Septic System reviews in Batavia, Illinois

Where do I even start…

We’ve had a string of bad luck lately (honestly, it feels like Mercury is permanently in retrograde for us). Our kitchen fell apart, and after a terrible contractor experience, we were terrified to hire anyone else, especially when our septic tank failed. Horribly. To say we were in a shitty situation would be an understatement.

We’d worked with Ability Septic before for pump jobs, and they’d always been straightforward and reliable. This time, Melissa C. was an absolute GODSEND. From the very first call (when I was practically in tears) she not only listened, but had me laughing through the mess.

Every step of the way, Melissa has given us transparent pricing, clear timelines, and honest feedback on what we could do while waiting for permits. She’s kept me completely informed, and it’s taken such a huge weight off my shoulders knowing she’s on top of every detail.

I can’t thank the whole Ability team enough, from the guys hauling the tough stuff, to the office staff, and even the third-party crews they work with. Everyone has been professional, kind, and honest.

With a family of 7, septic issues could have been a nightmare. But knowing our “shit” is in their hands, I feel confident we’ll never be left clogged or stranded. 🖤🖤

Very poor at customer service. Took me three times to try to get them to come out and take a look at my aunt's property. Said not a problem have you an estimate in a few days. Now fourth time trying to call them back after still not getting back to me now they're telling me they can't do the job. Pretty sad company you have to beg them for business and then they never get back to me to tell me they can't do the job. Poor customer service never to use this company

Customer Service (Melissa) awesome help with anything you need makes it work for you. Always on top of her game when it comes to reminding customers about their service dates and willing to help when needed.
Servicemen that come out and do the work - in that hand I can't give too much of a credit. When we started with ability septic they had some awesome guys doing the service and look like they care about their job and customer. But now they have serviceman that are only their to do their job but don't care how it turns out.

Missed our request for service over July 4th, but made up for it by getting us on the schedule asap without charging an emergency fee. Did great work, and applied a discount code without us requesting. Would recommend using them if you have any septic issues.

We use Ability every two or three years. Very courteous staff, answer all our questions and suggest proper maintenance. Fair prices and prompt scheduling. 5 stars for over 35 years at our location.

Ive been using them for years , their employees very respectful and courteous of your property. Had 2 guys come out today to clean my septic. Professional and on-time ill recommend to family and friends 10/10

Just put a call into Ability and they are running 100% for answering the phone with a speaking, helpful human being.
IMAGINE THAT!
Ability installed a new system for us last fall, upgraded the tank size and discharge piping (an old tech pipe material was near failure..good catch by them) and I needed to get a bead on the first pump out timing.
Turns out the larger 1500g tank was a great idea, as LIFE happened with the birth of a new citizen last May making for a much busier household.
You can find larger companies and enjoy their robotic phone systems or you can call Ability and work with folks who show their pride and professionalism in the conduct of business.
So rewarding to find a supplier that TRIES to work with you and satisfy needs in an informed dialogue instead getting bounced around searching for the right person.
No matter who picked up the phone...pertinent answers were the result. Ability folks know their business well and care about it, but more importantly, they CARE ABOUT their customers!!

I highly recommend Ability Septic. They did a great job. They were timely, polite, and knowledgeable. They even came out to shorten a sewage pipe that was too close to an electrical box w/o any charge. Prices are comparable if not a slight but less than other companies. They are family -owned and have been serving our area for at least 30 years (which is as long as we have used them).