Reviews of local pros in Hauser, Idaho

These guys were awesome. I work from home so there's an extra level whenever I get work done on the house, and the work today was in my actual office. They showed up exactly when they said they would, let me know when they'd need to make a bunch of noise (I didn't even have to ask them to), and used quality parts for the replacements.

I was most impressed by how clean the work area was. When they were wrapping up I saw one using wet wipes to clean up dust from the sheet rock they cut, and of course they used a big tub and tarp while working over the carpet. You can't even tell someone was there working today.

And of course they fixed the leaks and replaced the parts :) Great service, impeccable quality.

This is my first time using Thomas Bros Plumbing and I would highly recommend them. Justin did a fabulous job on installing my water heater. I have a home warranty through American Home Shield and this was my first time I had to use it and I couldn’t be happier. A brand new water heater installed professionally with little out of pocket expense. Great company!!

Had a leak in a hot water line. They came out made suggestions on the work to be done. Quoted price was reasonable. They completed the work in a timely and professional manner. 5 star service.

Ryan did a great job working very efficiently and even addressed a problem near my complaint that I didn’t bring up. He also explained things in a clear, down to earth manner. His service and kindness exceeded my expectations.
On another note, after reading some reviews about Justin, the manager, I was a little concerned about the company’s customer service. However, I’m happy to say he was professional and helped me schedule an appointment within 48 hours.

This service was assigned through American Home Shield.

My review is just the opposite regarding the $98 service call written awhile ago. First of all everyone knows to expect a service call charge. Period. Typically in this area expect approximately $90 to $100. Our experience with Jacob was absolutely perfect. Very honest and straight forward. He explained a lot to us. We were basically interviewing him and the company for future use. Thank you Jacob!!!
Judy and Don

Thomas Brothers Plumbing sent Christopher to my home to make a repair in the attic. Christopher was very professional, polite, efficient, and clean. Will definitely recommend them.

Our experience with this company was through an American home shield warranty. I am very unhappy with the service we received - this company postponed the appointment more than once. Then, even after we described to them exactly what the problem was they came out without the proper part to repair the item. They then had to go retrieve the part and charged us for an additional hour. One tiny faucet repair for $350. When we tried to discuss this with them the manager Justin in the office was very unfriendly and abrupt. We will not use them again.

Thomas Bros came through for us in a big way when the cartridge in our shower faucet went out and we were stuck with the house-water shut off. They had the part in-stock, the plumber was to our house in about an hour, and problem resolved on the spot. And on a Saturday afternoon... Bravo!

Jake is without a doubt the most hard-working, polite, clean plumber you could ever ask to work with ! And Trent came out and cleaned my drains. Didn't leave a drop of dirt or water anywhere. Highly recommend every time!

My wife and I have used Thomas Brothers 4x for a water heater installation, a leak in our sink, drain cleaning, and an inspection prior to selling our home. Justin and his team are awesome. They're incredibly helpful each time they show up, they do great work at a fair price, and they're even friendly with our dogs. Thomas Brothers will always be my first call if I need help with plumbing.

I’ve worked with Thomas brothers for a few years now, and have found their work satisfactory, but that has now changed . Simple repairs now take an inordinate amount of time, and the end results are less than acceptable, so will not be using them moving forward. The old adage of overselling and under delivering is overwhelming now. Buyer beware .

I had a contractor friend refer me to Jake from Thomas Brothers Plumbing for a difficult job that 2 other plumbing companies said they wouldn't touch. I have an old house and brittle pipes and the other companies were worried that they would cause to much damage trying to replace the main shut off valve. Thomas Brothers were up for the task and did a great job. Would definitely use them again.

The technician was very professional . He did a great job, and I would recommend him anytime.

New years time, multiple family coming & I can’t thank them enough. In and out in a hour or so. They saved the day. Need a plumber for your home call them.

Called Jake and he had Daniel at my house the very next day. On the day of the job, Daniel was early and had the job done in minutes. Daniel was polite and used shoe coverings when working inside our house. Price was fair and I will definitely be using them again.

Justin responded timely to my phone call to inspect and bid the work we needed. He was polite and professional, gave us a reasonable bid, and scheduled the job for the following week. A week later, Jacob installed a whole home water filter and softener system in our new home in Twin Bridges. He did a quality job, worked efficiently, and suggested adaptions to the layout that really made a difference. The final invoice ended up below what was originally bid. Thank you, Thomas Brothers Plumbing.

Trent has been on two calls to our house over the past year or so. Once for a leaking pipe in the ceiling and once for a shower faucet that wouldn’t turn off. It’s never a good day when you desperately need a plumber. Trent is so calm he puts me at ease right away.

As for the work, quick and so far the repairs quality is perfect.

As for attentiveness, both times happened to be on a weekend evening. They were here within hours of first contact. As they were on other calls.

Relieved and grateful both times

My pipes burst last Monday when the the temps were near zero. Jake came out immediately and shut the water off to stop the flooding. The next day another plumber by the name of Chris came out and he was so nice and respectful, he called me ma’am and wore shoe booties inside the house. He made some phone calls and the next day the couple guys came out to dig and fix the pipe. Everyone that I encountered with this company was so kind, efficient, and respectful. I was quite impressed. Thanks for a good job and having knowledgeable and kind plumbers.

Thomas Brothers plumbed a new basement bathroom for us 2 years ago and did a phenomenal job! Already impressed, I was just so pleased when I called them for a small job/touch up the other day and Jake was incredibly responsive and came out in a timely manner. Not only did he do the small repair free of charge, he fixed an unrelated item and showed me how to do it myself in the future. Great company! Great people! Great work!

We bought a basic structure in CDA a year and a half ago. It needed a new bathroom and kitchen. Being new to the the area I was given Jake's name and was I ever fortunate to find not only a great plumber but a great crew, who work beyond what's needed. We just had an emergency with our water heater and they came up the same morning to take care of the whole project. Thomas Brothers Plumbing stands behind their work and I would easily recommend them for any plumbing job. Fatima

Jake has been our preferred Plumber for years, extremely knowledgeable, especially with our radiant floor heating. Wouldn’t let anybody else work on our plumbing system.