
Moving forward to the installation that was scheduled for few days later… ACS team showed up exactly as scheduled. Nice team, helpful, and top-notch professionals. They completed the project in couple days as promised (despite the rain). They were very accommodating as we had other constructions going on in the same space and fairly messy environment for them to work in, and they were flexible to coordinate with the other construction crew. Due to our mistake, we asked ACS to run again, and differently, electric wires to one of the system that was already installed, and they were nice about it and made the change as we asked.
Bottom line, we are very pleased and will certainly call them again for future projects and we strongly recommend ACS and Mitsubishi to others.

We have used ACS for regular maintenance of our HVAC systems for years, and just purchased a new system for one that finally required replacement. The ACS team did a great job not only installing the new system, but also re-working some ducts and vents that had never been done properly since the house was originally built nearly 30 years ago. As a result, the cooling is consistent and comfortable across all rooms for the first time. The installation technicians really took the time to do it right, and we are very happy with the result. Highly recommended.

ACS Heating & Air Conditioning was awesome to deal with. I had multiple problems with my system that included a circuit board and also a blower problem. They did a great diagnosis and gave me an accurate and timely quote to fix it or replace it. They also gave me the pros and cons of whichever decision I made. I really appreciated their concern for my expenses. I decided to fix the problem and they came out promptly and had it running smoothly in one day after I gave the order. I would recommend ACS to anyone looking for a trustworthy company.

Great service, friendly and professional company. I highly recommend them.

I noticed today that my thermostat was indicating BATTERY. I called and Christian came out immediately and went ahead and did my routine service that was scheduled for a few days later. I really appreciated the promptness in the service and the friendliness and kindness of Christian. Thank you so much.

I found this company in 2001 after two other vendors were unable to fix my system. Somehow, they managed to keep my system alive and kicking for 19 years. They seem to retain staff as many I saw year after year. I am nowhere near wealthy, so their skillset has been deeply appreciated. My system is not up to environmental codes, so this year I was finally ready and able to invest in a new system. The sales team worked with me to pick the right system for my budget and need. They listened, were respectful and patient. No hard or long sell from Josh, which I very much appreciated. The installers were fabulous. They provided great instructions, were timely and efficient, and their clean-up was spotless. This is a class A company. Diverse too!

Disappointing!!!! I truly wish I would have waited possibly did a little bit more research before I allowed Anytime to service and replace my air -conditioner.
1) The sales rep. That came into my home to take the order gay false information. Pertaining to how many days it would take to put in the air conditioner and another issue.
2) The installers were an hour later than the window I was given in reference to the time and I was told I was the only customer for that day for the two installers showed up at my home.
3) The installers then left 5 hours later they worked a half a day. Which of course meant they were going to take longer than what the person indicated it would take to install the air conditioner.
4) the installers removed my old air conditioner and leaked freon on my lawn and in front of my home on the asphalt which have left a huge stain that look like someone tried to change all out of their car and all leaked all over the asphalt. It also stained my lawn but the oil spill is what I want them to clean up and I asked why they didn't clean it up then stalls just drove off they left it and it has been a task just trying to get this company to come and clean up this field and it was Freon that has leaked out of the air conditioner on the asphalt and look just like a huge oil spill. They have given false information each time they say they're coming to clean it up and no one has arrived to clean this Freon spill which should have actually been cleaned the day off the spill. I'm so disappointed and I wish I would have done more research I wish I would have waited. I hate dishonesty. If you're a company that stands by your your work and you speak that you clean up behind your installers then clean up because these two installers did just the opposite they made a mess and left it and it's taking basically an act of Congress just to get someone to clean up what they created their mess. I would not refer them to anyone and regret using them.

I had my home a/c unit repaired by ACS technician name KJ, he took every necessary step to diagnose the problem and he concluded that the compressor needed to be replace since the unit is still under warranty a new compressor was ordered through carrier and it was replaced about two to three days later. He also replaced the thermostatic expansion valve txv that cost a little bit more than i anticipated for replacement cost but overall the tech was knowledgeable in response to all my questions and patient too. I will have to give him A+ for a work well done

I highly recommend ACS Heating and AC in Tucker, GA for your HVAC needs. I recently had to call ACS on a Saturday evening to trouble-shoot my furnace that had stopped working. Nick, the on-call tech came out and found the problem and on Monday morning, ACS was ready to come out and install the part that was under warranty.
ACS serviced my original HVAC system for many years and I bought my new HVAC system from them in 2023. They always provide prompt service and their techs are courteous, friendly and knowledgeable.

Nick Smith from ACS Heating and Air came out to look at our AC today and he was able to fix the issue right away. He was friendly and helpful. I asked a lot of questions that he answered in detail. We will definitely request him in the future if we need anything from the company. Thank you for the very quick response time (we called this morning) and excellent customer service!

Zack took care of the AC REPAIR at our studio.

VERY PROFESSIONAL ! Showed up on time and took care of my Air Conditioning problem promptly. MY GO TO GUYS!

Very satisfied with the service very pleasant explain everything , very professional Ida Crawford