Home Builder reviews across the US

I am a CB Jeni townhome owner in Flower Mound. I bought a home in January 2023 with them.
Ben Russell (Sales Manager) and Felipe Robledo (Construction Manager) made my home buying experience wonderful! Buying a house is a big decision. Ben was there for us the entire way up until my move-in and still there if I need anything. Felipe took over within a few weeks prior to my closing and made amazing things happen quickly. I had some minor issues after move-in. With just one text or call, he is there to fix it next day. I'm very happy with the overall quality and details of new home but I am also pleased how Ben and Felipe communicate with me. It made feel so comfortable to see how professional they are.
I strongly recommend buying a house with CB Jeni.

Do not buy from them! Scam is too positive of a term. Bought a new build from them. Should have known we’d have long term issues when they ignored the third party inspectors report we had done and they told us they took care of everything on it. Found out they addressed nothing on it as things in the house are failing and needing completely replaced. Unsafe electrical work, fire hazard because of improperly installed microwave. Hole in the wall that was never repaired, just had a board glued over it. AC done by amateurs, no return air anywhere on first floor, we’ve had to replace multiple parts entirely and it still doesn’t work correctly. Subfloor is broken upstairs leading to cracks in the grout and splitting tiles. Struggling garage door opener motor. Had to replace faucets already because they either used such cheap ones they expected them to break soon or they were damaged during install. Gutters leaking. Didn’t properly drop cables through the wall to the first floor so we can’t get proper wiring for the house without spending to cut into the walls and floor. Lights have the same issue as the faucets, way too many LEDs have been replaced, either cheap products expected to die or faulty wiring. Garage was unfinished. 2nd floor violently cracks when walking on it, not a settling issue, has been like this since move in. Much of the first floor wood was poorly done, not level or glued down. Chunks and chips out of the granite. Had to replace all the toilet internals because the toilets stopped working properly. Numerous door hinges are completely stripped, had to remove screws, fill with putty, rescrew. Shower door doesn’t close properly, misaligned when built. For a new build, this is in worse shape than many used homes. They took advantage of us because we were young and out of state, trusting their reporting and their word when they said they took care of everything from the inspectors report which was done during build. How they can get away with the dangerous electrical work and feel any sense of pride is beyond me. I’ve held off writing this review for a while but now that they’re done “helping” us, I had to warn others. DO NOT USE THEM AS BUILDERS.

Don't recommend buying from CB Jeni. Home less than 5 years old, have had multiple issues almost from day one. Multiple contractors who have come out to the house have commented on the poor work. Had an entire undermount sink collapse and the contractor recommended I reach out to the builder due to the poor quality adhesive used. Multiple leaks, circuit failures, cabinets falling apart, just much more maintenance than you would expect from a well built home. Even when I first moved in and tried to contact them when I was under warranty, they were extremely unresponsive.

I own a CB Jeni townhome in Heritage Creekside in Plano. I bought a spec home in October 2018 with them and the house had some decent upgrades that came with it. The sales agent was amazing (Benjamin Russel) and he threw in blinds, refrigerator, washer and dryer on top of the promotion they had going on at that time. The builders were great and their first year warranty response was great too. Before the year was up, I had them fix some minor issues and repaint stuff and they did all that.

The Frigidaire appliances they installed aren't too great though and I had to get my microwave fixed. I also had to get a handyman to fix my pull out trashcan cabinet fixed despite having them fix it during the warranty period. Their service was fine but their quality was average.

I am currently under contract for another CB Jeni home and while the layout of the house is beautiful and the community great (super excited to move), the sales agent is not very good. I will edit my review with details on the current experience once I close on the house because I'd rather not create complications with my purchase. The builder is decent though and pretty responsive. They recently transitioned from designer sessions to CB Jeni X and there are some pros and cons to both now.

Avoid CB Jeni at All Costs!!!

Our experience with CB Jeni was an absolute nightmare. From the very beginning, the staff displayed an appalling lack of professionalism and basic human decency. Their rudeness was consistent and deeply unsettling. The sales rep Clayton is so bad at his job!

More alarmingly, we encountered blatant racism throughout the entire process. Dismissive comments, condescending attitudes, and a general feeling of being unwelcome were constant. It's clear that CB Jeni does not value diversity or treat all customers with respect.

The quality of their construction was also subpar, with numerous issues discovered after move-in. Their customer service in addressing these problems was equally abysmal, further highlighting their disregard for their clients. If you mention an issue to them that should be fixed before move-in, they will THREATEN TO CANCEL your contract!

We strongly advise anyone considering buying from CB Jeni to look elsewhere. You deserve to be treated with respect and to work with a builder who values its customers and delivers a quality product!

We purchased a new townhouse in Plano at Heritage Creekside in December 2024. After moving in, we encountered multiple issues that needed attention. However, CB JENI Homes, represented by Beaux Keyes, repeatedly dismissed our concerns and failed to provide reasonable solutions. Our key issues include:
1. Garage Floor Cracks – We reported extensive cracks in our garage floor during the walkthrough, but Beaux Keyes insisted they were “normal” and refused repairs. However, shortly after, the garage floors of the two adjacent townhomes—built on the same foundation—were repaired for the exact same issue. Despite our request for equal treatment, our request was denied. This selective repair policy is unfair and discriminatory.
2. Hazardous Nail Heads on Carpeted Stairs – Numerous nail heads were protruding along the inner edge of our carpeted stairs. My son suffered a toe injury as a result, and when we reported the issue, Beaux Keyes advised us to walk on the outer edge of the stairs to avoid the nails. This is unacceptable and creates a safety hazard for our family.
3. Electrical Issues – The GFCI outlet trips every time we plug in our refrigerator. Multiple visits from the electrician failed to resolve the problem, and we were told that we should replace our new refrigerator instead of CB JENI properly addressing the electrical issue.
4. Ceiling Repair Issue – A few deep, visible repair lines were left on our ceiling. When we requested a proper fix, Beaux told us repair it would “make it worse,” leaving us with an unacceptable cosmetic defect in our new home.
CB JENI Homes' failure to properly address these problems demonstrates a lack of commitment to quality construction and customer service.

I’ve had the same thing happened with my floors. I moved in in 2021 to the townhomes and then in 2022 my whole first floor had to be redone because of tiles cracking. Thankfully, they did cover the replacement of the repair. But then again in 2025 my tile started to crack again.

Great quality home and design. The company is great to work with and is customer driven. Highly recommend considering a CB Jeni Home if you are in the market for what they offer.

I’m beyond frustrated with the tile floors in my home. After just four years, they’re popping off like they were never properly installed in the first place. The tiles are buckling, cracking, and lifting all over—some have completely shattered, and parts of the floor are now downright dangerous to walk on.

It’s clear that CB JENI Homes cut corners here, whether it was cheap materials, poor adhesive, or not prepping the subfloor correctly. This isn’t just one or two tiles; it’s a widespread, structural issue that shouldn’t happen in a home this new. I expected better quality for the price I paid, and instead, I’m left dealing with this mess. If you’re considering buying from CB JENI Homes, I’d think twice—this kind of workmanship is unacceptable.

Since we moved into our home we found sloppy or unfinsihed items however worst of all we got to our first winter and we have had to sit with a jacket on in our home as the windows leak so bad there is a breeze and we get ice on the insode of the wndows. They claim they are an energy star builider?? They were kind enough for me to fight my own battle with the wndow company and Brandl didn't do anythign to correct except play guessing game or go radio silent!. GO with a pro not Brandl.

Brandl Anderson made buying and designing a new home so easy and seamless. I am moving across the country to my new home and it feels like I am moving down the street. Their constant communication with me was incredible which made building with them even better.

Brandl Homes are all beautiful and our buying experience was exceptional. Stephanie was so great to work with. We absolutely love our home and couldn't be happier!

Overall it was an excellent experience building new home with Brandl . They are real professionals and take you step by step with details so that you don’t miss anything . I am glad we built with them . Special thanks to Jeremy , Jodi for helping us through the entire process .

Brandl has been amazing to work with. We absolutely love Jeremy, he has been very helpful during the entire process. Jenny H., Jennifer S. along with John the job supervisor all made this process a good experience. They should be named the super J team! 😃

I purchased a spec home shortly before completion and after all selections had been made. I love the design choices and all the little extra touches included in the home. Purchase, closing, and move-in process was a breeze. Have received a quick response to questions after closing, as well.

Awesome agent to work with: Curt. He was very helpful throughout the entire process from A-Z! We picked Brandl Anderson from the Parade of Homes and fell in love with their homes. Highly recommend going through this builder if your looking at building your own custom home!

Should actually be zero stars. They were our “custom home builder”. What a joke. What set me off today was ANOTHER leak from our pipes in the basement. This has happened MULTIPLE times and the house is 7 years old. From the beginning of the tear down of our original house, where the abatement team stole a ton of our tools and tried to break into our garage…to the end project where our contract stated Poplar wood and they used ALL MDF. Horrible builders, horrible experience. Could go on and on about how terrible they are.

Brandl and Anderson made our dream come true by building us a home within our budget in Bloomington. Once we signed a purchase agreement, process was seamless. They worked hard to meet requests and deadlines, quickly responded and resolved and issues that came up. Special thanks to Matt .

Disappointed and Tired...an honest father's review, from a United States Marine and a Law Enforcement Officer.

We've truly enjoyed everything up until today...My beautiful wife and I have a one-year-old baby boy and wanted to expand to a bigger home for our ever-growing family. Two months ago we fell in love with one of BRANDL ANDERSON'S homes. Today, after two months of meetings, after two months of floor plan reviews and preparing, we received a DENIAL on our purchase agreement that we signed two days ago. At that meeting, we handed over the LARGEST check we'd ever written, took a chance with a builder we knew very little about (but trusted) and then placed our little pink SOLD sticker on their lot map. Photos followed, we hugged and kissed and then drove home through a rainstorm to see our baby boy and told him that we had bought a new home.

Today our REALTOR was forced to call us and tell us that our purchase agreement was now denied because BRANDL ANDERSON and the developer decided they didn't want to let our style (not color) home into the new neighborhood.

Mind you; this is the same style home we had been discussing and planning to build in this development for the past two months. Our realtor said that they had never seen a denial on a purchase agreement for a new build in their lengthy, very lengthy career. It seems unbelievable to a young, successful, new family that BRANDL ANDERSON would just pull the towel out from underneath us this far along.

Clearly there are many good reviews for this builder here but it's tough to be one they didn't care bout. No one should have to break news like that to their significant other after a hard days work...especially two days after we hugged, kissed and placed our SOLD sticker on the lot map.

What did we do wrong here....

Sincerely,
an honest man, a veteran and and a true tough first experience

I discovered a water leak in the master bathroom on a Thursday evening. I sent an email to the warranty department that evening, not expecting to hear anything back right away. Before 8 am Friday morning I had an email setting up an appointment to get it fixed. Wenzel was here around 8:30 that morning, to fix it. While arranging this I talked to Jodi about a few other issues and she wrote up the service order and everything was taken care of right away. I have been happy with their response time and also love my new home.

Brandl Anderson built a great house for us. We love it. They are very professional and maintain a healthy relationship with the customer. They provide great customer service end to end. They met the date they promised. No delay on the closing. Great options included in the base price. Reasonable upgrade prices. Above all great job with each and every aspect of the new house.
They provided $3000 escrow incentive towards our landscaping which is a great program but tied us to no major upgrades after completing selections. Only area for improvement we could suggest is providing some minor changes flexibility to the buyers and not impacting the incentive.
All in all we are extremely satistfied customer for Brandl Anderson and would highly recommend them to our frens and others looking to build new houses.

Thanks
Sujan and Shrijana