Reviews of local pros in Addison, Illinois

Tech came out. Diagnosed the problem. We paid the service visit fee but did not go ahead w/ the repair. Went to FL for the winter. Came back and called to say we were ready for the service. Was told the quote will change. Fine we said. They gave us a new number for the repair and said that quote was good for 30 days. Called about 10 days later to say 'let's do it'. They then told us we'd have to pay for another service visit prior to the install and then pay the install + parts separately thereafter. Why another visit we asked - let's just order the part the service guy said we needed and schedule him to come out and install. No, we can't do that. Our policy is to come out again becuase you waited too long to go ahead with the job. Well guess what, that's not gonna happen. Called another appliance repair company who was willing to help us out and get this part installed. Unflexible and an attitude of 'you need us more than we need you' is what came across during our dealings with Blue Sky.....

POSTING THIS UPDATE TWO WEEKS LATER:

After posting my review and also sending a letter to the Service Manager, I received a call from Jeff (Service Manager) at Blue Sky. He took ownership for the negative experience and clearly communicated to me that he 'gets it'. His sense of what good customer service is lined up with mine. Together we talked things through and we were able to get things back on track. Today his service crew came to our home, replaced the non-functioning part and now everything works. These two guys were talented and easy to work with. Time for me to give credit where credit is due. Jeff, the Service Manager is a cut above the rest and proved that to me in the way he handled this matter. It's important that I write this testimonial in favor of Blue Sky Appliance for the way they handled my complaint. Well done Jeff and team.

We moved into a home recently with a built-in Sub Zero refrigerator/freezer that is at this point quite old. When we had an issue with the freezer, I called Blue Sky, and the service could not have been better. Lizzie was super helpful getting a technician scheduled for a visit. The tech, Oscar, was communicative about his arrival, very professional, and clearly very knowledgeable, which I especially appreciated with an older model. He had to order a part and return the following week, and in the meantime Kate in the office was really helpful about scheduling the return service and even texted with instructions to prepare for Oscar's second visit. Again, Oscar was very professional, on time, and thorough in his work. The cost was even less than expected because one part did not need to be replaced after all -- that's honesty in service. The cost for this repair was very reasonable, and our freezer is working well again. All around great experience with this company. I would highly recommend Blue Sky!

Just because you have a high end appliance they want to gouge you from the beginning.
$180 service call just to diagnose my problem even though I know I need a new seal and that's all I want. And NO crediting this 180 toward the repair either!!
Forget that. It took one call to find a qualified person to come and repair in a day. They did charge a service fee. $75. And they credited it toward the work.
They must actually work gas and travel into the repair cost.
Or is the service call really a sales call?

I am thankful for the awesome team at Blue Sky in our time of need! I’d highly recommend them for SubZero repairs and would absolutely work with them again. Anthony was our technician for the rebuild, and we were so grateful for his knowledge, professionalism, and patient / practical advice on how best to move forward. Kate was our contact for scheduling and billing and was also super pleasant to work with as part of this process. Thank you so much!

I had a great experience with Blue sky appliance service. The technician was prompt, professional, and attentive. He took the time to listen to my concerns and addressed the issue efficiently. Excellent service! I recommend this company.

I called at 9am in the morning and the refrigerator was fully repaired at 4pm in the afternoon. Ricky has done a terrific job. The whole process was smooth, efficient, professional, and helpful. Glad that I called the right company.

Great job on service for my Cove dishwasher. Oscar was punctual and bet nice and knowledgeable.

If I could give more than 5 stars, I would gladly do so. Thank you Oscar, Nick, Angel, Jeff and Jenny and the entire Blue Sky team for your professionalism and kindness throughout the complex repair and maintenance processes for my Wolf microwave and Subzero fridge kitchen appliances. Nick and Angel along with Jenny spent extra time resolving longstanding issues predating Blue Sky’s involvement and went above and beyond their original scope of services to ensure my satisfaction. Nick also explained features of my appliances and shared helpful tips to promote their long-term maintenance and viability.

Ethan was super helpful for both Viking Range and Shb Zero Frige issues

Blue Sky Appliances honesty, professionalism and expertise are the best I have ever dealt with in appliance repair. I had a problem with my Sub zero cold control and blue sky identified the issue, and followed up multiple times to make sure the product was working correctly and I was happy. i had received a few defective cold controls and they came back 2 more times under warranty and made it right. Rafael and Caesar were very helpful. Jeff the manager spent extra time as well to insure a proper outcome. Thank You Blue Sky. No need to call anyone else . There is a consistent reason to the great reviews. Add me to the other 5 star reviews.

Blue Sky serviced my Wolf oven recently. The technician was wonderful. He was very professional, kind and knowledgeable. He took time to thoroughly explain things to me and fixed the problem my oven was having. Additionally, he adjusted the doors on my Sub Zero refrigerator when I asked him if he could take a look at them. I would use Blue Sky again if needed - a very positive experience!

Our technician, Rafael, was very professional and fixed our oven's issue very quickly. And he was helpful with tips to maintain our SubZero refrigerator. Customer service A+

Abt recommended I contact Subzero to repair my 24-year- old refrigerator. Subzero then suggested I contact Blue Sky which was an excellent referral. Every point of contact with Blue Sky was handled with the utmost professionalism and courtesy. The service tech, Ethan, quickly diagnosed the problem and made the necessary repair. He also took time to alert me to a common but potentially damaging practice regarding my Wolf oven that could prove costly. Kudos to Blue Sky and Ethan. I’ll certainly use them for future appliance repairs.

Called for an annual check up for my Subzero 532. The technician Lyonell, arrived, went through everything, and gave me some great tips. Just a real professional. Truly amazing service, at a more than fair price. Like others have said, excellent communication at every point of contact.👍

I called Blue Sky Appliance regarding an issue I had with my Wolf Stove. The person on the phone was very professional, she listened to the issue and reviewed the photo I took relating to the issue. You could tell she was aware of the products that Blue Sky Applicance services. She scheduled a service call within a few days of when called.
The individual that came to the house, Oscar, did a pre-call prior to arrival so I was well aware of the time that he would be at the house. Oscar was extremely knowledgeable about the stove. He replaced a panel at the bottom of the stove within a few minutes. He was fast and efficient.
Bottomline I am very satisfied with the service and would highly recommend this team of people to service your applicances.
Clorinda

ETHAN (Blue Sky technician) fixed a leak in the freezer compartment of my Subzero refrigerator today. He was wonderful….he not only fixed the leak, but also changed out a bulb, and additionally cleaned out the overlay grille, explaining everything in detail along the way. He was very professional, efficient, courteous, and knowledgeable, and a very good representative of the Blue Sky company. Overall, I am so glad that I called Blue Sky - I had a very positive experience and would definitely use them again in the future,

Lyonell G. was excellent! He was friendly and knowledgeable and we had a working dishwasher when he left!! Wonderful representative for the company.

This is the best service call I’ve ever had. Technician was amazing. Not only did he fix my problem efficiently and professionally but he helped me get out of warranty assistance from the manufacturer for my problem. They are great!!!??

I am fairly new to my 36” Wolf stove in comparison of how long I’ve been cooking on other stoves. I cook and bake a lot for friends, family etc. Blue Sky appliance is the company that I was referred to. Nick, their amazing Tech has been out several times for different issues I was having. Nick is consistently professional, knowledgeable and amiable. He was spot on always. When a part was needed Nick ordered it right away, Blue Sky was able to get the part in a timely matter and schedule another appointment. Nick went out of his way to accommodate my deadlines to have my oven working properly. I was truly blessed with Nick coming into my life. Blue Sky and Wolf should be grateful. Nick is more than 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Ethan was great. Very friendly and knowledgeable. Suggested we cal wolf/subzero, to see if they would cover some out of warranty costs, and it paid off!

Blue Sky is great. Rafael was a great communicator, knew exactly how to resolve the problem we were having with our refrigerator, and kept his work area very clean. No reason to use anyone else.