Reviews of local pros in Carol Stream, Illinois

We’ve had a few cleaners from The Cleaning Authority come clean our home but Maria and Elisa are by far the best. They went above and beyond to ensure our home is clean and tidied up quite a few areas that made a huge difference and feel in our home. I would love to have them clean our home each month they did a thorough and exceptional job.

Lina and Blanca are very conscientious, thorough, and careful in cleaning our home. In several cases we have asked for specific things like using mild soap on our honed kitchen countertops and water only on wood surfaces and floors. They've followed through and communicated this to other team members. They are pleasant and meticulous. We appreciate how beautifully they clean our home.

I can’t say enough about how satisfied we are with American Cleaning & Restoration. After a total loss fire right before Christmas, we were devastated and felt hopeless. Our project manager Derek was amazing. He kept us informed step by step. We were able to provide our input on products and after a year we were back in our home and it’s looks 10x better that when we bought the house. I highly recommend them. Prompt, thorough and professional! Excellent work

Terrible place. Customer Beware.

These group of guys are very well mannered and polite, and they know how to get the job done fast as lightning.

This was the worst experience. Delivered my bedroom sets without the screws to put it back together and did not have most of my things out of my home. Things still smelled like smoke that they delivered

Christian did an amazing job during the mitigation in my business. I would definitely recommend!

Pick response, professional from beginning to end, hassle free

Ryan at American Restoration was GREAT! He was responsive and very professional with our customer. I would recommend Ryan is you are looking for a restoration professional.

What a great job they did amazing job I had others come but nothing but respect and knowing what they do very great work Eli and his crew were phenomenal i had a flood cat 3 in my basement not only did they do a great job with the mitigation Eli was understanding of my situation and proceeded with care and professionalism great service overall

Company arrived with a preplanned agenda to maximize the cost of service. They removed walls and carpet that were not in the flooded area. Refused to dispose of 5-6 garbage bags of wet clothing and other furniture. Instead moved all wet items on to clean and undamaged carpet. Crew did not wear masks and was dressed unprofessionally. Refused to provide a copy of the itemize charge. DID NOT GIVE AN ESTIMATE BEFORE PERFORMING THE WORK. THIS COMPANY IS A SCAM AND RIP OFF.

I was referred to ACR through Performer's Flooring company when I had a leaking pipe trash my wood floors. They were contracted to come in and move all my furniture and belongings out of my house while the new floors were being installed.

All in all it was an excellent experience:
-Paul came out for the estimate and was right on time
-The estimate was quick and painless
-The moving team showed up and took the utmost care to move our stuff out and then move it back in a week and a half later
-Nothing was damaged by the core moving team and they were all super nice, polite, and easy to work with
-The team even helped me move a few things out to my back trash area cause we were getting rid of them
-As an added benefit, they do directly interface with State Farm so I never had to deal with the payment process or getting reimbursed since it was an insurance claim (I still got to see associated costs/estimates)

Only one thing happened that was a bummer, we have a baby grand piano and they contracted this to a 3rd party. The third party lightly nicked our piano and we didn't notice it until the next day because of the location. Note we didn't attempt to file a complaint or get reimbursed, so I have no idea how this would have been handled.

My house flooded a few months ago, and I felt devastated and lost. But in no time at all, my insurance company (Farmers) contacted American Cleaning & Restoration and quickly put in motion for me the most amazing recovery process I could have ever dreamed of. Jeff was my contact person and he was fabulous in his ability to coordinate all that needed to be done. His crews were so hardworking, courteous and skilled!! The cleanup crews had to work in such a terrible mess, but they were undaunted!! All the rooms got cleaned up, dried out, and torn apart as needed in order to expedite recovery. And the beautiful work that the construction company did that rebuilt everything was breathtaking to me!!! I wander around my totally new kitchen with tears in my eyes. I've never in my life had a new kitchen. And the restoration in the other rooms is stunning. They would not consider the project done until every LAST detail down to the smallest item was completed. Jeff was so patient with me. I felt so overwhelmed, at this stage in my life, with having to pick out cabinets, flooring, appliances, countertop, paint colors, and vanity but he made it go so smoothly by showing me wonderful choices and guiding me so patiently through the process. I relied so much on his opinions and suggestions which turned out to be absolutely fantastic. He kept things moving along so well. It is such a pleasure to work with someone who is not only efficient and skilled, but to have the added privilege of working with someone so kind and nice!!! It brought me through a very hard experience. And throughout the whole experience, I saw God at work as He allowed this to happen, but He brought such great blessings to me as a result. My deepest gratitude to God, Jeff, and all the workers!!

I am amazed at the great quality of this company's work and how it has transformed my sister's house. I had to oversee the work from out of state, and Jeff and his team made that easy and seamless. Many belongings had to be moved to do the work, and they were carefully packed and labeled which was so appreciated. They made great suggestions when I wasn't sure what to do, and truly treated the house and its contents like they were their own. Strongest possible recommendation!

We had restoration work done on our house back in the Fall of 2023 and these guys took on the moving part of the process. This large crew paid great attention to detail as far as wrapping furniture and packing items that could be potentially damaged during the move. They only disassembled items if they absolutely had to and stored most of the items in my house during our project. They were extremely efficient and quick during pack-in and pack-out. Also, there was constant communication whenever they had to do something atypical. Very, very happy with their moving process!

John, Ryan, Cesar and team were wonderful and calmed the stress of a kitchen water leak. Our dishwasher leaked water all over our wood floors. We soaked it up and put fans on, and hesitated about bringing in a mitigation/restoration crew. Thankfully a trusted family member recommended American Cleaning/Restoration and they quickly came out, because there was water trapped between our floors and we
would have never known until bigger problems appeared.

Ryan was very communicative throughout the process. The crews were professional and knowledgeable.

They tested the moisture content in our floors, came up with a drying solution (drying pads, Fans and humidifiers) AND knew to check our crawl space, where water was trapped between the floor and subfloor/spray insulation. They opened the subfloor to let out the water, removed the debris, and setup drying equipment in the crawl.

They set our expectations on what comes after drying—depending on the damage, they could dry and go down (rare), they may have to sand and fix them; or they may need to be replaced.

Thanks to their expertise what could have been a very expensive problem was
mitigated, and in about 4 days, our wood floors were saved, the buckling/warping was no longer present, and the moisture in the kitchen and crawl was gone.

Thank you for your prompt scheduling, thoroughness, and kindness. We’re so thankful you saved us from this leak and a future headache!

Best,
Lisa & Tom Denten

⭐⭐⭐⭐⭐
Americana-Cleaning Restoration was absolutely amazing! From start to finish, their team was professional, quick, and incredibly attentive. They handled everything with precision and care, making the whole process stress-free for us. We are so grateful for how thorough they were and for the way they put our home back together beautifully. Thank you for going above and beyond—we couldn’t recommend you more!

I am happy to say that I am very pleased with the work done by American Cleaning relative to water damage I experienced from a backed up sump pump. Following the repair of the pump we were left with damage to our lower level, which needed immediate handling. We had heard of American Cleaning from a neighbor, and from our first call we were met with a quick response time and immediate results. Standing water was removed, contaminated materials discarded, cleaning to mitigate any possible mold and bacteria, and large fans added to dry and circulate air. They worked well with our insurance company, too.

Did a great job of keeping our offices fresh and clean. I highly recommend.

This company cleaned my apartment many times. They do an excellent job.

Cleaners worked hard and were conscientious about getting the porch clean.