Septic System reviews in Batavia, Illinois

We contacted this company and spoke to Melissa and greg twice to confirm our issue and talk about prices and we agreed on it. The next day they sent the wrong people 4 hours late and they didn’t bring the right machinery to fix our problem. We were told they would send the right people and equipment and then they changed their prices drastically and they were not even sure if they were gonna fix our original problem. If you’re thinking to work with them be ready to for them to show up late and send the wrong equipment and people. Every worker gives different price and fees. We do not recommend this company. Melissa and Greg are very rude and they were denying everything we spoke about before. And instead of apologizing melissa was screaming and making threats that they would put a lien on our house because we didn’t pay for the guy who came out which did absolutely nothing.

I got an appointment the next day I called, and both the dispatcher and techs were friendly and helpful. They also showed up right on time, after calling to confirm. (My job was a fairly simple pump put and it went smoothly)

This is the second time I've used Ability Septic for my septic tank. I've had nothing but great experiences with this company. Jared and Johnny were on time, polite, and very efficient and nice. Their prices are reasonable, and they had no problem getting me an appt the same day, it's a pleasure really to do business with them.

Jared and Ronell were great. They were professional, courteous, helpful, answered questions and I would definitely recommend them anytime. The office was not great. They promised service between 10-12, I called back at 12:30, they promised the would look into it and call me right back. No call. I called back again at 1:15, they said between 2-4. Finally Jared called and I find out he was not even notified of the emergency service call until 2. But he came sooner than he thought he would be able to and I really appreciated that.

Thank you so much to Kevin, Dean, and Mike Jr for replacing our main septic line. They took the time to figure out the exact scope of work in order to fix our ongoing issues, and they worked with diligence and in good spirits in spite of the rain and the challenging nature of the job. Ability was prompt, professional, and helpful from start to finish. We highly recommend this company, especially this team.

We had a emergency with a septic backup on a Sunday - they sent their lead tech Jared out to us in under 1 hour. He immediately handled our problem, and also gave us great advice on how to best maintain our older septic system. Service was fantastic all around, and I highly recommend their service. Jared definitely knows what he is talking about!

I had a flooded basement from a broken pipe at the foundation of the house from “settling.” I had 2 different companies out- who replaced various parts at $1500- which did not fix the problem. One company quoted $15k to dig up the yard. Ability at a very dedicated expert who fixed it for $4k. Definitely recommend!!!

Wonderful people to deal with. No mess, no fuss... easy peasy! When you ask to be reminded a year from now, guess what... they actually call and remind you a year later.

Honest Affordable & Friendly! They made this a great experience! So easy to set up appointments Melissa answered whatever questions I had, she was able to get me in that very same week too. She is the girl you want to talk to! She is awesome at her job and really makes you feel like family. Which they are a family own business which makes it that much better!! They called ahead to remind me of the appointment. Jared was on time and even asked ahead if he could park in the driveway. Jared left my yard very clean and even went out of his way to clean the littlest things to make it look like he wasn’t even here! He even answered some questions that I had about my septic! He is super nice and knows what he’s doing. Very knowledgeable and honest! I totally recommend them! Best septic company ever!! You’ll regret not calling them sooner!

This company is top notch! Supreme customer service. I worked with Mellisa and she was very knowledgeable and fantastic. The crew that was sent out was very professional, courteous and went above and beyond. Prices are very reasonable. I appreciate the quick turnaround especially in these types of situations. They’re in my contacts permanently.

I have been a loyal customer of Ability Septic for over 20 years. Whenever I call them, they always arrive on time and provide great dependable service. I would not anyone else to provide this service. They are great and reliable pros.

Ability was great. On time, decent price, and did a good job. ( I already had the tank dug and ready to drain) I have used them only. once and will use them again.

Ability Septic was great to work with. From my interaction with the scheduler to the technician, they provided great customer service and quality work.Ten out of ten highly recommend and we will definitely use them again!

Ability Septic, and Melissa in particular, were great to work with. We wanted to move our septic field to build a pool - they helped us through the permit process and did a great job with the move. As with any large job, there were a couple of unexpected challenges, but their customer service was exceptional. They kept me informed throughout and were very quick to resolve any challenges.

I've used ability septic for at least 5 years and have always been happy with the quality of work. They never leave a mess dirt is always replaced and leveled off and sod is reset. Overall I feel the overall work is good and the system works fine after they leave. I highly recommend them.
R from Lemont

After moving into our house we had some issues with our septic and called Ability. They ended up sending someone out late in the day for us. Can't thank them enough! Everyone was friendly and so very helpful, explaining everything! We have used Ability for the last few years and wouldn't think of calling any other company.

Ability is a great company. Very professional very knowledgeable field staff. The front office is very courteous and professional, not rude at all. I recommend them all the time for septic and plumbing needs.

Great company, cool technicians. They were polite and hard working.

Ability helped us out quickly when our septic tank was causing issues. They answered the phone on a Sunday and had someone out within hours to pump the tank. They were later able to diagnose and resolve what was causing the backup. We were incredibly grateful for their promptness and capable employees!

Ability Septic was everything a business should be: Timely, Knowledgeable, Cost Competitive, Polite, Hard Working. I highly recommend them. Kevin and Javier were Da Best!!

Ability Septic has been ding yearly maintenance on our system for years. We are extremely satisfied with their technicians’ expertise, competence and friendliness. We strongly recommend Ability Septic.