Reviews of local pros in Alton, Illinois

Repairman showed up one hour late. Did not fix the issue. When I called customer service in Nicaragua she just argued with me. The supervisor refused to send technician out and giggled. This is NOT local company.

First this is NOT AN ALTON BASED COMPANY they have a call center somewhere out side the US probably. And the people they send come from St. Louis if they even show up... my handyman never did show up.. I ended up calling hills appliance out of godfrey and jerseyville and they came the next day and fixed my problem for about 20 dollars less than the service call that these people charged... and once again they didn't even come.

I called my usual guy to repair my Samsung washer, unfortunately he does not fix Samsung. So I went on the internet and googled around and found Alton Appliance Repair. I think I am fortunate to have found and tried them. They were also great with repair and with their customer service. I thought I would be having trouble finding someone who works on Samsung, luckily I stumbled on them, and find them to be really exceptional. I would use again.

I called today for a tech to come out the man on the phone say 59.00 for service call and if they do the repair it comes off the actual amount. He takes my address and say oh 75$ cash or card. So I say what happen to the 59.00 oh it’s because of your zip code. Well now that was discrimination.

The technician was wonderful and came out even though the weather was bad and I’m pleased with the service.

What I’m not pleased with is the call center, which is based out of Central America(which was quite rude on multiple calls) and the home office for this company is in Arizona.

I assumed I was supporting local.

I called them at7:00pm on Thursday evening. They required $59.00 up front.
The tech arrived at 5:00 Friday and said he needed to get a part. He said he would get the part Monday morning
and he would call before he came to our house. I called the office several times.
He arrived at 4:30 pm TUESDAY. After he unplugged the refrigerator and took some parts out and told me he couldn’t fix it. Because the condenser would not come on.
He left it unplugged and parts on the top we were afraid to plug it in, afraid of a fire. The refrigerator worked before he
came.

Was told that they would be out between 9-12. However, they didn’t actually show up until past 1:30. Told the technician what I thought the problem was and he inspected the dishwasher what I thought the problem was. Half an hour later he said that I was correct but he didn’t have the part. He said he could pick it up on Monday and quoted $225 to replace the part. At first agreed, but after looking up the replacement online, we called them back and canceled. The part was $40 on amazon and took 15 minutes to replace. All in all it cost $95 to have them come out and tell me what was wrong. Would not use again or recommend to anyone.

DO NOT USE THIS COMPANY!
They screwed us.
Charged us $300 to replace a lid lock on a washer. Did not fix issue. I called their office over ten times to get the repair person Tyrel here. He did not reply. I even texted his personal number they provided me. No reply. No show. We waited hours for him. do not use them!!

Do not use this company! They are not an American Based company! The dispatchers are off shore! Their customer service reps are very very rude! They rip you off! They tell you the 59.99 will come off your total bill but when all reality it will become part of your total bill! Had an apt for between 8-10 the tech showed up at 12:30 in a pair of sweat pants and a tshirt in tennis shoes that weren’t tied and no form of identification on his vehicle or his person! Very very unprofessional in all aspects very unreliable!! DO NOT USE THIS COMPANY!

Poor time management and communication. After booking this service: Tyrell and myself agreed to the time of between 9-11am on 3/24/25. I called Tyrell at 10:55am he said I was just about to call you I am on the way now. I called Alton appliance repair at 12:12pm asking to cancel and schedule with a new repairman. They informed me the new repairman would have to order the parts over that I already paid for. I informed them that does not make sense when the parts have already been delivered. They proceeded to leave this voicemail stating that I did not pick a good day that this repairman scheduled and provided time. Tyrell showed up at 1:06pm ( considered 2-4 hours late to the appointment ) to complete a 40 minute repair. Will never use this service again due to professionalism. Suggest you don’t either.

Their level of service and professionalism in repairing our refrigerator was impressive. The technician provided a detailed explanation of the issue and offered maintenance tips. Excellent service from start to finish.

Really impressed with how quickly they responded. Called in the morning about a broken freezer, and someone was out here by the afternoon. They had the part with them and got it working again. Great value for the service.

I called on Saturday. I was told 79.99 for weekday calls 95 on the weekends. And the diagnostic fee goes towards parts. They couldnt have someone out till Monday. They rescheduled me two different times on that day.
Appliance man came out on Monday, 2 hours late from his appointment window. Told us the total repair cost was 345. Charged me 95 for diagnostic fee which is the weekend rate?? He came back the next day 2 hours after his appointment window again. Spent 38 minutes to put the part in and charged us another 295. That's with the $30 discount for paying in cash. So it actually was 425 and the diagnostic fee did not go towards the parts.
These folks are not being honest. Watch out.

The repair technician was a total pro. Diagnosed the issue with our microwave within minutes and had the part with him to fix it. He was courteous, fast, and the final bill was very reasonable. Highly recommend this company.

Super reliable and affordable! I’ve used them twice now—once for my oven and once for my AC unit. Both times, they arrived on time and finished the job quickly. Great communication and excellent pricing.

Franks was extremely responsive to my call, gave a fair quote, took care of permit and inspection. Extremely professional, respectful, and informative. Absolutely painless process. I couldn't be happier with their work and would highly recommend them.

Very friendly and knows his stuff!!!

Good people that do great work! Highly recommended!

Came through for us in a pinch! Competent, kind and knowledgeable! Thank you, Frank!!

Did a fabulous job up grading my. Main panel great job very professional, Thank you

Frank is great. Knows local code. Affordable, and won't "over sell".