Solar Energy System reviews in Honolulu, Hawaii

Very smooth experience so far. RevoluSun has made the solar installation experience painless. Thank you!

Yesterday I waited all day for the employees of Revolusun to show up for a repair of a broken item that happened three months ago. I called at around 4:45 no answer and left a message hoping to receive a call by this morning. nothing so I called again. Only thing is a recording that said leave a message again
Is this practical for a professional business
Phone calls are normally returned the next day. Can you imagine how I wasted my day.
Prior I was making $20,000 month. You break that down in days. No return call nada.
People think about your next solar company

I’ve used RevoluSun for both my HVAC system and my solar. In both experiences they have gone above and beyond expectations. If I ever need any of the products they offer in the future they will be first choice.

You can see the true values of a company with something doesn’t go right. I have had my HVAC system for a few years now and had a few of problems with the unit. RevoluSun has always been quick to respond and to solve the problem. This is a company I trust because they have shown time and time again that they stand by their work and will ensure its quality. I would recommend RevoluSun to anyone and I myself will be returning customer.

As an existing customer, the company's follow up is non existent. I had to remove and reinstall my PV panels because my roof was bring repaired. It took me months to schedule a removal for September 2024, with numerous unanswered emails, and only getting follow up when I called to yell at them;. even though I emailed them in May 2024. And now we are nearing the end of January 2025(!), my PV panels haven't been installed again even though the repair was finished in Nov 2024 and I emailed them numerous times to follow up since last year, and either they don't answer emails or they say someone will get back you to get on the schedule after they finally decide to reply. I already paid 50 percent down ($5,000) for the project. This is honestly the worst and most painful experience of any company I've dealt with, especially since we started with them we've probably spent close to $50,000. I highly recommend you look elsewhere if you want a PV system because if you need any type of customer support, you won't get it . From the picture below you can see my panels on my lawn waiting to be installed as of Jan 21, even though my roof repairs were done in November 2024 (!).

I have overall had an excellent experience with Revolusun. Their crew is very knowledgeable and they do a great job from start to finish. I hope they continue to provide superior customer service to their existing customers.

We are very pleased with our PV installation by RevoluSun. The process went smoothly. They were organized, efficient, and professional. The salesperson was friendly, patient, and knowledgeable. She right sized the system we needed. The installers worked quickly and were respectful of property.
They did not leave a mess. The engineers and electricians were thorough. When we experienced a small glitch, they were quick to come to the house and worked diligently until the problem was discovered and fixed. The system has run smoothly since then and we are pleased with the new, very low, electricity bills. It also feels nice to be going green! Our experience with RevoluSun was top-notch and we highly recommend them.

I recommend RevoluSun Solar, the staff is knowledgeable not just on installing solar panels for your home but also how to keep them working at top shape. The cleaning crew after washing the panels, they checked the system to ensure it was in top state. If you are looking into solar panels for your home I recommend RevoluSun Solar!

Never disappointed. Two interactions with REVOLUSUN have been fantastic. First was initial install of panels and battery. They asked us how we managed our day to day, then made a recommendation on what we needed - DID NOT TRY TO OVERSELL! Honest appraisal, liked it with the conversation that if necessary, could add to our solar system. Which we did. Second round was just as productive as the first. Team was on time, on target, and upgraded our system with additional panels and battery. Showed us how to manage the app, and cleaned up prior to leaving. We did have a glitch with the new POWERWALL II, which customer service immediately found a replacement, scheduled an install, and ensured all was working properly. 100% happy with Michelle, Gavin, and Seth ++ their support teams.

Recently moved to Hawaii and purchased a home. Moving in was a little difficult and we discovered the Solar Hot Water System was a little tired after many years of service. We only had hot water on sunny days and only at certain times.

We called numerous local plumbers but they all recommended contacting RevoluSun Solar.

I called and was connected to Mr. Marty Shaffer who listened carefully to my needs. Marty is the most competent technical salesperson I have ever communicated with. He understood my situation and offered to come out to my location to evaluate my requirements. He looked at every aspect of my home and suggested a plan of action. He suggested RevoluSun Solar have one of their company engineers review the site to make certain the plan was engineered to perfection.

Revolution sent out a special engineer who reviewed the proposal and made suggestions. She was absolutely amazing climbing on the roof, measuring and documenting the locations and existing plumbing. Ms. DeTure listened to all my concerns and developed an engineering plan that made me feel comfortable. She was sensitive to my every question and answered them all. Truly a person that cares and knows her stuff.

Today I am sending in my final payment and am 100% satisfied with all the perfect work the install techs and electricians accomplished. The work is so well accomplished with every detail completed with perfection. The team members all the finest people you will ever have work on your home. I feel like each of the members became my personal friends.

In summary I can't wait for the Photo-Voltaic project to be designed after I save a few more dollars. My family and I are taking hot showers every day and night thinking about how wonderful this experience was.

I have found a GEM of a company that provides the Best Service with the Finest Professional People. This is a Triple A Company.

Jim Linnen

I overall had a really nice experience. The primary driver of our pleasant experience was due to our project developer, Marty Shaffer. Marty was very responsive and worked hard to understand our needs for this big project. Installation was seamless.

My biggest complaint was the engineering/design side. I felt like their interest was in finding battery and solar panel locations most convenient to the install team, not necessarily what was best for my situation. However, by working with Marty, he helped us work through some of those issues.

My suggestion: work with Marty if he's available. Trust the install process. But make sure you get exactly what you want with the design process, and you'll be happy. Would recommend overall.

I contacted Revolusun when we bought our house, primarily to decrease our electric bills. I was contacted by a very knowledgeable sales rep who explained the ins and outs, discussed no interest loan for start up and gave further recommendations on products we hadn’t considered. Over the years they have been available to fix minor issues and even came to repair my existing solar hot water heater which had issues. I’ve recommended them to friends numerous times and still get thanks for that, though it’s the company that earns those thanks. I would recommend then for everything: solar hot water, PV, battery backup, and split system AC.

My RevoluSun experience with installing our first set of PV panels & back up batteries has been exceptional throughout the entire process. Everyone we worked with from our initial inquiry to finish were professional, knowledgeable, and responsive. We are happy with our system. Thank You Ian, Kamana and the entire RevoluSun team!

Revolusun’s customer service used to be amazing- that’s why I went with them 3 times .

Now they have switched to a Filipino call center base- absolutely horrible- I can’t get anything done or fixed- they have no idea what’s going on with my system.
The technicians that work for them are still great- if I can ever get them out… this was a horrible cost cutting measure that mgmt chose- they need to go back aaap or they will lose a lot of business

Revolusun by far out shines its competitors. We are pleased with their superb customer service, superior workmanship, and cost efficient products. Ari, Elijah and the Revolusun team exceeded our family’s expectations. If you are shopping for a solar company that is fast, knows their stuff, and truly cares about their customers, look no further, I highly recommend Revolusun!!!

Quick installation for my solar and new AC. However, my almost 2 year old AC unit cut out. Called for service. A day or two later, I receive an email saying we are almost ready to schedule your appointment. In hawaii heat. Extremely unsatisfactory. No one has called to find out what is going on with my ac or we will be out there soon or a couple of days.. nothing. Everything else is good. Repair service sucks.

We went with RevoluSun about two years ago for install of new solar PV and battery storage. Overall, we are disappointed and do not recommend them. We decided on RevoluSun because of their size and longevity, use of W2 employees, and warranty. After the sales agent passed us off to the rest of the company, our experience has continued to deteriorate. Throughout installation we almost never spoke to the same person twice. We had a ‘Project Manager’ who came to the house to take measurements and I believe drew up our system. He gave a long list of additional equipment we needed with a mostly unsatisfying answer as to why it’s needed or why it needs to be located here or there. I have experience with electrical distribution systems and reading electrical/construction diagrams and was able to "approve" our design. A customer seeing these documents for the first time would not be able to. Once approved, we never heard from the project manager again. On install day, the crew attempted to install several pieces of equipment in the wrong places and attempted to install a few pieces of incorrect equipment. The crew did not have our plans on hand and did not appear familiar with them at all. Post installation we had several outstanding install concerns which were addressed by an electrical supervisor visit to our satisfaction. In the almost two years of operation we have been greatly disappointed with our system reliability and RevoluSun’s service. We have power optimizers fail regularly, I check my monitoring app daily for failures as RevoluSun provides no regular monitoring. With a failure I need to call and no available phone numbers lead to anyone local. All numbers go to an offshore call center, which has been one of the worst I have ever interacted with. The agents at the call center refuse to transfer me to any other agents, their supervisor, or anyone local. They agree that a component has failed, and submit a warranty claim for replacement. They then say it will take 2-4 weeks for the part to arrive. Four weeks later, I call again and am typically told ‘the part arrived yesterday, we will push this to the scheduling department and they will call you to schedule in 1-2 weeks.’ I typically call daily at this point. It is unacceptable to me to spend 4 weeks waiting for a part, 1-2 weeks waiting to schedule, then ANOTHER 2-4 weeks for an appointment, as they tell us to anticipate. This ordeal results in approximately 6-8 weeks of system degradation for every failure. We have also had a few software issues and roof leaks resulting from optimizer replacements, all with similar sagas. When our parts and labor warranty runs out it will probably be cheaper to replace our system with a new company than pay whatever unknown amount RevoluSun will charge us for each equipment replacement. When techs do finally arrive, they are respectful and professional. They are mostly removed from the call center, but hear it from every customer. In summary, could we see into the future we would have used a different company.