Home Services reviews in Belleville, Illinois

We started using them a few years ago. They were great at that point. Had some issues when we had the fall clean up done, but I videoed the issues in progress and sent them to Rose that handled the customer service. She was on top of it, addressed the issue immediately, and was great. Couple more years go by and all is smooth. This past year, however, really tanked. I called to pay a bill and expressed my displeasure in finding a travel charge added to my bill without my knowledge. They added it without disclosing it (they work on yearly bids that you can pay up front at a discount or per treatment) and when I questioned it the owner referred to himself in 3rd person acting like it wasn't him on the phone. I also had requested a bid on fall clean up for my MIL's house. We met there, walked around, and was told I'd have a quote in a few days. I finally received it about a month later. Needless to say, we had already moved on since it had gotten cold and we would regroup next Fall. Then I had my last service of the year. It had been noted on my account since day 1 that I was to be contacted the day prior to anyone coming due to my dogs. They assured me this could be noted on my account and that was no issue as they do that for a lot of customers. This was my sole reason for going with them over all other companies I contacted. I was alerted by my dogs this last time that someone was obviously on my property as they started to scuffle between themselves. Thank goodness I was nearby to separate them and make sure everyone was safe. I looked out front to find an unmarked truck sitting in the street and someone out back treating my lawn. I called Lawn Wranglers to make sure it wasn't them before going out to talk to this guy about being at a wrong address, assuming he was to be at a neighbor's yard. I spoke to some lady (not Rose) that confirmed it was their guy and her was doing a treatment they had me scheduled for. I told her absolutely not, that my account was noted that I was to receive a call every time they were coming, they nearly caused a dog fight, and no one ever contacted me. She confirmed it was noted and said, "Oh, yeah, you're right. It's right here. Sorry about that." I told her that was absolutely unacceptable and take me off their list. Not only did they lose me as a repeat customer, they lost a $4600 Fall job as well. The lady I spoke with did not seem concerned in the least. It's simple lack of detail and follow through that will ruin any business. It's unfortunate because a few of my repeat guys were amazing and did a stellar job.

I was a customer for 8 years. They did a great job but the last 2 years we had a dispute about the leaf removal. I was quoted $ 350, the bill came for $ 700! After back and forth we settled for $ 375. Last year also quoted for $ 350 and received a bill for $ 1050!!!! We settled for $ 380. I am not longer a customer needless to say.

I used Lawn Wranglers for 8 years and was satisfied with their treatment of my lawn.

Before I prepaid for 2024 services (due to discount for paying up front) I called the office to explain that I would be moving sometime during 2024 but I didn’t know when. I asked if I would be entitled to a refund for the unused portion of my payment and was assured by a lady in the business office that I would.

I scheduled my move for July 2 and on June 8 I called the office, talked to Sandy and asked to 1) discontinue services, and 2) to send a refund to my new address for my unused services. Having received no refund, I called a second time on July 15 to request a refund. I talked again to Sandy on this occasion and she told me that she had put a note on the top of James’s desk to tell him that I had called again for my refund. On July 23 I left a voicemail for James, asking him to return my call.

Since James did not return my call, I sent a certified letter on July 25. The office was closed when the post office tried to deliver my letter, so the postal service person left a note telling Lawn Wranglers that they had a certified letter waiting for them at the post office. That was more than a week ago and my letter has not been picked up.

My next move will be to file a claim for my $500+ with Small Claims Court.

I would not recommend this company. Their business practices are deplorable. They make false statements about completing work and do not respond to calls or letters to try and resolve. To give you one example, they would advise me that they cut my grass having never showed up, not realizing that I'd transitioned to working from home and would still bill me. My elderly neighbor used them for years and experienced the same. She too canceled her services with them.

Came out and grinded my stump same day, very easy guy to work with. Thank you Eric !

Renner did a excellent job for me. I had three Large stumps and they handled for me. He did a real good job cleaning up after. Everything he said he did.

Nice young man did a absolutely fantastic job, did a great clean up job.

Polite, Fast and efficient, he will be in and out in under an hour for a large stump!

Eric is honest, reliable, and thorough! Would recommend.

Great, prompt service. Reasonable price, professional done

Very friendly, worked fast and efficiently, seems like a very honest young man! Would recommend 10/10.

Fast, friendly and great work.

I am not a tree stump, but if I were, I would be afraid of Renner Stump Grinding! Would definitely recommend 👍🏼

My front yard stump never stood a chance. Gone in 60 seconds. Almost felt bad for it. That tree stump had a family. RIP Mr tree stump you’ll be missed very mulch

Dereck was very courteous and professional. He did a great job grinding a stump and raking it out

I had a big stump removed by Renner stump grinding. He was able to get all the roots. Amazing job! Will definitely use this company again!

Highly recommended Renner Stump Grinding! They did a fantastic job. Eric is a respectful and hard working young man.

I am so pleased with the friendly strsight uo service from this company. They showed up on time and was gone within an hour. Left no mess or debris behind. The price was right with what I could afford. Thank you Eric.

Eric was quick to respond and got the stumps ground and the debris removed from two locations in one day. Thank you for the great service and reasonable pricing!

Eric did a fantastic job, he has one heck of a stump grinder. Highly recommend

I would definitely recommend and I’ll certainly use them again! Eric was quick to respond with a quote. He got the job done quickly, then texted me images of the completed job!