Reviews of local pros in Belleville, Illinois

great service. timly and efficent

If you want to get jerked around for months without proper service, work with Thermodyne

They were able to get a tech out fast to look at the issue.

ANOTHER GREAT JOB BY THERMODYNE..ADAM WAS ON TIME..PROFESSIONAL..AND REPAIRED AC UNIT QUICKLY..ONLY FOLKS TO CALL FOR RESIDENTIAL OR COMMERCIAL

Adam is great! Got everything fixed super fast and efficiently

Absolutely fantastic company. Easy to get a hold of, highly trained staff, just an absolute pleasure to deal with.

Thank you Richard you came through when i was in a pinch. I appreciate how fast the response was. Very quick, and the house is warm again.

Crew was professional and went above and beyond of my expectations. Would highly recommended for any home or business!

I was able to schedule an appointment quickly and they resolved my issue without up charging.

As a manager we deal with thermodyne quit often and when Richard comes to my store I know it will be fixed right and in a timely manner!!

Thermodyne was called to my residence and responded immediately. There service representative was on time and very efficient. System is working great. I highly recommend this company

One of the best HVAC customers to work with in the Greater St. Louis area and Illinois. They have excellent service and installation crews and make sure that the job is done safely.

Richard from Thermodyne is amazing! He is always so professional, I called and he was here 30 min later to clean out our ice machine. Couldn't ask for better service!

Thermodyne assessed my furnace at the request of American Home Shield (AHS), which was not my decision. The technician was great and very kind. However, after the technician completed his assessment, I was quoted a cost for the work as well as a value that AHS would cover. Since I thought the coverage value was rather low, I contacted AHS directly. I was informed that AHS had not spoken with Thermodyne yet and they had not quoted a coverage amount yet. After I was eventually quoted a value from AHS, it was a significant amount over what Thermodyne stated, which makes it feel like they were originally trying to take advantage of me. Additionally, Thermodyne quoted me on York Guardian units which are absolute bottom of the barrel! When I asked for additional quotes from Thermodyne, their manager told me to find the information myself as gathering quotes "takes too long and wasn't worth their time". I would seriously recommend finding another HVAC contractor.

Adam was great. Showed up same day and fixed all my ac and thermostat issues within a few hours! Good price quality too! Thank you!!

They’ve been out here twice to fix our ac unit. Each time is the same. It works for a couple hours and then stops blowing cold air. They say there’s no leaks but none of their solutions have worked. They’re not open on the weekends so we’ve gone this past couple days with no air while the outside Is 90 plus degrees. My home warranty picked these guys but I wouldn’t recommend them.

These guys did our furnace and central air, and they did a fantastic job on both. Very fair and honest. Did good work and fast. I will definitely call them for any service we need.

We got Thermodyne assigned to us through our home warranty. The tech who serviced us misdiagnosed our issue with our AC blower motor and the reason why we thought it was broken. They then turned in the wrong diagnosis to our warranty company which in turn voided our claim, all why they were telling me they were looking for a part they knew that they would never get for me.

While this was all happening my family had to move out of our house for a week into a rental property bc of the heat in the area costing me over 1K. Thankfully I got a second opinion through the warranty company and come to find out my AC could have been running the entire time. The part they misdiagnosed was for my furnace, not my AC. There was never a reason to leave my house but we were told by Thermodyne not to use our HVAC until the part was replaced.

Cost me time, money and hardship bc of their poor assessment, and then strung me along to boot.

Adam came out and was very honest with everything going on with your AC unit. He was extremely professional and a great communicator. Definitely will use them again especially Adam!

I was provided excellent service on my A/C unit. My technician Will was very knowledgeable and professional. This is a company you can rely on for honest work!

Contractor/ owner/ office manager is the rudest and most unprofessional HVAC company I have ever seen. They claimed the dirty condenser was the reason why the unit stopped working. Albeit was dirty and my hubby was on his way to clean it before the tech arrived to the rental property. The tech insisted on cleaning it, so my hubby let him do it not knowing we would receive an $85 charge on top of our pymt to American Home Shield warranty for the service call. The tech said he fixed the unit by cleaning it. He did not. He claimed on the Invoice that there was a 10-20 degree difference in the house from outside temp of 93. When he arrived, it was 80 degrees in the house. 24hrs later, it was 78. And that was after cooler weather and thunderstorms. It took 4 days to get the inside temp to 73 thanks to more cooler weather and thunderstorms. Obviously, there is something else wrong but I will not allow American Home Shield warranty to send the same company back. I simply do not trust them. According to aHS, if the new tech from another company comes out and diagnose a different problem, i.e. not a dirty condenser, then it will be another service fee to AHS. The contractor knew this and laughed saying he was within his right to charge us a cleaning fee to get the system up and running. Thankfully, American Home Shield reimbursed us his fee. He is a money hungry terrible HVAC company. I was willing to have them replace the entire system as it is over 30 years old. He lost a customer for life.

In response to the owner's reply;
First of all, the technician did not laugh, it was the service manager who said good luck getting reimbursed and laughed. Secondly, American Home Shield did not think it was a gray area, as they reimbursed me. Thirdly, I did look over your reviews before I posted. There were several people who also had similar complaints. Albeit, there were plenty that had good experiences. They probably didnt go through a warranty company where you could "double dip" by charging the warranty company and the customer. Finally, I did ask to be reimbursed by your company, that was when I was laughed at and told to call warranty company. Thankfully, they take customer service seriously and reimbursed me. Obviously, there is still an issue with the a/c that your company failed to diagnose. The entire system will be replaced in the coming weeks, but not by you. You would have earned my business if your company would have taken that ridiculously bogus charge off, and I would have left a good review. But you get what you earn in my book. If I could have given you a zero, I would have. I was told the same thing by the service manager when he hung up, "Good Luck". Just like in your response. Hmmm...either that's the culture of your company or ????