Solar Energy System reviews in Honolulu, Hawaii

Dan and Pat were my technicians that came to my house to troubleshoot my solar inverter and they were awesome. They were on time, professional, and respectful. They knew exactly what the problem was and worked with the manufacturers to help me get a new inverter. I want these gentleman to come and install my inverter when it comes in. Also, because of them and Nikaa, I will refer Pacific Panel Cleaners to everyone. This is the #1 company you want to service your solar system.
Mahalo
Steve

Pacific Panel Cleaners did and excellent job cleaning my solar panels. The encounter was efficient, professional and cheerful. I would recommend them.

1. annual cleaning & service for 29 PV & 2 solar panels.
2. job completed in estimated time including clean up.
3. third year of my contract
4. same crew, thus experienced & familiar with our systems & roof top.
BMS

From the company website to my first contact on the phone, PPC is ready and happy to help. Professional staff and Maui manager Ryan himself a real pro. He informed me of problems they found in the cleaning/inspection process explaining things well and answering my questions. He promised a written report with photos and delivered quickly, with a list of recommendations and plans to remedy. I am pleased to be on their maintenance program which gives me a secure feeling. Having had solar water since 1981 and PV since 2012 I've never experienced such excellent service.

Pacific Panel Cleaners has been my cleaning my panels since 2020 and every year, they have always done an outstanding job! They are truly dependable and I would recommend them to anyone that I know! Mahalo Pacific Panel Cleaners for always maintaining my panels in perfect condition!!!

This is the second time I've used PPC to clean my solar panels and Solar water heater panel. I had utilized their services over 3 years ago and had been negligent in following up for subsequent cleaning. I recently signed a 5 year contract for annual cleaning. Neeka was great to work with as was Doug who did the actual cleaning. I like the fact that as part of my contract they would act as liason's of sort with my solar contractor in case of any issues. Solar contractors are notorious for not responding after installation.
After the panels were cleaned, Doug reviewed the work with me and answered some questions i had. I later received a detailed written report with photos of the work performed and on the condition of my panels ( lots of bee pollen( shit) as well as the condition of my PV system. Satisfied Customer!

They installed our solar bird fencing. Did an amazing job. Looking forward to having them clean our panels yearly. Mahalo

I highly recommend this company. They do great work and workers are always on time, friendly and respectful. They've cleaned my solar panels for 7 straight years.

Aside from cleaning the solar panels, they inspect my utility meter, breakers, micro inverters, modules, clamps/bolts, wires, mounting hardware, flashings, roof penetrations, junction box and conduits.

They meet with me before they start work and when they're done to go over what they did and if there's anything I should be concerned about. When they email me the invoice, they include an inspection report (about 10 pages) with details and photos of everything described above. They even monitor my system remotely and lmk when there's something wrong. When a micro inverter went bad, they worked with Enphase to provide a new one under warranty and only charged me for installation.

This company is awesome and one of a kind. You rarely find companies like Pacific Panel Cleaners. I don't think any other solar panel cleaning company in Hawaii can match their service and price. Give them a call and see for yourself. This is one of the few companies I can refer to my family and friends with the utmost confidence.

Since installing RevoluSun Solar System, we have had a great experience with it -Michelle has been very helpful, attentive, and willing to assist us in anything we asked her about. She has always been available to assist me in whatever I needed her to do at anytime - She is #1 person in the company. Mahalo, Ken Young

We started with buying PV panels in 2009. The service and timeliness continued when it was time to install Tesla wall battery backups in 2021. Kevin Holder and the install team are awesome!

RevoluSun did a fantastic job installing our PV system and the system is saving us money! We would like to commend Ian Crumpton and the entire team of professionals during these COVID times. They were responsive to our concerns and always kept us " in the loop" throughout the process. I am confident the RevoluSun system will provide us the power for many years to come!

Great Experience! Bill and the whole crew was very knowledgeable and they got my system up and running in a timely manner. Everything was planned out and scheduled without delays. When I had a problem, the techs was there to get my system going. Awesomeness!

I love my solar system. It is top-notch. Bill S. is an excellent salesperson. Had a few issues with my overzealous HOA and Revolusun handled it professionally. Great team of people. I felt like they really took care of me and are saving me thousands of $$$ a year on HECO bills.

Among a million issues (non responsive, schedulers not tracking what work was or wasn’t done, sending the team to do unauthorized work, sending them on the wrong day/wrong time, etc), we’ve been waiting 6 months for them to fix the mapping for our phone app. They won’t respond to calls or emails. The install crew is nice, but the rest of the company is so unprofessional that it overshadows any positives. As I’ve been telling friends and neighbors, go with a different company. You’ll be much happier.

Just wanted to share a great experience with RevoluSun and Michelle Chung. Shopped around and got a lot of quotes bc it was a considerable investment and realized that even though RevoluSun was one of the biggest and well known companies there prices were considerable cheaper than less established competitors and they had the Tesla battery which I really wanted. Ran into problems with permitting bc the house I recently purchased was built in the early 70s. I was very discouraged and didn't want to go though with the PV system. However, Michelle Chung and her expert team guided me and facilitated the project way beyond the scope of her normal work.
I would encourage everyone to get a PV system through RevoluSun. They will guide you though the whole process and make you feel comfortable and really take the time to explain and answer all your questions.

Had a multiple number of split systems installed. Project manager, and installers did a great job. Only complaint was the lag from contract to installation timeline. However system was installed before the summer heat and follow up assistance from RevolSun was commendable.

About a year ago, I had a PV system installed with battery backup. Recently, we've been having severe electrical issues at our home, with lights flickering, breakers tripping, etc... I called twice to see if I could technical support, and I never received a call back. I hired an electrician to troubleshoot, and it looks like Revolusun did not ground our breaker. From what I understand, they used a temporary ground and forgot to put in something permanent. Now my $7k powerwall is not responding to the app. Revolusun, if you want this rating revised, please return my call. Thanks.

Update: I'm updating my review to 3 stars. After posting this review, I received a call from Mura at Revolusun, and she was very helpful in resolving my issue. She sent a crew down to make sure that everything was ok with our breaker, and sent us a check to cover the cost of the electrician I hired.

Update 2: We ran into an issue with our panels not generating power last week, and I left a message with Revolusun on Sunday, and received a call before noon on Monday. It was Mura, and she, again, was very helpful. She was able to determine that our inverter went bad, and will be sending a crew to replace it this week.

Update October 2022:

Alright, so three years later and a bag of bad feelings, the worst happened. I noticed my Solar wasn’t working. I went to check it, and noticed the inverter was switched off. I did the online recommended trouble shooting, basically turn it on and off at various levels, but no dice.

Despite the less than stellar initial experience, I knew I’d have to call revolusun as they had all the info and warranty on the product. I was certain three years wasn’t a typical shelf life for such a critical component as the inverter!

Thankfully, revolusun really was in the ball. I got back with our sales person point of contact, and he thought much of the issues I brought up had been resolved two years prior.

I will give some grace as the hang up was he thought a piece of paperwork was delivered but had not. Then Covid hit and obviously, communication, and follow-up was lost.

Nevertheless, after this initial contact, revolusun actually took the opportunity to makes things right.

Someone came out within the week. Saw the inverter was essentially fried. They installed a new inverter in a surprising turn around and with much more seamless communication. Even with issues with inverter supply, they were able to make it work.

So for those who have had problems, don’t give up! I now really regret giving up after no follow-up. And, I now know how to make things more seamless on everyone’s part.

I used to contact our sales person for updates, but then he’d just have to ask the scheduler. This added an extra person, and we’d be playing phone tag with sales, they’d be trying to get scheduling, and then scheduling would have to chase install/electricians.

Now, I’d just call revolusun and ask for the scheduler directly. Also, what makes things hard is the installer isn’t always an electricians. So, the electrician installed the inverter then the solar specialist linked the inverter to the system. So, this all takes time and multiple visits.

There was a chance for miscommunication, as the office didn’t realize the solar specialists wasn’t able to hook it up after the electrician was done, but just calling scheduling direct was able to resolve the issue pretty quickly.

I’m happy I followed-up and implore others who haven’t had the best experience to call back, as revolusun actually did want to make it right.

I’d still have to give four stars as the original issues can’t be forgotten, but the turn around time from finding out my inverter was cooked to back up and running was less than a month. As many may be aware of there are unbelievable supply issues going on, I was pleasantly surprised.

Whether communication has simply improved, or I had bad luck the first time, I’d say give revolusun a chance. I’m happy in the end, and they seem to stand by their product and will resolve issues that do pop-up down the line.

Original review 1-star, abridged for character limit:

I had a pretty terrible time with this company. I understood the long wait for approvals from the state and there were issues with timing of the construction of our house. However, the lack of contact and responsiveness from the company was so abysmal, we had tons of problems. We were recommended the wrong inverter size after increasing panels. They didn’t communicate well, and didn’t install our panels in time for move in despite tons of lead time.They turned on our system but didn’t check the meter, and we got charged for energy sent to HECO!

They tried to “make it right” promising all sorts of things, but, again, never followed up on any of their empty promises.

In the end, I really regret not going with another company. Even though revolusun were so slow to contact us, we kept on thinking we put so much time and energy into this company we can’t go back. But , that’s dumb and their terrible performance in the beginning should’ve been a big red flag at the start. Don’t let sink cost fallacy make you regret this because EV panels cost us over 50k. Find someone else to assist you with your solar needs.

Excellent customer service, quick responses to all my questions. Quick quality installation, and I’m so happy with with my 18 solar panels and Tesla power wall 2 battery. My wife and I both work all day, and we the AC every night, and all day on weekends— once the battery is charged, the rest of the energy my panels produces feeds the grid, which I get money back for from my utility. My average monthly electric bill has been $26 (the minimum). Go with Revolusun, and you will win at life

We worked with professional people at RevolSun during installation of our solar panels. They were very helpful in answering our questions and responding to issues of concern. We highly recommend using RevolSun team for your solar project.

The whole experience, from my first contact with Julian Ritchey to the last contact last week, has been exceptional. I had a slight glitch in the installation of my batteries and Julian never gave up on my issue. He kept in contact, responding to my emails with alacrity, until the job was finally completed. I think any other manager would have given up on me but not Julian. While he is a wonderful contact, this is what I wrote about my last contact with the RevoluSun team. "Again, I was impressed by the quality of the RevoluSun hires. The two men were polite, verbal, concerned about the batteries' noise and engaged in trying to find a solution. Instead of brushing me off, they offered a solution." I appreciate the work that you, Julian, and RevoluSun has done on our behalf. Big Mahalos.