Reviews of local pros in Belleville, Illinois

They’ve been out here twice to fix our ac unit. Each time is the same. It works for a couple hours and then stops blowing cold air. They say there’s no leaks but none of their solutions have worked. They’re not open on the weekends so we’ve gone this past couple days with no air while the outside Is 90 plus degrees. My home warranty picked these guys but I wouldn’t recommend them.

These guys did our furnace and central air, and they did a fantastic job on both. Very fair and honest. Did good work and fast. I will definitely call them for any service we need.

We got Thermodyne assigned to us through our home warranty. The tech who serviced us misdiagnosed our issue with our AC blower motor and the reason why we thought it was broken. They then turned in the wrong diagnosis to our warranty company which in turn voided our claim, all why they were telling me they were looking for a part they knew that they would never get for me.

While this was all happening my family had to move out of our house for a week into a rental property bc of the heat in the area costing me over 1K. Thankfully I got a second opinion through the warranty company and come to find out my AC could have been running the entire time. The part they misdiagnosed was for my furnace, not my AC. There was never a reason to leave my house but we were told by Thermodyne not to use our HVAC until the part was replaced.

Cost me time, money and hardship bc of their poor assessment, and then strung me along to boot.

Adam came out and was very honest with everything going on with your AC unit. He was extremely professional and a great communicator. Definitely will use them again especially Adam!

I was provided excellent service on my A/C unit. My technician Will was very knowledgeable and professional. This is a company you can rely on for honest work!

Contractor/ owner/ office manager is the rudest and most unprofessional HVAC company I have ever seen. They claimed the dirty condenser was the reason why the unit stopped working. Albeit was dirty and my hubby was on his way to clean it before the tech arrived to the rental property. The tech insisted on cleaning it, so my hubby let him do it not knowing we would receive an $85 charge on top of our pymt to American Home Shield warranty for the service call. The tech said he fixed the unit by cleaning it. He did not. He claimed on the Invoice that there was a 10-20 degree difference in the house from outside temp of 93. When he arrived, it was 80 degrees in the house. 24hrs later, it was 78. And that was after cooler weather and thunderstorms. It took 4 days to get the inside temp to 73 thanks to more cooler weather and thunderstorms. Obviously, there is something else wrong but I will not allow American Home Shield warranty to send the same company back. I simply do not trust them. According to aHS, if the new tech from another company comes out and diagnose a different problem, i.e. not a dirty condenser, then it will be another service fee to AHS. The contractor knew this and laughed saying he was within his right to charge us a cleaning fee to get the system up and running. Thankfully, American Home Shield reimbursed us his fee. He is a money hungry terrible HVAC company. I was willing to have them replace the entire system as it is over 30 years old. He lost a customer for life.

In response to the owner's reply;
First of all, the technician did not laugh, it was the service manager who said good luck getting reimbursed and laughed. Secondly, American Home Shield did not think it was a gray area, as they reimbursed me. Thirdly, I did look over your reviews before I posted. There were several people who also had similar complaints. Albeit, there were plenty that had good experiences. They probably didnt go through a warranty company where you could "double dip" by charging the warranty company and the customer. Finally, I did ask to be reimbursed by your company, that was when I was laughed at and told to call warranty company. Thankfully, they take customer service seriously and reimbursed me. Obviously, there is still an issue with the a/c that your company failed to diagnose. The entire system will be replaced in the coming weeks, but not by you. You would have earned my business if your company would have taken that ridiculously bogus charge off, and I would have left a good review. But you get what you earn in my book. If I could have given you a zero, I would have. I was told the same thing by the service manager when he hung up, "Good Luck". Just like in your response. Hmmm...either that's the culture of your company or ????

Thermodyne has been keeping our house cool and our business running for over 15 years. They have worked on our refrigeration and kitchen equipment at our catering business keeping our equipment running and always quick to respond when a cooler or freezer goes down. We appreciate the quick response and professional staff at Thermodyne. Keep up the great work guys !

I was without heat for several days when finally my home warrenty put me in touch with Thermodyne. Alex came to inspect my furnace and discovered I needed a new "mother board" . He ordered the part and within a few days, Alex was back to install the part and get me some heat again. Steve at Thermodyne was excellent in scheduling my repair and I would recommend Thermodyne to anyone looking for a reliable company.

Thermodyne was assigned by my home warranty company. I've learned over the years to be skeptical of who they use, but Thermodyne was far and away the best contractor I've ever worked with as referred by AHS. Did great work, got the part needed in reasonably quickly, and once in had my upstairs A/C working great right away. On top of it all, the non-covered charges came to be less than anticipated because they didn't have to do as much ductwork as they thought - many companies would have just pocketed the difference. Thermodyne didn't, and it saved me around $500.

Hard to find a responsive, honest, and good quality contractor this day in age, but Thermodyne checked all the boxes. Can't say enough how much I appreciated it.

We called yesterday evening about our AC not working. They were able to come out and fix the issue first thing in the morning. They were very professional, fast to diagnose the issue, personable, and reasonably priced! We will definitely continue to use their services!

I called this company to help with my elderly fathers A/C. They came out promptly on Saturday morning and got him back up and running quickly. It was only a capacitor and the fee was very reasonable being a weekend. A lot of other companies would have taken advantage of an older gentleman, but these guys treated him great. Thanks Steve, for taking care of us!

If I could give more stars I would.

A great company to work with, managed to come out same day to fix my AC.

Adam was great, he diagnosed an issue missed by other companies and had it working the same day, after 2 weeks without AC! Very professional and friendly!

I will only use Thermodyne in future.

I've used this company a few times outside of my home warranty because I didn't like the companies my home warranty kept sending out. Josh was always professional, courteous and helpful. He took the time to explain and show me what was wrong. I wish my home warranty would work with this company. Josh was my tech Everytime and he is awesome. I would recommend this company.

We had a long process of getting our AC unit fixed. We basically got scammed by one company, and were bounced around to a few different vendors. We ended up with Thermodyne and it was such a relief to work with them. Professional, quick, responsive, efficient...really everything you are looking for when your AC unit goes out in the summer and need to get it fixed. I would recommend this company to anyone. Fantastic, Thank You.

Called 2 contractors out, Refrigerant line from the compressor to the Condensing coil was ruptured and both said you can't fix that it is copper to aluminum and the replacement solution was over 2k. On a recommendation I Called Thermodyne and spoke to Steve, I Explained I had other techs out, and I can't afford a replacement right now, and he asked me to let them take a look.
So Very glad I did. Josh came out, showed me the failure and cause, repaired the line and recharged the system. Done in a couple hours! Outstanding work, Understanding, Professional, and Courteous Service Manager and Technician.
Josh our Service Tech answered all my questions show, and offered suggestions to keep the system running efficiently. Thank You Thermodyne!

Excellent service and communication. They came and fixed my 17 year old AC instead of trying to sell me a new one. Technicians were friendly, knowledgeable, and cleaned up after. This company is honest, fair, and fast. I will definitely use them again.

My only complaint is I couldn't get anything done while they were there because the technicians were so distractingly handsome I couldn't help but observe their work the whole time. They were on time, fast, and extremely fair on price. They checked everything, fixed what was wrong, and let me know about any future concerns without pressure to make any on the spot decisions. They were quick, but also thorough. They were in and out in less than an hour, including the comprehensive checks and repair work. Excellent job! Definitely recommend.

We called THERMODYNE to get a second opinion after another company had recommended that we replace our entire HVAC system. They able to get someone out the same day. Adam was the technician that we worked with and he was able to quickly diagnose the problem, get the part, and fix it within a matter of hours. And we saved a ton of money by not having to get our system replaced. Excellent service!!

Was directed to Thermodyne by our Home Warranty Company. Appointments scheduled and appointment updates/communication by Steve were excellent. Adam, the service technician, was patient enough to continue working with AC unit until it replicated the issue we have been battling with for our 3rd cooling season. The time spent allowed Adam to witness the issue, properly diagnose, order and install the parts, and finally it appears our AC issue is resolved for this upcoming summer season. Would highly recommend this company and especially Adam and Steve.

These guys are the best. We have been using Thermodyne at our restaurant for some time now and most recently had Richard out to service our Ice machine. He explained what the problem was and was able to fix it quickly. Very reasonable with pricing.

Fast and reliable service.