Home Services reviews across the US

As always the technician was personable and very efficient. He is an asset to your corporation. My lawn looks great and is weed free. I highly recommend!!

Dealing with this company has been a nightmare. If I could give them a negative rating, I would. First of all, when I ordered the service I explained I needed something that would kill wasps and horseflies. I explained that we have a pool and right away the salesman said "Oh, certainly! You don't want your kiddos getting bitten or stung." So, we set up the account and he told me I would be getting a call in a day or two from the local office to get on their schedule. I waited 4 days, and didn't get a call, so I called them back. I was told I was on the schedule for Tuesday, although no one had told me. They also suggested I get on the app, and I could track my service calls. I tried that, but in order to set up the account, I needed an account number "that was included in [my] 'Welcome email.'" Guess what, I never received an email. (And yes, I checked my spam.) So again, I called the company, and after being on hold for 10 minutes, I spoke with someone who apologized for my not getting an email, and she sent another one and helped me get set up on the app. When the tech showed up for the treatment, she informed me that it only killed mosquitos and would NOT kill horseflies and wasps. She apologized for my being misled. I told her I would not need their services, and she canceled my service call but said I would have to call to cancel the contract. That's when it got worse. I sat on hold for 20 minutes before I talked to a rep who again put me on hold, and when he returned he said I'd have to call back because he was having technical difficulties! Already I have spent phone calls and too much time on a service I didn't even receive! I called back, got another person who put me on hold again, returned and when she explained she was having some difficulty, I refused to be put on hold again. She said she would call me back when the cancellation was complete, but she didn't call. Today, the charge showed up on my credit card! Again, I had to make another call to the company. Bottom line--I would NEVER recommend this company! They are full of apologies and tell you that you can cancel any time but it's not that simple. You will put in time even if you don't receive a single treatment! Go with someone else, but not TruGreen!
Update: Their response below says they sent me another email, but I did not get an email from them.

I had high hopes for a lovely lawn but as of this post TruGreen has been terrible. The employees are very kind but the website hasn’t worked for weeks and gaining access to information has been abyssal. If things Improve I will happily amend this review.

Craig continues to provide thorough services each time he arrives at our property. He communicates and makes sure to address our concerns and needs. His work ethic is very appreciated!!

Once again, no text or call shortly before the technician showed up. He just showed up and I was right in the middle of mowing my lawn. He was very nice and offered to go do a couple of other lawns and come back to mine. He did a great job when he came back.

I am so pleased with Truecare lawn.
Leon is awesome! He returned my call immediately and came out and gave me a bid. I called him the next day. Leon and his friend were at my house working shortly after. They did a great job. I would totally recommend them and definitely higher them again!

Team always shows up exactly when they say, never skip or skimps a treatment, and provides really good feedback on how to improve your lawn and shrub health. Very pleased.

Trugreen has been providing lawn fertilizing service for several years for us. No issues so far.

True Green has really exceeded my expectations in their tree and shrub care. Extremely knowledgeable and attentive

I've used Tru Green for more than 15 years. I seldom have weeds, clover or dandelions in my yard. I actually have the best lawn in my neighborhood. I highly recommend them of you care about your lawn.

Really disappointed with this company. None of what they promised actually happened. They’re quick to take your money, but the work is left incomplete and sloppy. Honestly, if you don’t mind wasting your money, this place will do just that.👎

Trugreen has been treating our lawn for 3-yrs now and the lawn is 100% better. They are courteous and professional, and are helpful in tips we can do the will enhance the treatment each time. We can ask all the questions we'd like and never feel like we're bothering them.

Colton did a great job and went above and beyond. I have a been a customer for 18 months and would recommend their service.

I contacted TruGreen care a few days back to get an idea of the lawn services they offer. Decided not to move forward. They have been calling me every hour and leaving me messages. I have ended up blocking most calls. They still keep calling. It has been a nightmare.

Paid roughly $450 for irrigation, weed control, and seeding. As far as I can tell, the irrigation was either not done or in sections I cant see (I have several bare spots) Very little to no seed planted and these pictures were taken after the 4th visit. They told me my lawn would look worse initially from weed removal, but I still have roughly 2/3 of the weeds in my lawn still. Would have definitely went with someone else for more money if I knew this was what I was getting.

Damien J. Was great he did an incredible job. I asked him to wait while I got the grass cut. He went and did some other customers and came back. I love him to death. He’s a great guy and he did a great job.

The service was wonderful Darrell did a great job and answered all my questions respectfully! I will cont. To be a loyal Trugreen customer my yard has never looked better thank you Trugreen!

I’m very disappointed in TruGreen’s service. I had brand new sod installed just one year ago, and their treatments and neglect have now killed it. The technician who visited my property went to her manager twice, asking him to call me and come out — yet he never did. I also called personally and was promised someone would come inspect my lawn. Unfortunately, no one ever showed up and I never received a follow-up call. This is not the level of professionalism or care I expected.

The lawn applications did not cover my whole yard. Could not get any help. I canceled my service and 8 people have called me in three days even though I told the first person to take me off the call list. Shows how they just want the Money. Go Local

TruGreen is a fantastic lawn care service. Their specialist does a thorough job treating my lawn. I have had them for many years and I am very pleased! Highly recommend!

10/10 do not recommend TruGreen. It’s been a nightmare since day 1! I prepaid my full season up front which was over $600 and some change, and I expressed my concerns to the representative on the phone. He assured me that my issues would be taken care of, the weeds, the hill and the bare spots. I had some other questionable concerns and requested someone come out and do a thorough consultation with me, and they stated they only grab my property from Google Earth to measure the square footage of my property, but they would do a soil test for me to make sure they do the correct treatments. The first visit I watched the guy partially and he did not treat my part of the property line by my driveway, so I let TruGreen know. The other treatments I felt confident that they were treating my full yard from February to current, the entire square footage that I prepaid for. Fast forward today after 5 treatments the service man asked me about the hill, and I stated it was cut a week ago and I didn’t like how tall that grass gets. He informed me that it isn’t grass, it’s weeds and asked if it gets treated. I told him that I assumed it was being treated everytime as I was charged for that square footage in my plan. He made some calls, and his supervisor said they don’t treat any rocks, and that 50% of my front yard that I’ve paid for has not been treated during the past 6 months. I am so beyond frustrated, and every time I bring up my concerns they only offer a partial refund but no actual solution to fix my yard. I understand it can take at least a year to see results but now I’m back to square one with my hill! I could have had half of my results by now, and it’s affecting my curb appeal as I plan to sell my house next year! If there were any issues in the last 6 months then why didn’t a service man speak up? Why am I paying for square footage, which is half of my front yard when it’s not being treated?! And why hasn’t anyone come out to go over a thorough and realistic consultation? There’s an office in Fenton, one town over. At this point I want a full refund so I can take it to a local small business.