Reviews of local pros in Belleville, Illinois

I own 51 rental properties in the area and have used this company spending 1000s of $. We bought a gas stove and placed it into a vacant rental. Upon occupancy inspection one of the burners would not light so it failed inspection. We tried to clean and fix ourselves but could not. This company offers a 6 month warranty, but told me I would have to pay for them to fix it. He did not believe me that it had not been used. The rude, jerks that work or own the store would not listen or honor their warranty. And what kind of business owner would sacrifice 1000s in future sales over a simple fix? I would stay away from this company.

Great service with knowledgeable techs. They had my appliance repaired with no wait on ordering parts.

I was trying to wait to do this review. The gentleman when we came in was very kind, gave us good info on the washers and dryers and informed us of the 6 month warranty. They came out to deliver the washer and dryer on time and things were going great. One of the techs was kind of unprofessional, but hey we all have bad days and where our washer and dryer had to go, i’d have some choice words too😂. Everything looked good he informed us we needed clamps for the dryer vent (i’m blanking on the word but the foil tube) which we didn’t have as all we were informed was to make sure the tubing was long enough. But they got it plugged in and said it looked good. I had read a prior review where they responded saying they clean and test all machines and i mean this is an OPEN BUSINESS so no need to lie as that cannot be good for business. First wash went great threw it in the dryer…buttons don’t work. In this day and age no one wants to make a phone call so my boyfriend and i are looking stuff up just so we don’t have to call cuz mind u this is an hour after they installed that dryer isn’t working. We try child lock, my boyfriend was weary of touching anything else so called the next day and we got an appointment for the next week. Again, came on time, gave a courtesy call, even called when my boyfriend didn’t come to the door. Boyfriend said gentleman came in got to work and checked before leaving and let it run for a few minutes and seemed good to go. I’m so excited to finally use the machines because again we have bought them now a week ago, all i want to do is wash my clothes. I call my boyfriend after getting off work, and a few moments after he answers there is a loud screeching in the background. Boyfriend informs me it’s the DRYER, of course. Grabbed a level because online mentioned dryer could be unlevel but it was level. We planned to call the next day (which is today) as we paid for something we were under the impression would actually work and have a warranty. My boyfriend has been trying to reach them and for some reason the call will not go through. He is under the impression they are declining the call, but I don’t want to believe that. But at this point I feel like my hands are tied, we paid $500 for the pair together I am in no way looking for perfection but I did expect to be able to use the equipment I bought when it got delivered a week ago and I still haven’t been able to. Now we can’t get a hold of anyone. I read a lot of reviews and see someone loves to respond and defend every move this company makes so I would love answers since for some reason we can’t get through by phone. I really just want to wash my clothes 😩😩 I was so ready to give a good review as i know they probably don’t want to hear from a customer back to back after them just getting their appliances but now I am getting fed up.
Update: They called me I am at work which is on me but I cannot answer. They left a voicemail saying they didn’t receive a call. Please look at photo attached showing the multiple calls made. Told my boyfriend to call again immediately which he did. Spoke with someone who said after reading my review they no longer want to do business and will be refunding us and picking up the unit. I’m not sure what is wrong with my review as it has nothing but the truth. But I am thankful for the refund and them coming to get the unit as I never want to do business with them again either. Literally trying to be the nicest I can be because again all i want to do is wash my clothes. I believe in buying second hand but now I have trust issues.

Had an issue with the dryer I bought, they came like 2 days after I called. They stick to their warranty which is comforting.

Very polite. Called when coming. Respectful of the house. Wore mask. Explained the problem and ordered the part

They parked their trucks blocking a road preventing residents from being able to reach their homes. Sure, definitely confusing how oblivious they are to that. But when I called the office, the receptionist was very short with me and kind of rude.

Receptionist lady, I'm not the one that did something wrong here. Things can be a big deal if you make them that way. You don't need to give everyone attitude for everything you guys do wrong.

I can only imagine what this company is like if you sign a contract with them or pay them a deposit. Good luck to you all.

Edit for their response: If the road wasn't blocked, why would I waste my time calling. I would have just drove to my house and never left this review. You're now caught lying for something so small. Sort of explains my whole issue, doesn't it?

Our dryer stopped working earlier in the week. I called Midwest Appliance Repair, and my call was answered right away. They were able to send someone out the next day, and had affordable prices. The tech was very professional. He was able to come in ahead of schedule, and called about 30 minutes before to make sure that would work for us. He was able to get our dryer fixed the same day while being professional and friendly. I'll be using them again in the future. Thank you!

They came out as they promised, but he told me he had to order my part from Japan and the total cost would be around $485. I looked the part up online and it was $22 at Walmart.

I've purchased from this guy before, he has some of the best appliances at the best prices, so when I needed additional services I knew where to go, very pleased with the Salesman and the way he run his business.

I cannot say enough about this company! I reached out about a dryer issue I was having, and after it was determined the part is obsolete, then the owner gave me a few tricks that I could try on my own to see if I could get it working. This was even after I was prepared to spend my money in his business on a new purchase! The best news is; the tips he offered worked and now my dryer is working as it should! Thank you Midwest Appliance!

I wouldn’t recommend to my enemy they deliver my set and it had a live mouse in it wouldn’t do anything about it and refused to accept even under my warranty, nothing got resolved the lady at the front rude per usual and of course they tried deflecting it on me after living in my home 41/2 years pest free, I’ll be contacting small claims also

Great job Midwest Appliance. I had a horrible experience with Home Depot, and you all saved the day. Thanks Christine, for the exceptional customer service! Thanks Adam and Christian for delivering my brand new fridge. Your expertise is top-tier. You all didn't scratch my floors or ding any walls. I greatly appreciate this experience after the week I had. Keep being great consistently!

I’ve used this company for years! Each time I needed an appliance I’ve gone here. 2 years later, my dryer stopped heating. They came and fixed it that same week. I’ve also referred them to family members and they have all had great experiences as well.

They are so helpful and knowledgeable! Thanks so much for helping me get the OEM part I needed.

We perches a new dryer from them as well about 3 years ago and still very happy with it!!!!

The service me came within the schedule delivery time. Was very polite and quick on installing and removing items.

I love Midwest Appliance. I get all of my appliances from them, excellent service, delivery great, prices unbelievable, quality great no problems

Did an awesome job, come early to fix it and done in a fast fashion will always call them back

Wish I would’ve went to this store first. Washer and dryer both are brand new with very little wear on them and got them as a set for a great price! Highly recommend this place

Excellent service! Midwest Appliance got me scheduled very quickly! The service technician arrived promptly and was very friendly and informative.

Ordered a gas stove and was delivered the next day. All the staff from the store to the delivery person were helpful and courteous. Great service!

Have been buying all my appliances from here, for the past 4 years. The service is amazing and the owner and this apologies are sweet and very honest. I will always be a returning customer!