Plumbing reviews in Aurora, Illinois

Joe and Michelle came to my home for a plumbing service call, and they were exceptional from start to finish. They were kind, thorough, and completely honest throughout the entire process. They took the time to explain what they were doing, made sure everything was handled correctly, and treated my home with care and respect.
I truly appreciated their professionalism and the peace of mind they provided. It’s rare to find service this trustworthy and attentive. Highly recommend!

Sean & Dylan came on an emergency call-pipe burst. They were respectful of me and my home. They made a thorough inspection, determined what needed to be done. After explaining everything they got to work and when they finished, showed me their work. Everything was very professionally completed. Everything was cleaned up as if nothing happened. I recommend Anderson to anyone who asks.

Jon, Jacob, and Melissa from Andersen Plumbing, Heating and AC Repair were amazing. After I called with a concern, Melissa was incredibly helpful, doing her best to diagnose the issue over the phone. She initially scheduled a technician for the next business day, but called back within minutes to let me know someone could be there in just 30 minutes!

Jon and Jacob arrived promptly and took the time to listen to our experience. They ran multiple tests, identified the issue, and fixed it quickly. They even took photos to walk us through the repair, ensuring we fully understood what happened. They answered all our questions without ever making us feel rushed. Professional, transparent, and thorough, we highly recommend them!

Jon and Cesar followed up on what was a very tricky HVAC issue. Both techs were knowledgeable, clearly experienced, thoroughly assessed all components of a furnace issue and ultimately discovered a unique issue with our thermostat. Excellent duo to have diagnosing an odd problem. Both had great experience, knowledge, communicated perfectly and were respectful in our home. Thanks guys!

Jon and Jacob were timely, expert, considerate, and very informative. They teamed up to quickly and correctly define the problem with our Heating System - namely a faulty Flame Sensor. They were extremely thorough during the explanation of issues and provided a comprehensive plan for future maintenance. Our experience to date with Andersen Plumbing, Heating and AC Repair is outstanding. We highly recommend the firm.

We had an outstanding experience working with Joe Harkins. From the moment he arrived, he demonstrated a high level of professionalism, knowledge, and attention to detail. He took the time to thoroughly assess our home and carefully identify the source of the leak, explaining each step of the process in a clear and reassuring manner.
Joe truly went above and beyond to ensure we felt confident that the issue was properly diagnosed and that our system was secure. His expertise and patience gave us peace of mind during what could have been a very stressful situation.
In addition, he provided thoughtful recommendations for trusted services that could assist with the necessary repairs. That extra level of guidance showed that he genuinely cares about his clients and the long-term well-being of their homes.
We highly recommend Joe Harkins to anyone in need of a knowledgeable, dependable, and customer-focused professional.

I recently had a bathtub faucet installed by Andersen, and I couldn’t be happier with the experience. Evan and Michelle were professional, courteous, and clearly knew what they were doing. They took the time to make sure everything was installed properly and working perfectly before they left.

Their workmanship was clean and precise, and they made sure the area was spotless when the job was finished. It’s clear they take pride in the quality of their work. I would definitely recommend this company to anyone looking for reliable and professional plumbing services.

Jon and Cesar came out to diagnose a noise I heard coming from the furnace. They arrived quickly, were polite and professional and did a thorough inspection of the entire furnace. They were able to figure out the issue and discussed with me the other things they saw that looked like they should be addressed to keep the furnace running smoothly. They offered me different options on what to repair urgently and what should be addressed but could wait a bit longer. They were not pushy at all and explained everything thoroughly while showing me pictures of what they were seeing. I continue to use Anderson because every time I’ve needed them this is the same reliable and professional service I receive.

Nate & Zach were great! They were on time, very polite and very knowledgeable. Immediately was able to identify the issue and provide a solution. Walked me through everything in a way I understood. Great service all around! “Im just a girl” lol and I was able to explain the issue no problem to my husband as well. 10/10!!

Highly recommend Joe and the Anderson team. Joe replaced our sump pump and was outstanding to work with. He took the time to educate us, clearly laid out all of our options, and explained the trade-offs so we could make an informed decision—no pressure, just solid guidance. The quality of the work was excellent.

We’ve had Anderson out to our house multiple times over the past few months for different issues, and each experience has been consistently superb. Professional, knowledgeable, and reliable service every time. We wouldn’t hesitate to call Joe or Anderson again.